My husband and I got married here in the Rose Ballroom on June 14th, 2025. Initially, we were…read moreimpressed with the responsiveness of the venue, as we were planning this wedding while living abroad and would fly back two weeks prior to our wedding to officially tie the knot/move back to the US. This venue seemed like the best option, as they would take care of the decorations/food, everything. The full package. However, it seemed like as soon as paid the initial deposit, all responsiveness went out the window. Because I had an international phone number and couldn't call, we had to rely on email, which apparently they just never checked or never thought to look in junk (saying this after they told us multiple times that it went to 'spam'). Instead, more than once we had to trouble my husband's parents to travel two hours to go up and talk to them. We had family members calling them all the way from WA asking them to respond to our emails. Extremely disappointing for the price we ended up paying. Now, cut to the days leading up to the event when my husband and I were in town. Prior to this, we had been speaking with Erica as our coordinator. However, when we went in to check out the venue the day before to set up/make sure everything was in order, it wasn't. Also, Erica was nowhere to be seen. We never ended up meeting her, despite being told that she would be there to oversee the event. We also noticed that the document we filled out with all the wedding details (supposed to fill out at the month-prior meeting, which we struggled to set up in the first place because they never reached out to us) was largely disregarded and aspects were missing from the room, such as the chair covers/sashes (which Monica told us we weren't entitled to despite clearly going over it) and we had a dirty tablecloth on our memorial table. We were disappointed to say the least. NOW to the day of the event. We spent the first few hours of the reception frustrated and angry that the venue was so unprepared. The wine wasn't served with dinner, only shortly after, and the prime rib wasn't ready when all of the other food was being served. One of the waiters looked me and my husband in the eye and kept walking without serving us wine. When it came to the cake cutting, the knife for it wasn't at the table, despite them having a schedule for when the cake cutting would be taking place and asking us if we were ready. So, we stood up there awkwardly waiting while they ran to the kitchen, and then once we cut it, Veronic told my husband's mother that she would have to cut and serve the cake, despite being promised that it would be taken to the kitchen and cut/served. We also told them we would like to save the top of the cake but they said they didn't have a box for it? Crazy. Additionally, prior to the reception starting, Veronica was pestering my husband's mother because the final payment for the venue didn't go through, even though we had made the payment the previous day and they had noted it. Their processing company was having issues, and they had no right to speak about this to my husband's mother. Our finances are our problem and if they had an issue they could wait and speak to me or my husband. Lastly, the processing company would not accept our payment over the next few days. We ended up having to wire the money but then we ended up being charged twice, sending our account to a VERY negative balance. If we had been worse off, this would've been devastating.
