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    Computer Genius Help In Home Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Computer Genius Help In Home Services

    Device support or repair

    Laptop body repair

    Laptop support

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    12 years ago

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    Priority Technology Solutions - Reliable Computer Solutions and Support for your business

    Priority Technology Solutions

    (95 reviews)

    Jason is without any THE #1 solutions person for all things computer related…read more I've been a loyal client for roughly five years. Jason is super competent, responsive, easy to deal with, always available and very fair on his billing. He's fixed software/operating system problems, serviced my desktop and several laptops and upgraded hard drives. Jason can fix what Microsoft screws up which is frequent with their regular updates. Jason is quite simply FANTASTIC!

    I regret taking my laptop to this guy. I came in because my touchpad was malfunctioning (working on…read moreand off). I told him I had factory reset it, updated the drivers, and downloaded any updates. I told him this had to be a hardware issue rather than a software issue, as I am very familiar with software. He charged me $60 for a diagnostic fee and said it was "to take everything apart and see what was going on." I got a call later on that day that my touchpad was working and it was ready for pickup. I asked what he had done to fix the problem and he said they updated the drivers. I reminded him that I had already tried that and that if he gave it some time the touchpad would stop working again. He called me back to say it did indeed stop working, and they will take another look. DAYS later I still hadn't heard from them so I called to see what was going on. They still insisted that the issue was caused by outdated software. I told them again that it was not the software and that I had tried everything they were suggesting, and to please take another look at the hardware. After a week, I called again (they never called once to give me any updates) they said they updated the software and my laptop was ready for pickup. I knew this was not going to solve the issue, as I told them from the moment I dropped it off. I asked if he had checked the hardware and he told me it was possibly a malfunction with the touchpad's mother board, but that he didn't bother to check "the back side of it" to be sure. What in the world did a pay the $60 diagnostic fee if you weren't going to "take everything apart and find out what was going on" as he said he was going to do?? He tried to collect an additional $125 for "the time he had spent on the laptop." I refused to pay this. I brought my laptop home and sure enough the touchpad stopped working within an hour. This guy held on to my laptop for a week, didn't do a thorough diagnostic, handed me back my broken laptop, and wanted me to pay a total of almost $200. What a joke.

    Computer Genius Help In Home Services - itservices - Updated May 2026

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