I have called phonefix4u chertsey to check if they are available for a phone repair. The owner…read morespoke to me and Advised to bring-it to the store and they can hopefully fix it the same day. Ones i have taken it to the store i have been told to go for a coffee an the phone would be ready for collection. Amazing service, the time and value was definitely worth spending with this company. I have recommended my sister to take her laptop there she will not be disappointed. Laptop screen was also fixed within she went for a coffee i have been told and she is also really happy Definitely recommend this company

Have used this shop for years. Always ready to help. Can't fault the service. Really friendly staff.read more

One of the best services I have chosen for laptop screen replacement, was very reliable fast and…read moreaccurate with his work. Great business and would recommend it to any one, as the prices are cheap and fast service, they replaced my laptop computer screen within 40 minutes if not less! 5 star service. Thank you

I had a very positive experience of Oxon IT support. My Mac was successfully repaired at a very…read morereasonable price. Turnaround time is good and I was kept informed as they made the investigations to see if I was happy to pay for the part and labour to make the fix once they knew what was wrong. If they can't fix the machine, they won't charge you. I know someone who was advised that their laptop wasn't worth repairing unless it was to recover data, so they are honest and won't try to pressurise you into fixing.

Was told to bring Mac in for repair by Apple Support. Asked Apple Support if it would actually be…read morerepaired since the computer is, "obsolete," (therefore would not be repaired). Was reassured 3 times that yes the computer would be repaired. Lugged the computer over to the Apple Store. Met with the Apple Genius who told me no, the computer would not be repaired - because it is obsolete..!. Amazing. Case was set up for this. Got the computer home, stored it and took it to 3rd party: CAD in Saunderton. Upon finally unboxing it I was shocked to see a crack on the screen that had emanated from a chip. Asked 3rd party if they were responsible for the crack, they said no - the damage was in the case notes. After some back and forth I was offered a free refurbished, replacement, screen. After mentioning that i thought that the Apple Store Reading may have also had something to do with it - the Genius unboxed it and I specifically remember a panicked look he gave me I tried to get in contact with somebody at Apple. The only option available was Apple Support again. I tried several times to speak to somebody which proved to be a complete waste of time and got absolutely nowhere. So I opted to try contacting Tim Cook himself. I was put in contact with somebody in the UK head office. He contacted the manager at the Apple Store who said the damage was there when it came in and, at any rate, the computer is, 'obsolete,' so they would not do anything. I was furious. I have tried contacting this character to follow up and to ask to speak to somebody more senior - he has completely ignored me. I was really looking for somebody t the Apple Store to speak to the Apple Genius. I was maybe naively expecting some frank honesty - but all I got was manger guff. I ended up going back to the The Oracle Apple Store myself and ended up speaking to the manager and he showed me the photo. Effetively w have this photo so tough luck pal) I left however upon walking away, I realised that the damage must have occurred when unpacked, the photo did not prove what he was asserting at all. I saw the genius earlier so went back to the Apple Store Reading. The genius was with a customer, so I sat nearby and waited. He asked me if I wanted something but i said its fine, I could see he was with an appointment, I was happy to wait. Shortly after that, he just asked me what i wanted. I had a conversation with him, in front of this other customer. He went to get the manager and came back afterward telling me the manager was refusing to come over because he had already spoken to me. Ultimately I asked him, "did you crack my screen?" He said that he could have done, it was possible.. maybe. I mentioned his panicked look when unpacking and he said there would be no CCTV footage anymore. I have now emailed head office again, and am not anticipating a response. I think this whole affair has been dealt with in the worst possible way. I have tried to reference the Apple Support communication but I suspect the hed office person hs no real interested in looking into any of this in great, or any, detail. That fact that I was sent in this place by Apple Support unnecessarily and the manager's attitude along with Apple head office ignoring me is just disgusting. Having used Apple products for over 20 years, I don't think I will ever use an Apple product again. I certainly will never enter an Apple Store again.

Apple Store migration resulted in permanent loss of my photos and documents…read more I had a very disappointing experience with Apple. On 11 December 2025 I purchased an iPhone at the Apple Store in Reading. An Apple employee performed the data transfer from my old iPhone and advised me to buy additional iCloud storage to ensure all photos would be backed up. My previous phone was taken by Apple under the trade-in programme. Later I discovered that a large part of my photo library (2021-2025) is permanently missing. Apple Support confirmed that the old phone had not finished syncing photos to iCloud before the migration, but by that time my old device had already been taken by Apple. The case was then incorrectly classified as "user caused". I did not delete the photos and relied entirely on Apple staff to perform the migration. Despite multiple attempts to contact the Apple Store Reading and sending a formal complaint to Apple UK, I have received no response. I expected much better support from Apple when a service performed by their staff results in permanent loss of personal data.

Excellent service and very knowledgeable. My hard-disc crashed so I went to another IT repairer…read moreinitially and he said my hard-disc was lost and he couldn't recover anything from it. He also tried to sell me another hard-disc to replace it. I then asked a friend who uses Bucks for his business and he recommended them. I took my laptop and it turned out it wasn't the hard-disc, but Windows had a problem. They sorted this and I'm now very happy with no loss of data and family pictures. I would definitely recommend them !

Very happy with the professional and efficient service. My laptop was collected from my home and I…read morechose to collect my attended to laptop that was not functioning properly due to malware affecting it.

Took my wife's tablet in for repair, got a quote there and then…read more It was repaired in half an hour and I was very impressed with the quick service after I tried elsewhere and was told it can't be repaired. Friendly and helpful staff. Would recommend.

Excellent re-seller for all your computer needs and wants especially Apple. They are friendly,…read morehelpful and provide fantastic advice in Apple solutions in all environments. Having worked with them from several companies, I would highly recommend them.

I would like to thank Andy for exceptional service. My HDD suffered electrical shock which in turn…read moreburnt its electronics (you could see burnt areas on the PCB). HDD was not spinning up, nor was visible in the BIOS. Andy managed to save all data!! I'd add magically. Though we had to buy a new HDD, this was expected with the amount of damage. Andy is very knowledgeable. He took time to explain everything, provided very accurate estimates (time and cost), kept me updated throughout the process, and even ordered the new HDD directly to the lab so I only had to go there twice. Very good service and I am very thankful indeed. I would totally recommend Andy to anyone who needs help with data recovery.

I brought in a faulty USB stick for data recovery. the service was extremely professional and…read morethorough. they provided regular updates and went above and beyond to save as much of the data as possible. pricing was extremely reasonable. overall, an excellent experience.

I never realised how dependent I was on my computer and internet access until it didn't work and…read morethen I need to be able to turn to someone who can help who speaks plain English and is reliable. I have used a number of IT companies but the service provided by Nixuss is second to none. They are friendly and approachable, reliable and dependable and very good value for money. When my laptop wouldn't turn on, my previous IT company told me to buy a new computer because it was out of warranty. A few weeks later I met Nixuss and they repaired the laptop for £30 (and it is still working over a year later). Unfortunately, in the meantime I had spent nearly £800 on a new computer!! So, as far as I am concerned don't waste your time or money on people who make the right noises but don't deliver. Always go to Nixuss first because you won't be disappointed.