I discovered my car had a dead battery on Sat, 8/26. I subsequently found out it was so dead it…read morecouldn't even be jumped, so I was going to need a tow to the dealer's or a mobile mechanic since I don't have the tools to DIY. The car's a '19 Volkswagen GTI with a battery management system that requires the computer to be updated / coded with info from the new battery using special diagnostic hardware and software...it's high maintenance. I started searching online for a mobile mechanic Sat evening, sending quote requests to 5 mechanics. One mechanic never responded, one said they'd respond but never did, and two said they couldn't provide service (because of aforementioned battery system complexity). Jake replied on Sun and within 18 hours of when I initially sent the requests, and was then in regular contact on Yelp and via phone the next day collecting and exchanging info. He gave a reasonable quote, which included the battery at cost and plus a range based on his hourly rate (including travel time and labor). Mon (8/28) evening Jake bought and installed the battery, but wasn't able to do the recoding because his main diagnostic tool had been sent out to get updated, and his backups weren't compatible with my car. He promised to return to do the coding at no extra charge. He returned on Wed only to find that the Volkswagen car group had been removed from his updated diagnostic tool. He immediately bought the necessary hardware and a corresponding software subscription. On Fri 9/1, he returned to my house, updated the computer system with the new battery's info, cleared any battery-related diagnostics errors, and checked all other diagnostics to ensure everything was functioning properly. I know this is a long review, but I wanted to emphasize that this was not your normal battery replacement. Despite the complexity and challenges, Jake honored his commitment, completed the job, and went above and beyond. He is personable, professional, communicative, thorough, as well as obviously very knowledgeable about his trade. His actions matched his words and promises, demonstrating that he is honest, fair, trustworthy, and just a "good guy." He is definitely the person you want working on your vehicle/s. I would highly recommend Done Right Mobile Mechanics. Thanks, Jake!

The full review is in the pictures since I had too much to say and warn potential customers about…read more Jake claimed to take it to multiple suspension experts so they can all brainstorm together what should be done to fix the horrible wandering issue with my truck. He only requested that I pay for one of the technicians work to adjust my rear axle slightly (about $500) and that this was all for that other shop and nothing was being charged for himself. When I got my truck back that adjustment didn't do a thing to fix the issue. Then we both took the truck to another alignment shop and the technician there said he was positive the ball joints the previous mechanic installed were faulty or installed wrong. That alignment specialist specifically was adamant about the ball joints requiring to be replaced with stock ball joints and not aftermarket upgrades like they had done. I wanted to follow that specialist's recommendation but Jake said not to trust that specialist because he was, I quote, "a parts changer" and was just going to waste my money like the other mechanics and he said he wanted to do the job himself and not use that specialist to change the ball joints. When I kept hesitating to allow Jake to use aftermarket Ball joints he specifically told me that if those Dynatrack ball joints did not fix the issue, he would pay the the parts out of his pocket and replace them with OEM ball joints. So I went ahead and trusted him. The parts were replaced and he kept the truck for a week to drive around and wear the parts in because the wandering still wasn't going away. After that week he handed the truck back to me and the wandering was worse than ever. He also claimed that he wasn't charging me for the labor time he spent driving my truck to wear the parts in but that he would appreciate it if I would pay him $500 for the fuel he spent on it. This was prior to the diesel fuel spike so I figured it was still partially for his time because I myself can't spend $500 in a week in fuel towing with that truck daily. However not only was my truck still wandering very badly when he gave me the back but when I was hitching my trailer up to it a day or two later I realized that the brand new Banks tail assembly pipe that I had just installed on it a month ago was missing. When I called to ask about the pipe figuring they must have just somehow forgotten to put it back on he told me he would ask the other special technicians for it because they themselves never touched it or had it. Well he claimed that non of the other technicians from other shops would fess up to it so he would pay it out of his pocket and just forget about the $500 fuel charge he was charging me for. That brand new pipe cost me $550. At this point I had lost all trust. Now I started doing research on line on my own asking for help on social media on pages with people with the same trucks. I posted a video of the new track bar still flexing and they basically laughed at me accusing me of doing the improper work myself because the track bar was flexing due to it being installed UPSIDE DOWN. When I asked how I should fix it and that I paid someone to do it they gave me insertion how to fix it myself and told me to immediately fire that mechanic. Unfortunately it still didn't fix the wandering issue so I tried another local mechanic in town to try and hopefully fix the issue. That last mechanic basically shook his head and told me, and I quote "I feel sorry for you". I gave him the receipts of the work Jake had done and he told me I was basically being milked. This new mechanic took me into his shop while my truck was on the lift and showed me exactly what those new ball joints were doing to my wheels by trying to force the tires manually. He not only switched the ball joints for me fixing the wandering issue but he did it in half the time the Jake charged me for. Now if I was being purposely charged extra to be swindled or I was charged extra hours due to lack of experience, I will leave it up to the reader or the next unfortunate customer this happens to. Either way you look at it it still comes down to unethical practice since my work towing rig could inevitably cause harm to anyone in the vehicle as well as anyone around me on the road with the amount of horrible wandering and improperly installed parts it had. I have waited many weeks now for a response and for the promised reimbursement for improper installation and have not heard a word or response to my text message or voice message I left with his other shop technicians since now when I call he never happens to be available to talk. So at this point I don't expect any reimbursement for my loss. My only hope is that no one else receives the experience I have had and looses thousands in wasted money.

new customer, ended up not needing them and cost $75 to cancel, that was not provided up front at…read moreall. Terms should be given on the call, that is shady to wait until I ask about the refund after the fact. The young man that came was awesome, super friendly.

From the owner: Welcome to Roadside Ranger Towing, your reliable Towing Service provider based in Glendale, AZ. We…read moreare dedicated to offering unparalleled towing services, ensuring you're never stranded. Located at 20265 N 59th Ave, Unit B, Glendale, AZ 85308, Roadside Ranger Towing is strategically positioned to provide swift towing services to the residents of Glendale and its surrounding area, including Peoria, AZ, and Sun City, AZ. At Roadside Ranger Towing, we understand the stress of vehicle troubles. That's why we offer 24-hour services to ensure you receive prompt and reliable towing in Glendale AZ. Trust Roadside Ranger Towing as your towing service in Glendale AZ, Peoria, and Sun City and the surrounding locations. Call us today at (623) 304-5655.

Kayin was very reliable and helpful. He delivered and some, I am thankful to have met a great…read moremechanic who is passionate about his business. I would recommend his services to anyone!

From the owner: Bioinik Tailored Automotive Services (BTAS) specializes in "Truly Mobile" mechanic services!…read moreEquipped with 4x4 trucks and most special tools shops have, we come to you for the work you need done! We work in most conditions too! The "Tailored" means service just for you and your situation! We're a new and tiny company, which means new and tiny rates! Call, text, email, Morse code, reach out to us!

10/10 recommend! We were 100 miles from home when we discovered that our wheel bearing needed to be…read morereplaced on our trailer. Called Jordan? Jason? (I'll go with Jordan since all of the other reviewers mention Jordan) at ODM and explained that we were stranded and unable to move the trailer. Jordan, sensing our urgent predicament said that his schedule was full, but would squeeze us in. True to his word, he showed up with Danny to where we were stranded after hours with everything needed to repair and replace. The repair ended up being more complicated than originally thought and some grinding and welding was needed. Jordan was very knowledgeable and explained what was needed and why. He and Danny got us fixed up and back on the road under 2 hours. We appreciated their professionalism, friendliness, and fair pricing.

Iam the owner of Emteel Transportation AZ Mobile Trailer repairs came out to me and they save the…read moreday , my trailer roof had a hole in it from a fork lift driver and that trailer was out of service and the guys came out and did a beautiful job and it didn't cost me a day of revenue to get fix. These guys did a fantastic Job. I will definitely keep these guys in my phone they was truly a blessing and very reasonable price. I'm bringing my other truck and trailer and let these guys get them DOT ready. I've been in the Transportation industry for 30 years and this is the best I've seen in Arizona....

Elian is the best in the biz! I called him at 9pm to tow my SUV across town. Every other shop was…read moreunresponsive. Elian took the time to answer my call and showed up within 15-minutes. He even sent a picture of the drop off and made sure the car was safe before departing the auto shop. 10/10 would recommend!

Quick service, personable, reasonable and communicative. Took great care when loading my classic…read morecar. Will definitely use again

We requested a tow. The tire popped on one of our cars. It was after 8PM and they were out there…read morewithin 30 minutes. It was about a mile tow? Maybe less? It was $150 flat. They do charge a $5 fee if you do card. I think that is pricy, but that is about the average quote we were receiving. However, they did not mention any $5 per mile fees to us. I think it was an expensive tow. The last time I needed a tow (outside of using AAA) it was $85 flat and a pretty far distance. The price was definitely a shock to me. I'm not sure if it was expensive since it was later in the evening? Service was great though! No doubts about that.

He accepted a contract and had me a my kids waiting for over an hour just to cancel!read more

Clipped my tire turning a corner this morning and called 'After Hours Auto & Truck' based upon…read morerecommendation from my insurance company (as their service had a backlog of about 2-3 hours). I spoke with Louis on the phone and within 40 minutes Christian was on-site changing my tire. He had it done in less than 10 minutes, and I was on my way. Again, Thanks Christian and Louis. I appreciate it!

I debated whether to respond to the frivolous lies After Hours Auto and Truck posted in reply to my…read morereview. . The truth will prevail! Let me break it down lie by lie. EXCUSE ME, I meant *line by line: 1. The 15 minutes call could have been a lot quicker if I ya'll could tell me what is included in that inspection. I dont think ya'll could have given a straight answer if your lives depended on it! 2. I was not comfortable paying the entire bill when I couldn't get a straight answer of what I was exactly paying for. However, I offered to pay half the night before and half after the work was finished. 3. If you recall, the whole point in getting a mobile mechanic was because I just started a job and I had a meeting in the morning with my director. Which I was very clear on calling ya'll back ASAP after the meeting. Ya'll agreed and decided to make the appt and set expectations that the work would be done. Saving best for last! 4. When I called afterwards to find out nothing had been done. I was scoffed at for asking, "so how do we proceed from here?" the reply, "ughhhh, were busy now." And then silence. There never was an offer to come back out later or even another day. So I think the one truth throughout the entire response from After Hours Auto ans Truck: I told them I am leaving a review of my experience. Guess they took that as a threat. When in reality my intent was to warn others of the awful experience I had with Afrer Hours Auto and Truck. If you treat people right then you wouldn't have to worry about someone leaving a review! It's just bad business. Customers should be warned of yet another unprofessional mechanic!