As a former deejay myself, I think I'm in a unique position to provide accurate feedback regarding this company. In short, go with ANYONE EXCEPT A Personal Touch DJ.
In addition to filling out the extensive online forms stating what music to play when throughout the reception my wife took the time to provide a timeline. We hired a photographer who was only available for 4 hours and wanted to ensure we got all our desired photos taken.
We spoke with the deejay a week before our event to ensure complete understanding that we had to adhere to a strict timeline despite documenting that in the Word doc. He assured us "I am here to make sure everything runs smoothly so you can just relax and enjoy your day." These were precise words as that is most certainly the entertainment's job. Unfortunately, the reality of this company was anything but.
Little Joe was our deejay. The wedding started 30 minutes late through no fault of his own but he was too clueless to add 30 minutes to the timeline to keep things on track. That should be simple math for someone who has supposedly been doing this job for 22 years.
The first job the deejay had was to make sure the music was cued properly when my bride-to-be walked down the aisle. He failed to do as he promised looping the music and, as a result, my wife came in long after the music for which she was supposed to enter.
After the ceremony, we took our pictures. The deejay was supposed to announce the bar was open, there was a photo booth, and to leave well wishes on our tree. He did none of these things so the vast majority of the guests stood around outside unsure where to go.
He had next promised to play 2 specific songs roughly 10 minutes total before hitting play on a projector and starting a slideshow I had built. I'm not sure if he ever played the songs but I do know the slideshow did not begin for at least 40 minutes later as we were queued up for our grand march by the time he (or someone else) started it. We literally stood around for 25 minutes waiting to enter our reception because of this.
The deejay's next job was to play slow selections from our music list throughout dinner and to announce each table in turn to get food. He failed at both of these tasks also, playing songs neither the bride nor groom had ever even heard before until I, the groom, had to walk up and tell him to play the proper music. Also, as a result of the extra 40 minutes behind we were as a result of his ineptitude, the food was cold.
Thank goodness both the pastor and photographer were professionals as both stayed an extra hour beyond their allotted time to do their best to make our day special due to the deejay not doing his job.
A bit later the photographer walked over and asked if we were doing a garter toss or bouquet toss as she had asked Little Joe and he had said "I'm not sure". I'm not sure how we could have made it any clearer as we had documented we were on their online forms, picked music for those events, given guidance on the timeline we provide, and mentioned it on our call with him the week before.
I heard from a guest at the wedding today that he was also very disappointed as he had requested songs to be played and the deejay just blew him off.
I tried to contact the manager, Matty, today about our concerns and he put the blame back on us for being 30 minutes late to start the wedding. He also said since the projector was not theirs, it didn't matter that Joe said he would hit play, they're not responsible. He became very rude anytime I put the blame back on the true responsible party...them.
I'm sure there are other details I'm omitting at this point but I hope you get the point by now and see the pattern. These guys take in the cash but do not do their job. When I played weddings in my late teens and early 20s, I took ownership for my job and pride in a job well done. These people should be put out of business. There are far better options out there. Maybe I need to go back into the business myself. read more
