This was our second time using Eaton Bikes and we continue to appreciate the ease of this service…read more I booked my family's bike reservations about 6 months in advance. I'm a crazy planner but I knew our trip was coming up. The first time we booked them, our reservation was much closer to our visit. They proactively texted me about the timing to drop off the bikes and confirm our reservation. This latest visit, I realized that I didn't get that text so I ended up proactively contacting them the night prior to ensure a smooth drop off. I think they may have forgotten about my reservation. Regardless, they managed to get everything in order and drop off the bikes (even if it was probably a little last minute). They bring helmets, bike locks and can add on child seats for the little ones. I ended up extending my reservation with a simple text and it was no issue and they autocharged my credit card on file. What's so great about Key West is that it's compact. I was able to just use the bike during my entire stay and didn't have to move the car once from the hotel parking lot. I'd definitely use this bike rental service again.

Always comes thru Delivers bikes on time…read morePick as requested Able to reach a person by Phone Eaton is always my choice for bike rentals

This business is great and accommodates customers with rentals or purchases of bikes, cruisers,…read moreelectric and racing. Morgan is very helpful and takes care of anything you need. I dropped the bike off this morning for some new tires, general maintenance and to install a basket on the back of the bike. A few hours later I was notified that it was finished. They even brought it to me as I didn't want to ride it in the heat. Over the top!!! I highly recommend them and thanks team for a job well done!

This shop is in desperate need of customer service training. First, their management over-promises…read moreon repair time needed, while those fixing the bikes take their time and don't seem to know or care what the customer has been told. I was told by Morgan that if I brought my bike in first thing on my appointment day, that my bike tune-up would be complete in 2 to 2 and a half hours. They would text me first with an assessment of what needed to be done and the estimated cost. About an hour and a half went by, and there was no text to me from the shop with an assessment. I tried to just get an estimate on completion, not argue my way to the front of the line. I had to call again after 2 hours to find out that they had not made an assessment yet. Next, they were angry that I asked for an update on when the bike might be ready. If they had not assessed the bike in 2 hours, it did not seem unreasonable that the work would not be complete in 30 minutes (after it took them so long to assess whatever needed to be done--they never gave me specifics on the tune-up). I know a business is in trouble when they eliminate basic courtesy and, most importantly, they forget that they are not the customer. I tried to provide constructive feedback to staff, but it was met with argument and interruption. This business grossly lacks listening skills as well as customer service.

5 Stars - Best way to get around Key West!…read more We rented 4 bikes from WeCycle for our family trip to Key West, and honestly, this is the best way to get around the island. First off -- you do NOT need a golf cart or a car in Key West. Seriously... where are you going to park it? The bikes made everything easy, fun, and stress-free. We rented kids' bikes 13- and 10-year-old and I rode a standard beach cruiser, which was great... but my wife insisted on the Cannondale comfort cruiser. I tried hers for about 30 seconds and immediately realized I made a huge mistake! That thing was smooth, comfortable, and awesome. I was definitely jealous. They made everything so easy. They dropped the bikes off and picked them up, so there was zero hassle. Awesome bikes, awesome service, and exactly what you need. We'll definitely be renting from WeCycle every time we come back!

Very responsive to booking a group online! Bikes were in great condition. Pickup location was…read morecentrally located. Thank you!

Great customer service! One of the bikes that came with our VRBO broke. Since we had already rented…read morea few bikes from We Cycle, I called them up and they had a bike to us within a half hour. We will definitely use them next time we are in Key West!

Their website says they have great customer service and that's what we got! We didn't plan ahead to…read moreutilize the complimentary bike delivery, but picking up on site was extremely easy and allowed for my kids to get the right bikes for their heights. We ended up with three cruisers and two kids bikes. We rented from the Southard Street shop. Our kids are 14, 9 and 8 and we rode to The Southernmost Point, through Fort Zachary and all the way back to The Galleon Resort (our home for the week). My husband and I went back out in the evening to watch the sunset from Fort Zachary. The two of us extended our rentals one extra day so we could visit The Hemingway House (without kids) and meet the rest of the family at The Butterfly Conservatory. We had a great time exploring the island by bike. FROM THE WEBSITE... *Adult Beach Cruiser. $14.00/day Single speed, coaster brake, wide saddle, upright ride, basket, lights & lock. One size fits most 5'2" - 6'4". *Kids Bike 20". $10.00/day Single speed, coaster brake, lights and lock. 20″ & 24″ available, basket standard on 24″. *Helmets are complimentary on all rentals. FL State law requires bicycle riders or passengers under 16 years of age to wear helmets. All rentals are professionally maintained.

Great place! Great people! Great work!!!…read more I contacted this bike shop, And spoke to the owner Tom SOMMER, To see if they would be willing to replace a hydraulic brake handle with one I had purchased and had been recommended by the manufacturer as a replacement for a defective one. Mr. Summers agreed to look at the problem and then decide if he would undertake this job. The new hydraulic brake the manufacture suggested did not fit. The big Pine bicycle Center contacted a local vendor and found brakes that would fit this bike. Oh, by the way, this is an E bike. Anyway, long story short, they replaced both front and rear brakes. The new brakes you can find parts for. The old brakes I could not find parts anywhere not even a screw nor a O-ring seal. And that's all I needed to fix the old ones.

changed my bike tires but kept my old tires and did not give me other tires back even tho they were…read morebrand new

Brandon was great! Being an ex bicycle racer, I was incredibly impressed with the tandem we rented…read moreand the service we received. The bicycle was tuned and worked perfectly!

Love the team here!! I needed a helmet for my son so he could learn to ride his bike and they…read morehooked me up with one for the day. If you're in marathon, go see them!!