I have been dealing with pain resulting from an injury for about a month and a half now. I have been looking up places that offer trigger point therapy and stumbled upon this place. I liked that the website was very informative in terms of describing what trigger point therapy is and benefits so I decided to book a 110 minute appointment for Friday at 10:30am. I receive an email saying my appointment request is being reviewed and I would receive a follow up email. No further email was received but I still went as the email did not instruct to not go unless I receive a subsequent email and I didn't want to be charged for being a no-show/cancelling (their cancellation fee is $139 and you need to provide card info to book).
The location is in the opposite side of town from my job and my work schedule is very hectic but I managed to move around things to be able to make the appointment time. As I'm walking, I receive an email saying my appointment is canceled due to a scheduling conflict. I immediately call, goes to voicemail. I immediately email back nothing from anyone other than instructions to reschedule. At this point I'm just irritated for driving out of my way to an appointment that was canceled at the time of my appointment. On my way back to work (18 minutes after my appointment) I receive a call from Lauren (I think that was her name or Laura) who is the assistant. She tells me she was forwarded my info from Corinne regarding a "mishap". She explains that they don't do same day appointments (I booked my appointment at 4:23am). First off, if it is company policy not to do same day appointments, that is not a "mishap". If they don't accept same day appointments they should clearly say that on their website (it didn't & she acknowledged it's not on the website). Furthermore, if that was the case I shouldn't have been able to book but there was availability from 10am -11am (for 110, 90 & 60 minute appointments). On top of that, even if I had booked a day prior, the fact that they didn't "review" my request until the TIME OF just shows the lack of care/regard for bookings. I wasn't even told what this so called "review" is since during the booking process it says the appointment consists of a 5 minute assessment. I explained to Lauren how unprofessional it is to cancel an appointment at the time of the appointment especially during a holiday weekend as now I won't be able to see anyone else until Tuesday. Had they reviewed my request in a timely, professional manner rather than when I'm already there, I would have probably been able to find another place. Lauren offered to reschedule or refer me to another place. Needless to say, I declined both offers as this experience was so unprofessional and I wouldn't trust anyone they refer. read more