I recently visited to complete a u.a. for a new employer. This location (and I think all locations) do not schedule appointments. I highly recommend taking the day to because wait time are expected at least 1 hour, but it varies on each visit and staff. Luckily, my wait was 1 hour and I was pretty much done by the time they brought me to the back. Make sure you bring your ID, and any other paper work! read more

I've been here since 11:34 and it is currently 1:29 and I still haven't gone back to be seen. SEVERAL people have come and gone. One person behind the counter was very nice and checked to see if my online submission went through. I did both online and paper admission information. I fell and I'm here for a workman's compensation type of thing. I'm in pain and just want to get this over with! read more

While i get working with the medical field can be stressful and extreme.. maybe have your staff be a little more understanding to mental health. Was in there for a physical, answered my questions honestly.. i take medication to take maintain my soberty. I put it on there. Her notes were " takes medication for abuse of alcohol " . Excuse me. Yes i was upset, but why i asked why i need to give my dr authorization to speak to you. Its a medication i take after hours and as needed. Not during my working hours. ... i got the old i hurt her feelings and she could tell i was uoset. So they suspended my physical. .. lol bc i was "frustrated " as she wrote on her notes... not hosile, aggressive, streaming nothing. Just frustrated... hmmm read more

I had a disappointing experience with Dr. Estelle Farrell. She seemed rushed throughout my appointment, showing little patience or concern for my needs. It was clear that she was more focused on leaving quickly rather than taking the time to listen and provide proper care. At one point, it even seemed like she was in a hurry to leave so she could see her boyfriend. Overall, I did not feel valued as a patient, and I would not recommend her based on this experience. she works here 12808 N Black Canyon Highway Phoenix, AZ 85029 read more

I had to come in for a TB test for work and this was one of the worst locations ever. After sitting in the waiting room for a half an hour I was taken in to an examining room where the tech thought I was there for a drug test. After telling him no that I was there for a TB spot test he left the room only to return to tell me that they didn't have any test kits that he would either have to call me when they came in or send me to a different location. After spending two days driving around PHX looking for a Concentra that had a kit I finally found a location that had one. The girl and the check in counter was like the wicked witch of the West from the Wizard Of OZ by No means should she be working in the medical field or with people she had the worse attitude ever. read more

See all

Visited for a drug screening for new employment! Ray was a GEM! So sweet & social. I was in and out with 20 mins! The entire staff was friendly & the facility itself was clean as a whistle! read more

The Practitioners and assistants were all very helpful and kind. I highly recommend this place. I especially appreciated the NP Emily Nagy she was very assisting and helpful! They made sure I received optimum care! read more

Xray tech this morning of 10/20/22 was a absolute nightmare. She was very aggressive with her directions and made me feel very uncomfortable. When she opened the door to greet me, she moved her finger so I could come with her. I really don't think she should be working with patients in distress. Very rude read more

PT has shown to be racist and inconsiderate. My friend has been attending for barely a month and he's shown aggression towards her in the first day. He has made political and racial comments toward her. Just today he spilled coffee on her while TREATING her. No profession should have their personal drinks IN ANY treatment room. My friend's physical condition after the accident has worsened after coming to this office. I don't know how this place is still open. If I could give 0, I would. DO NOT COME HERE. read more

0 stars!!! Brought my 66 yr old mother in today. She dislocated her shoulder at 4:30 AM at work. In severe pain. She is diabetic. Has not eaten anything since due to the severe pain she's in. She can barely talk due to the pain being so intense and we got here at 10:30Am. I wasn't allowed in the check in room with her because of Covid. She fell on her right side of her body. She is unable to fill out paperwork. I was told to go outside and fill paperwork out because I didn't have a mask. I politely asked for one and was told no because I wasn't the patient. An hour later she's still sitting in waiting room alone. Ridiculous!! read more

They wouldn't service me 4 weeks ago because I had covid in the past 10 days (I was free of covid 8 days before)... that isn't the issue though. I can respect that. They wanted me to be symptom free and test negative before I came back. They offered to hold my paperwork and medical packet. I respect that they have their policies. But after kicking the post covid cough, getting a test, and then being rescheduled for today... I walk in to find out they shredded my paper work and packet yesterday! TSA rescheduled me last week (meaning they called their office to confirm availability) so they knew I was coming in today. I accept any fault of my own, but my experience here has been negative. Schedule exams elsewhere. read more

An accident at work sent me here for evaluations and physical therapy. It's really convenient that physical therapy is located just down the hall. My doctor and physical therapist could communicate with ease. Both were very thorough. When it was time to return to work with no restrictions I felt completely at ease. read more

Front off, back office, providers, and management, they're all trash. They're so disrespectful. SICK people go in there and they treat them so poorly. Steer a hard left or right away from this place. read more

Would give less starts if possible. Called to see about getting fiancé in so she can be seen for headache that she normally gets prescribed for but newly moved here and needed to be seen. This place said due to headache they can't see her because that's a sigh of COVID. Haha what has this country become. Now you can't see a doctor. Front line workers haha not at this place. Everything's a symptom of covid and in that case we can't see you. Won't be calling or ever recommending this place. Go down the street read more

This place is an absolute joke and that is putting it lightly. I came here to get some blood work done and a urine test to start a job and ended up sitting in their office for over two hours. The medical assistance at this facility have next to no experience it took four different people to be able to draw my blood. If you have an opportunity to go somewhere else I highly suggest it this place does nothing but waste time with inexperienced staff and chaos. read more

went in because I was vomiting from 12am-6am. they made me wait 45 min in the lobby even though I told them I was now having severe chest pains. once I got back there i fell asleep in the room for an hour. I texted my fiancé who was in the waiting room as I still had not been seen. the doctor (who was the rudest man I've ever met) came in and went "you either have the stomach flu or it's your gallbladder and I can't help with either." then MADE ME LEAVE. He didn't ask me my symptoms and didnt Even check my temperature. I've never had an issue with urgent cares but this one was horrendous. read more

WORSE PLACE EVER. I would not rate this place a with even half a star. I called here twice to confirm that they could do a physical in my son as he is in college and for the college physicals they need an EKG. After calling around I found out that their are only a few places that will do this type of physical. So after speaking to 2 totally different people they state yes they do it with the EKG. They don't take insurance of course but at this point I don't care he needs it done. So he goes and comes home and the section on the form that says the EKG results and sign off from the doctor is not filled in. I called and requested the office manager. We live 45 minutes away. I felt like they understood he needed a special physical and the paperwork the doctor had to fill out from the college had the specifics right on there. The office manager was the rudest human being I have ever spoken to. Her tone told me they get a lot of complaints and she didn't want to deal with me so that set me off immediately. I explained to her what happened and her response was well he needed to tell the doctor he needed the EKG. It was right there on the sheet that he needed one. Whatever not worth the argument but I'm not repaying for this and according to her I was. So not only did I already spend 113 dollars on the physical that I didn't need wasted a quarter tank of gas but do that all over again I must be dumb. I told her they were a disgrace and I would never come back and not 1 time did she apologize for any of the mix up but instead her response was "that is fine" and she hung up. This is not a grocery store or 7/11 it's suppose to be a building full of professionals. It is anything but that and I will make sure to spread the word. read more

Made a follow up appointment for injured finger. Waited almost an hour. When asked how much longer she told me I was next. They called FOUR peoples names and not mine. I left after 1 hour and 15 minutes. They know how to MAKE appointments, they have no CLUE how to KEEP them. My employer forced me to go to Concentra. If it weren't a Workman's comp claim I'd never go again! read more

I went in June for my d.o.t. Physical. I should say iam very overweight. But despite that, I have no other disqualifying issues. I have never had high blood pressure, high cholesterol, or diabetes. Iam pre diabetic and it is being maintained thru medication. Even when I admittedly don't take my pill everyday I have always stayed in the normal range with bloodwork. I also have taken in lab and home sleep ap tests that have always shown no sleep apnea and had a recent one from last year home test showing result. I could tell upon meeting the female doctor that she had a problem with me. She wanted to see my medical records proving my doctor was managing my pre diabetes. Never have had to do that before. She did not want to accept my home sleep test and insisted I do another one in lab. Because of this I now have to pay my entire deductible of 600$!!!!!!! As I don't have any other warning signs I don't know why I couldn't have atleast done a home test so I wouldn't have to pay so much. Once I showed her my medical bills and completed my sleep test I thought that might be it finally as the process dragged on for a month because of all this. Nope, she mis read the sleep test results and when that was proven wrong she then brought up my thyroid levels being slightly low!!!!!! Oh my god, I wanted to say "ok lady, you obviously just don't want to pass me so your going to come up with anything you can possibly say to not pass my physical!" I went to another concentra in Tempe that I had never been to before but the doctor there recognized me from last year so apparently they float from facility to facility and don't work out of the same one. He informed me that I wasn't allowed legally to go to a different doctor once one has started on my physical. I then called my work safety dept to ask what to do at this point. They told me that I most certainly do have the right to go to a different doctor and to just come to the terminal and get it done at in house clinic there. I went to terminal and got it done in an hour. Over a month of aggravation, stress, 600$ for a sleep lab test, all could have been avoided if I just didn't go to concentra. So beware. I should also note that concentra provided me with papers to go to a place for sleep test. That place only offers home test. When I called them back they told me I would have to go thru my insurance. I was given the name of infinity sleep solutions in Tempe. The employee who was supposed to submit my paperwork after I left, forgot to do it. Over the next few days I kept calling and asking if the doctor analyzed my results yet. They just kept telling me no, and that they had 10-14 days. Finally at like 10days the employee in customer service was so rude I asked to speak to a supervisor. She then came clean and informed me that the paperwork was never submitted or put in computer. If that was the case then why didn't anyone notice that the other four times I called in the past two wks??? Because they were just blowing me off and not even checking to see if it was submitted. Otherwise they would have caught the mistake right away. This wasted a lot of time and ended up costing me lost days of work because my medical ended up expiring. I started this whole process over a month early by the way. The supervisor said they would "put a rush on it" and I would probably get results next day. But the paperwork that they put a rush on was filled out either incorrectly or they submitted the wrong persons results to concentra because what they sent gave the pulmonary doctor the impression I had a very high score on the written questionnaire about falling asleep during the day and waking hours. I actually answered no to all those questions and never fall asleep. I called the supervisor back again and she acknowledged that the paperwork had to be corrected and re sent to the pulmonary doc to assess and send to concentra. But the concentra doctor misread these results where it makes a blanket computer generated statement that says," patient MAY benefit from a mlst test IF THERE ARE CLINICAL SYMPTOMS! Sleep lab confirmed this is just a computer generated statement but the concentra doctor tried to act like it was saying I needed to take another test and that it says I shouldn't be driving when NO WHERE on this form does it state I shouldn't be driving. At one point she even looked at her computer and said," hold on, do you have any accidents?" I dont. But what if I did? You don't have any details or any info on the circumstances. So your now going to make a judgment on me based on nothing other then your computer saying I have a accident???? I can't believe that would have been just another thing of ammunition she wanted to hold against me to disqualify me. I suggest if you are overweight, and need a dot physical. DO NOT GO TO CONCENTRA!!!!!!! read more