Revised November 30, 2020
My name is Ted and I have been a customer of Comwave for 7 or 8 years. I have been very happy with my Voip phone service. I have not been working for over a year and decided to port my phone number to Freephone.ca. The charge from Freephone to do this is approximately $140, this is a one time charge to do the work to port your number to their service. I paid the The $140 to Freephone.ca. I also paid Comwave $50 to have them port my phone number to Freephone.ca. I now knew that I would not receive any monthly phone bill for my phone line, that I rarely use. I just didn't want to lose that number because when I was working, this was the number I used for customers to call me.
I returned the modem by Canada Post to Comwave by registered mail.
On September 29th, 2020, I called Comwave to tell them to cancel my service and port my phone number. Freephone.ca contacted Comwave the first week in October to have Comwave port my number. Nothing happened until November 14th. I had paid my bill from Comwave up to November 28th but was not using that phone. My phone was finally ported November 19th and I now expected not to hear from Comwave as I paid all my bills, returned their equipment and now was with a new company.
Today I received an invoice from Comwave for $226 for early cancellation. I had NEVER SIGNED ANY CONTRACT. I HAD BEEN WITH COMWAVE FOR 7 OR 8 YEARS AND WAS NEVER LATE IN PAYING MY BILLS. I tried calling them and got nowhere.
I AM SENDING A COPY OF THIS REVIEW TO CRTC AND FILING A COMPLAINT. THANK GOODNESS I REMOVED MY CREDIT CARD ON FILE WITH COMWAVE.
I am so hurt to be treated like this. COMWAVE DOES NOT CARE!!!!!
Deal with a company that cares.
Received a phone call from Comwave today NOV. 30TH AT 12:30 PM. THEY DEFINITELY HAVE "NO COMPASSION". I TRIED PLEADING WITH THE REPRESENTATIVE TO REMOVE THE $226 CANCELLATION FEE. SHE WOULD NOT LISTEN. SHE SAID I COULD PAY IT OFF SLOWLY WITH INTEREST FEES. THAT IS THEIR ANSWER.
I never signed any contract!!~!!!! They are a "heartless" company that kicks you when you are down. We are ALL suffering from Covid-19. I have not worked since February 2020 and can not and will not pay a cancellation fee. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO COMPASSION AND VERY LITTLE RESPECT.
THIS IS THE EMAIL I RECEIVED TODAY FROM COMWAVE: I REALLY THOUGHT THAT SOMEONE MIGHT HAVE CARED. I WAS MISTAKEN.
Thanks for contacting us.
Please accept our sincerest apologies for the issues you have been dealing with. Please send your customer ID and contact number to social@comwave.net and we will be happy to help you out. -
Team Comwave
Update November 30th
Got a call at 6:30 pm from a representative for Comwave. His name was ,,,,, He listened to my concern and I really thought he may help me. After listening to me, he said he would turn it over to one of his associates. I waited all day, today, for a call from Comwave. There was no call but I still get text messages for Comwave telling me that my credit card was declined and if I ignore this message my phone will be cancelled. Perhaps it is because I removed my credit card from their site and also because I have not been using the Comwave voip box since September.
I have the letter of compaint to CCTS-CPRST sitting on my desk ready to mail. I told Erving that I would not mail this complaint until I hear back from him.
Looking on line, I see that I am not the only person upset with Comwave and their Customer Service. Until November 28th, I was very happy with Comwave. We will see what tomorrow brings. I will keep updating this review of Comwave daily. Today is December 1st. At 5:30 pm I received a phone call from ,,,,, at Comwave. A total waste of time. This guy doesn't listen and doesn't care. Pay up or I go to collections. GREAT CUSTOMER SERVICE REP. Tomorrow I send letter to CCTS. THIS COMPANY HAS NO CUSTOMER SERVICE. I give up. Each person I speak to is worse than the one I spoke to earlier. read more
