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4 months ago
CFX makes great quality stuff! I have over a dozen silicone masks and gloves most of which are from CFX and I'd love to order more in the future! read more
9 years ago
I ordered a customized Silicone Mask from CFX on 8/08/17. I was told that I would receive the mask on or before 9/19/17. On 9/20/17 the mask had not arrived. I contacted CFX again and they claimed that the mask had passed its final inspection, would be shipped the next day, and would arrive in 2-3 days. A week and a half later, and still no mask, I contacted CFX yet again. The office manager declared that the mask had just passed its "final inspection", a message I had become all too familiar with. Finally, I received the mask on 10/03/17. The mask had several faults. I contacted CFX via email and attached videos and photos documenting the defects. The office manager claimed that these defects were due to a chemical reaction and that the mask would need to be replaced. I returned the mask with the condition that the mask would be completed and in my possession by 10/30/17. The office manager guaranteed this- claiming that the mask would likely be shipped long before then. On 10/16/17 CFX sent me an "in progress" photo. At this time I spoke with the office manager AGAIN regarding the realism of the mask. He reassured me of the changes that were made and I assumed progress would continue. THREE DAYS LATER I received an email asking if it was ok to continue painting the mask?!? I was outraged. A day before my second anticipated arrival date and still without a mask, CFX states that their not even HALF WAY FINISHED! I simply replied, asking them to explain to me how a professional special effects company with over 10 years of experience could have such poor customer service. I was never asked for permission to continue working. I wasn't aware I needed to give my approval for a company to DO THEIR JOB! At that point, CFX cancelled my order! They did not contact me to see how to rectify the situation - absolutely no communication at all. As a last ditch effort to get the mask with approximately one week to Halloween I called CFX and spoke to the same office manager. He told me that I would not be receiving the mask, I could not be satisfied, and that they would rather return my money. What kind of customer service representative refuses to service their customers?!? In conclusion, I am completely dissatisfied with CFX, the office manager, and their idea of "high quality silicone masks". Don't trust the website. The photos are beautiful, however it is my assumption that they are photoshopped. The mask had several differences when I unboxed it. If you order, be prepared for less than stellar customer service, a poor quality mask, and a longer than declared shipment date! read more
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11632 Industriplex Blvd
Baton Rouge, LA 70809
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(225) 756-7875
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http://www.compositeeffects.com
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