Nice electronic store for an airport terminal. Reasonable selection of various brands to fill your…read moreelectronic needs on the go. Prices on par with most non-sale items from stores off-airport. Recently purchased a set of high end headphones that failed several months after purchase. Receipt had disappeared so no help from manufacturer. Contacted iStore and the manager, Ravi, tracked down my original receipt from their archived files and got me a copy. Great customer service for a customer that he could have easily have just have washed his hands of...

Very bad return policy because they are a lesser know store and smaller compared to the larger…read morebranded stores i.e. Walmart, The Source, Best Buy, etc. They also don't have a very large selection and if you are looking for great deals... Not really the place to go in that the sales people informed me that many of their brands do not go down in price ever and that you can find the same items and more for a lower price at a larger retail store. If you ever have to deal with their head office for customer service issues or anything... They're not helpful at all. I have learned the hard way with this bad experience and I know to do more research in the future.

The longer I've spent on Yelp, the more I swerve towards wanting to be NICER, kinder.. plus BAD…read morereviews sometimes creates hate messages, conflict, etc.. Who knew people felt so strongly!? This store looks terrible, shelves are sloppy, stock is hard to figure out, the back is a weird sea of boxes and a overwhelming sense of; what's going on here..?? Why's it so dumpy..? but at the same time; staff have always been polite and it feels like a shopping experience from 1997... ultimately it's TOUGH for big box type stores to stick around these days (online and Covid keeps a lot of us away...including me most the time), it would suck to have a future of strictly restaurants, grocery stores and ugly condos (very Toronto thing!). So respect to physical stores and the owners that staff and stock them!

I purchased a TV streaming box with $212 cash. Out of the box it did not work. I went to return it…read morethe following day with the receipt. They refused the return and asked that I wait while they repaired it. Approximately 1 hour later they concluded it could not be repaired. I asked for a refund, they insisted that I provide identification per store policy. I stated that by law their policy did not supersede our laws. They then became rude and insulting. DO NOT BUY ANYTHING FROM THEM...

For context and relevance to this location at Pearson Airport please read entire review…read more I walked in to The Source at Centre Point Mall with a friend today to exchange her pair of SONY ear buds that were under The Source's extended warranty. The Source had no problems exchanging the defective product previously at this and other locations. This time, to our surprise they flatly denied to replace them claiming because they were Sony branded merchandise. The explanation was in the first 30days they would exchange it at any store, in the following months up to the one year period it would be up to the customer to contact Sony to exchange the product. Finally, after the one year period when the Extended Warranty is active, then The Source will again act as the customer service outlet to exchange, fix, or replace the product. To my friend's experience of over 15 years as a Source customer she'd never had a Source employee tell her this was the case even when she purchased the warranty for this last product. So, problem number one with this chain is, they have an inconsistency in how the policy is explained to the customer at the POS. The second issue is how the policy is interpreted at each location. The third issue is how rude a store manager can be to customers whom are used to a certain level of service. The manager at this store and his employees have an attitude that reflects a poor grasp of basic customer service behaviour and expectation. We were made to feel like we were lying and it was "tough luck" deal with it. The manager was so rude when he stormed off, that when I asked for his name he yelled it out incoherently. When I asked him to spell his name on a piece of paper, he said "write it yourself!", and walked off knowing I was about to call his corporate headquarters in front of him. I for one have never been a fan of The Source and have not bought anything from them unless it was a dire situation. This cements my opinion and it has also changed the mind of my friend due to this horrible experience. Never again! UPDATE 2017-04-17 I dropped by the Source at Pearson Airport in Toronto today and I asked about the extended warranty making certain to mention Sony in the list of products. The clear answer I got back was any brand except Apple which is under Apple Care for the first year. Otherwise, everything purchased can simply be brought back from the purchase date through to the end of the extended warranty period (for up to two replacements). This is how they sell their extended warranties then turn around and refuse to service paying customers. (Perhaps they really are this poorly informed about their own policies).

Dropped off my computer Tonya e the hinge fixed , they took care of it and had it back in less than…read moretwo days. He took extra care to ensure it would not break. Thank you Gwen

From the owner: With over 25+ years in experience, our technicians are ready to help resolve any hardware or…read moresoftware problems you may encounter with your Electronics

One of the friendliest and best computer diagnostics and repairs I have ever used. I can't peak…read moremore highly.

My laptop couldn't have picked a worse time to conk out on me…read more Tabs wouldn't open and then after cleaning up my browsing history, etc. and running a couple of updates it just froze on me. Called Platinum after checking out local reviews and went to see Sam. He was able to fix everything plus in a few hours. No "two weeks it will be ready" story. All work done on premises and very reasonable. So good that I brought my new phone in the next day. Factory reset nightmare. Sat and chatted with Sam while he cleaned it up and even set it up to good to go mode. He didn't have to do that but he did. Honorable man and and an absolutely lovely guy as well. A bit of a novel, I know but I'm hoping I will save a few people from the "Where do i go?" phase. Just go see Sam

I spilled a drink on my laptop and half the keyboard didn't work. Sam replaced it in a few days for…read morecheap.