I kept this appt, even though the receptionist said the doctor didn't deal with my problem.i was…read moredesperate because I'm losing my vision. Now I know why she wanted me to come. I walked out of there with a $225 product (not covered by insurance) that didn't work at all. I called the next day about getting a refund and they claimed that since I opened it, I was out of luck. Most companies take back product no matter what the condition whether it's open or not if the patient/customer is dissatisfied. Also, the doctor claimed each vial lasted for 24 hours... oops it's 8 hours (she didn't read the 24 hours was just patient testimonials. I really feel taken advantage of, especially since my sight is involved.

Over-priced botox and it must be diluted because it does not last long compared to other botox…read moretreatments I've had. Don't let his pretty face fool you. He will pull every extra dollar out of you he can. His esthetician burned my face and now my jaw line is worse than before the treatment. I had a credit and all of the sudden the amount I had on file was $600 dollars less. RUN!!!!!!!!!!!!

This is more than a medspa -- it's a place where you are truly cared for, inside and out. You don't…read morejust leave feeling beautiful on the outside; you leave feeling peaceful, grounded, and deeply nurtured in your soul. From the moment you walk in, you're encouraged to honor yourself and embrace acts of self-love, which makes this experience so different from anywhere else. Dr. French is truly special. She has a beautiful way of guiding you back to yourself, gently reminding you to reflect on the good in your life and to care for yourself with intention and compassion. She goes far beyond what you'd ever expect from a medspa -- her presence alone feels healing. The staff is incredible and instantly feels like family. Kathy, the aesthetician, worked magic on my skin and helped me clear dark spots I had been self-conscious about for years. I feel so grateful to have found a place where I can feel supported, uplifted, and truly my best self.

SO LUXURIOUS I came in for a facial thinking that this…read morewould be like every other spa I have been to. I was pleased to see that I was completely wrong! This place hits all of the senses! Gorgeous decor, smells fresh, luxurious and clean. Listened to relaxing music during my treatment and I felt fresh and beautiful when I left. I had an amazing fantastic facial and then when decided to add on a skin tightening treatment, I was easily accommodated. Such a relaxing and inviting place. Everyone I encountered was friendly and eager to assist me. I was pleased with all of my services and the professional staff. I left leaving feeling like a brand new person! Everyone must visit FRENCH MED SPA in St. Charles IL!

She is an excellent doctor, very knowledgeable and her appointments run on schedule which means you…read moredon't have to wait all day.

So I came in with some ingrown hairs on my face. First visit they prescribed some cream that…read moredidn't work. Paid $250 out of pocket at reception. Came back 2 weeks later and they gave me an steroid injection that barely did anything. Paid $130 out of pocket at reception. Total time spent with the intern was maybe 10 minutes and I still have my issues but I wasn't going to waste my time and money going back. Imagine my surprise when I got a bill for another $175 in the mail today. There was zero mention of this when I checked out and paid. I'm not giving these people another dime. I deeply regent not finding a better dermatologist.

I started a membership here last spring, and just love it! The staff are calm and friendly, and…read moreknowledgeable. I always feel relaxed and refreshed when I leave. It is clean, calming, and just the right of services available to treat my aging skin.

This is a lovely spa! I had the Timeless Facial with Elizabeth, she is very knowledgeable and…read moreexperienced in her profession. The atmosphere is very relaxing, I highly recommend this spa and ask for Elizabeth. You will definitely get great service and the products they use are amazing on your skin!

Please do yourself a favor and stay far away from this place. In my experience, this is an…read moreextremely overpriced, unprofessional operation that takes no accountability for the work they do. I have been here multiple times, unfortunately believing things would improve. Instead, my experience only got worse. Two different employees -- Laurie and Val -- worked on my face, and both times the results were unacceptable. My face was left visibly uneven and distorted, something no client should ever have to deal with, especially after paying premium prices. When I brought my concerns directly to the owner, Ashley, I was absolutely shocked by her response. Rather than showing empathy, professionalism, or even basic concern, she was dismissive, argumentative, and condescending. I showed her clear photos of my face and explained what was wrong, and instead of taking responsibility, she had excuse after excuse. At no point did she acknowledge any fault or show genuine care for the situation. Her attitude -- including a smirk while I was explaining how upset I was -- made the situation even more upsetting and insulting. This wasn't a one-time issue. This happened not once, not twice, but three times, and each time I was met with deflection and blame-shifting instead of solutions. For a business that charges what they do, the lack of professionalism, accountability, and customer care is unacceptable. I left feeling dismissed, disrespected, and frankly deceived. Based on my experience, this place is more concerned with protecting their ego and profits than the well-being of their clients. I am now exploring further action because this situation was handled so poorly and irresponsibly. If you value your face, your money, and being treated with respect, I strongly suggest looking elsewhere. I deeply regret trusting this business and wish I had read a review like this before ever walking through their doors.

{"id":"70241","variant":"social_post","title":"Insula Med Spa - 5 Star Review"}…read more I first found Insula Med Spa because they were offering an amazing deal on the Pico laser, but what truly kept me coming back was the incredible team behind it. From the moment I walked in, I felt genuinely cared for. Every person there is warm, welcoming, and truly invested in your experience and results. They don't rush you. They listen to your concerns. They pay attention to detail. And above all, they truly want the best and most comfortable outcome for their clients. Joanna, who performed my Pico laser treatments, is an absolute gem. She took her time to carefully treat every single dark spot on my face and made sure nothing was missed. On top of her expertise, every session with her was so enjoyable -- we laughed the whole time, which made the experience even better. I will truly be coming back for Joanna! I honestly can't recommend Insula Med Spa enough. Professional, caring, thorough, and just all-around wonderful. If you're considering any aesthetic treatments, this is the place to go!

I would not recommend to be seen by any PAs in any of the offices. On two occasions I encountered…read moreincompetent provider, lack of follow up and absolutely amazing redundancy. Front office personnel who fields the calls Sharon attempted to convince me that PAs are surgeons. I am pretty sure Illinois Department of Financial and Professional Regulations does not include the surgery or any complex procedures in the list on accepted duties to be delegated to PAs PAs can act as "first assistants" and work under the supervision and guidance of a licensed surgeon. If your procedure is performed by PA please be aware.

They were good, decent staff, clean but the pricing is outrageous and my insurance declined a lot…read moreof it. It's kind of bougie and you're gonna pay for it - they charged me over $100 to remove a single stitch.

I just finished the first in my series of micro-channeling facials…read more Vee is so knowledgeable about the latest skincare technology and absolutely meticulous about her process. Going to her studio is an absolute breath of fresh air. Not only is the space visibly clean, it's also drenched in natural light with a view of the river. Vee is clearly passionate about her craft and she made clear that connecting with her clients/taking time to learn their unique needs is top priority. I felt so welcomed and expertly cared for. And - most importantly - not rushed. I'm looking forward to returning in two weeks for my next treatment.

From the moment you walk into Parkside Skincare Studios, you're wrapped in calm. Vee is not only a…read morehighly skilled esthetician, she's also one of the kindest, most compassionate people I've ever met. Her presence immediately puts you at ease, and every appointment feels more like a retreat than a routine. Whether it's a facial, treatment, or consultation, she tailors everything to your needs with incredible care and attention. My skin feels healthier and my stress melts away after every session. Vee has created something truly special at Parkside. If you're looking to take care of yourself in a deeper, more intentional way, this is where you need to be. Highly recommend booking with her. You'll leave glowing inside and out.

I had a very positive experience. Kathy, the the front office, was very helpful. She went over and…read morebeyond to help with pre-surgery paperwork. I had a Tummy Tuck and Breast Augmentation. Everything went great. Dr. Hein is wonderful to work with. She was very helpful and did not hesitate to spend time with me and answer all of my questions. I would recommend Dr. Hein and staff!

Had such a great experience with Kim for my Botox injection. It looked so natural. She understood…read moreexactly what I wanted and how to make me feel comfortable. She also listens and executes exactly what you want to achieve. I wouldn't go anywhere else! I was highly satisfied with the customer service, information obtained, and the procedure was painless. Every question or concern I had was answered and I felt comfortable in knowing they would do anything to help me get the results I wanted. I will definitely be going back to Kim for filler.