We can't thank West Branch Vet. and Dr. Smith enough for seeing our dog Otis today for an emergency…read morevisit while camping. we thought for sure we were going to have to put him down. Thank goodness that wasn't the case. From the minute we walked in, to the minute we left we were treated exceptionally well and kind from everybody there. It was so appreciative. Thank You so much to all. Sincerely, Mr. & Mrs Baxter, and Otis

This vet is a warm and caring person who truly wants to help heal your animal…read more I took my four year old dog there (we aren't from this area) while visiting northern Michigan for vacation. My dog was previously misdiagnosed and this vet, Dr. Smith, correctly diagnosed her. It was sad news that he delivered to me. He stayed over an hour after closing time to give my daughter a chance to drive up and say her final good-bye to my sweet girl. It was clear to me that the doctor was as sad as I was and agreed with me that her kidney failure could not be reversed. It was a tough decision to put her down but his warm and compassionate, Christian way made it a beautiful passing instead of tragic.

Interesting they never have any regular appointments, or they are now 7 weeks out, but you're…read morewelcome to pay dearly for an emergency visit. But you drive by the clinic daily and there are no cars in the parking lot. What gives?

I've taken my dogs to Dr. King for several years and have spent thousands of dollars, mostly for…read morehealth maintenance appointments. There has been no problem scheduling these appointments. However, twice, I've had emergencies occur during their business hours and they have refused to see my dog. I think that they are greedy and uncaring and I won't be using them any longer

Going tomorrow to have a shelter dog I adopted spayed. I've been reading the Yelp reviews and I'm…read moreon the fence. I truly hope my dog is ok while she's there...

Whenever I have called there I immediately have been thrown on hold, once with upwards of over 20…read moreminutes on hold. They never did come back to pick up the call so I ended up hanging up. Good thing it wasn't an emergency that I was dealing with. However, at their old clinic their service had been wonderful. All the bad customer service began once they got into their new building. One time it took them over a half an hour to check me and my dog out. I don't like how that is set up. Once my pet's office call is over with i feel you should be given your bill and meds, if needed, right away and be able to be on your way home. This waiting to check out is very inefficient. Unfortunately I had to seek services from a new vet because I couldn't handle their poor customer service anymore, which is a shame because their prices weren't that bad there. I don't know how they are now but hopefully they have gotten better for their remaining patients.