I love the computer I purchased from them and they copied everything from my old laptop. I had put…read moreoff getting a new computer because it is usually such a hassle. This time was great! Everything was ready to go when I got home. I had an issue today and within 5 minutes of walking in the door they had fixed it! Really nice to have a computer shop you can trust!

I came to this business before and the service was just OK. This time my experience was just…read morehorrible. I came for repairs like last time and right off the gal that took my information was half asleep and uninterested. I guess she took my concerns down so I figured I'd continue and see how it goes, a mistake that was. The following week the tech, who "worked" on my laptops, contacted me by phone and he proceed to lecture me about my laptops being too old and he strongly recommended I not connect to the internet with them. He kept on about it through out the call, even though it was not was i was wanting or asking help on, I needed physical repairs on two of them. He spoke like he was an expert but said he couldn't fix them. It seemed like he was pushing me to purchase new laptops they sell as mine were too far gone. He charged me $50 a piece and all i got was a fixed pin in the charging port of one. I was a bit upset about this conversation but figured i could read his notes on my invoice for better understanding as I was at work when he called. I asked him to put what he did on the invoice and I would come and get the laptops soon. When I arrived I paid the $150 for the "repairs" and took the receipt. On my way home i reviewed the invoice and got even more upset. The tech pretty much gave me another similar lecture about the computers being too old, "20 years old" which was a complete lie. He did not document what he did and didn't even put the right customer's account information on the invoice like my name and address. It was under someone else. I was so upset that they didn't do much of anything I called them when I got home. I called their store and briefly spoke with the tech as he picked up the phone, I demanded to speak with the owner and the tech supposedly forwarded my message to the owner (Chad) as Chad wasn't available at the moment. Over the next week I attempted to contact Chad but could only leave messages with the tech. Chad would take his time and call me back when I was not available. We played a little phone tag but I discontinued my efforts to get satisfaction when Chad continued to call me at times when I was at work and I requested for him to call me afterwards. He didn't and he made no additional efforts to address my concerns. This was a bad experience. Watch these guys if you have repairs that are needed as they'll take your money and its a real possibility they'll rip you off, as that is completely how i feel. I will not go back as I had my laptops repaired elsewhere in town. BEWARE!

Gavin and Conrad were amazing! They helped us with an exchange - it was quick, easy, and they were…read morefriendly and helpful! Thanks, guys!

Found myself in a bind, needing an emergency replacement Oura charger. When I called the Branson…read moreBest Buy, they didn't have it, BUT she didn't just pass me off to someone else. She located it at a nearby store & hooked me up seamlessly so all I had to do was show up. Great customer service. Thank you

I just got my computer back yesterday. It flies again and without the very annoying and possibly…read morefatal liquid radiator issue. Very reasonable price for parts and labor, very friendly and helpful and obviously very skillful and knowledgeable. I'll definitely return for ANY computer problems in the future.

I rarely take my PCs to pc shops. I found out what I needed was going to cost me more than I can…read moreafford right now and let them know that I'll have to cancel the request of rebuilding it. They packed my stuff up and waived the bench fee and let me know they also ran tests for all my equipment I brought in and told Me what worked and didn't work. The only regret I have is not having the funds to get my pc done through them. In a line of work where people are often dishonest I'm touched by how kind and straightforward they were. If you don't know anything about PCs or how to work on them take it to these guys they'll take care of you.

Terrible customer service. This company runs the internet service at my apartment complex. It is…read moreoften times down, and when it is actually up and running it is painfully slow. I was having issues connecting some of my devices to the internet which seems to have been caused by the way Premium Computers had setup the internet. When I approached them about my difficulty in connecting my devices, they refused to fix the issue and told me to simply get my own internet. This company clearly doesn't care about its customers. Steer clear of this one!

I think I got ripped off. Hear me out first. I took my computer in to have two things checked out,…read morethe hinge and the battery because I'm having to leave my laptop plugged in for use. The employee that assisted me said he'll fix the hinge and give me a call back later that day about the battery situation. A whole week went by and no phone call, so I called them back. I explained my situation to the employee and he said he was completely oblivion about the situation/information of my laptop, so he said he'll look into it and call me back. He called be back and said the hinge is fixed but the battery will have to be ordered. A couple of days went by and I called. The employee first said its not the battery that's the problem, it's the motherboard.....SAY WHAT!!!! I told him I'll keep managing my laptop, when can I come to pick it up? He said I can come later today, we close at 6. So I went to pick it up and he told me that the battery was the problem and that he replaced it. So I asked him that I won't have to keep it plugged in to stay on? He said yes. I paid and left. As soon as I got home, I turned the computer on and it started to flicker, as if it's about to die but the battery is fully charged. It has been 16 days since my laptop got "fixed" and I still have to leave it plugged in to use it. I'm not sure what he "fixed" but I think I got ripped off!

So I went here for a new hard-drive because the old one had fried. They fixed it and I paid and…read moreleft. Well I noticed when I got home my laptop no longer would charge! The laptop eventually ran out of battery and the charging light wouldn't even come on. So I took it back and apparently when doing the hard-drive repair they hadn't reconnected some of the wiring inside the laptop, therefore making it unable to charge. They fixed it but I'm still pissed that that even happened! If you're going to repair laptops at least put them back together properly.

I took an old Dell PC in yesterday because it was slower than molasses in the winter time. It was…read moreready today with RAM added and some annoying stuff removed that had sneaked in. Randy also had some online game suggestions for seniors. Kudos!

From the owner: Celebrating our 14th year of business providing computer sales and service for home, business,…read moreeducational and government customers throughout Southwest Missouri and the four-state area. We provide a full range of tech services from computer, smartphone and tablet repairs to networking and data recovery. We also offer offsite backup services through our partnership with Mozy Pro. Our store is also the home of Game Over Games, a fully stocked video game exchange with hundreds of titles available. We pride ourselves on quality used games and consoles and pay more for your games and gear than anyone around. We pay cash or store credit for video games, consoles, gaming gear and electronics. We also repair video games, DVDs, CDs and video game consoles. Visit us online at: HomeComputerRepairOnline.com

They want to charge way to much money. He told me $80 to download windows 11 on my gaming PC which…read moreonly takes like 15-20 min so I thought that was super steep, but whatever. I get there and he try's to charge me $160. I said you said $80? he goes I've never charged that for windows I don't know why I said that. I'm like idk either, but you sure did. Then he tells me that my cable management was terrible and they can redo it, but it'll probably take them at least 2 hours. I said go ahead I spent a lot of money on this pc I would like to take care of it. I show up to pick up my pc and he try's to charge me $250. I said holy crap, why? he said it took them almost 3 hours. I said, your guy told me it took him a little over an hour. I negotiated and paid $200 for windows and cable management, but they tried to lie twice about their pricing and what really happened. I get home and realize some of my components aren't working. Figured it out, he didn't even plug in the right cables to the motherboard. I was furious and wanted to call them for a refund, but just thought I'd leave a bad review. Don't go there, they are lazy people and don't give a crap how long it takes to get your product back to you. lazy and a bunch of liars. they also just open and close the store whenever they want so you never know if they are actually open. Honestly the whole thing was a joke. Go to PC Pros in Springfield, they are legit! They also actually know what they're talking about.

Paid $150 for upgrade to Windows 10 pro, got home and realized it wasn't pro. On the receipt and…read morethe sticker they put on the charger it says "WINDOWS 10 PRO." How does that make sense? Went back to the store for refund. They said they weren't able to install pro, but charged me $150 to reinstall Windows home. As far as I see it I got scammed. They wouldn't issue a refund. Complete scam artists. Complete lack of courtesy, even insulted my career. Zero stars.

i dealt with richard and a new pc from ebay, it was a night mare. I'm so upset but in the end i got…read morea $600 computer that didnt work...excuses and no real solution once he figured he lost more then i did. i wanted to send the whole package back for a different system and he didnt budge. i had to report to ebay and im taking more time to do this because i feel the seller wasnt honorable and doesnt check his units prior to shipping them. its obvious. forwarned! he was also scammy as i had put in for a return and he told me he wouldnt do anything unless i removed the safeguard from ebay thus rendering me helpless for a refund. slick move richard.

I have been using PC Solutions and Outlet for over ten years now. Very honest, trustworthy and very…read morereliable. I have never been disappointed with their service or staff. A friend was looking for a good used laptop I found one that fit her needs and more and at a great price. She is very happy. If I lived in another town I would drive here to get my pc fixed! AAAAA+

Doug is excellent and manages his business well. I wouldn't trust anyone else with my computer…read moreneeds.

Doug is amazing and one of the most knowledgeable computer techs I have EVER met.... Most Computer…read moreTechs are hacks but this guy REALLY knows his stuff. It was so refreshing to meet someone who is soooo good at what they do and reasonably priced as well.