I decided to leave the outrageous prices of California for life in the Midwest. The notion to move…read moreall my items from California is a big mess, but I was referred to Matt's Moving company from my buddy who convinced me to move to Minnesota. This was my first time using a moving company and it by far was better than I ever imagined. All my items were delivered in perfect condition and they even unpacked my items in their respected rooms. After I got all my items, all I had to do was put things in the shelves, and my house was finished. Talk about a very easy process! God bless Matt's team. I hate moving, but using Matt's Moving service it made it a lot by 1000%.

Our move was scheduled to start at 10:00 am on a Saturday morning. The night before our move, in…read moreJanuary in Minnesota, we got 8-10 inches of snow. The movers were coming to our town from 30 miles away. We were advised at 9:30 am that the movers and truck would be 1 hour late, arriving at 11:00 am. They stated they were having engine trouble and the truck wouldn't start. We understood, this is cold MN in the winter. We agreed this was fair, knowing the road conditions would improve also in another hour. 11:00 am rolled around...no movers. We called customer service. We ended up being told they would arrive at 12:00 pm. This was starting to press our timeline, as we were supposed to be out of the house by 3:00 pm. We reluctantly agreed, what else could we do? Well, 12:00 pm rolled around...still no movers. We called again. My husband ended up in a heated discussion with customer service. We were told they would call us back... they crew was still figuring out their engine issues. At this point, I offered to drive to Rochester to rent a U-Haul if the moving crew would just show up at my house in whatever vehicle they could to load said truck. Customer service told me that wasn't necessary. (Boy, were they wrong!). We went around and around with customer service 3 or 4 times. Eventually we were told that they were sending a completely different truck and crew from the Twin Cities and they would arrive by 4:00 pm. 4:00 pm?!? We were supposed to be out of our house at 3:00 pm! Well, one thing let to another and we moved what we could in our own vehicles...we had already wasted all morning waiting on the crew, we didn't want to waste the whole afternoon as well! Come a few minutes before 4:00 pm, the truck showed up. These guys, by no fault of their own, were already tired. They said they'd already done a full move in the Twin Cities that day and then got sent to our house. Seriously?! I hope they got a huge bonus! Bless their hearts, they worked their butts off!! BUT... we didn't get out of the first house until almost 7:00 pm and didn't get moved into the new house (7 city blocks away) until after 9:00 pm...we were supposed to be done by 4:00 pm! I was in tears, my husband was beyond upset. This was supposed to be a happy, carefree, easy move for us! I called customer service on Monday and asked how they were going to make this right, as customer service on Saturday told us there would be a "significant decrease in the amount due". Well, our bank account got charged the entire $750. When I spoke with the person who could "make it right" they offered me a 5% refund, then a 10% refund, and then settled on their "best offer" of a $100 refund. I took the $100, hoping for no more whammies! Long story short, I can't say I would ever recommend this company. I was not pleased with anything but how hard their crew worked, once they finally arrived. But, I suppose we'll always be able to hold onto the memories of what a nightmare this move was... and hopefully someday we can laugh about it!

I had a water leak on the second floor that leaked through sheet rock and onto wood floor in dining…read moreroom. Called them and within an hour the project manager was at my house, and its a 45 minute drive. They had equipment at my place drying it out shortly after. Through the whole process they were very good at explaining what they were doing and why. They dried out what they could save and removed what had been damaged. Would definitely recommend or use again.

From the owner: Catastrophes happen when you least expect them, which is why SERVPRO is here to help around the…read moreclock. You will be in good hands when disaster strikes with our team at your service. Our crew specializes in fire and water restoration, mold remediation, biohazard cleanup, and other services that help individuals get their properties back in tip-top shape. By choosing SERVPRO of Decorah, you get a team who works diligently, professionally, and most importantly, with heart. We understand that we're not simply putting properties back together but rather homes and businesses that make up the heart of our communities. Let us handle the mess, making it "Like it never even happened."