This place was great, lady was super nice, storage units were good apart from the carts always…read moremissing, being stolen. The ONLINE Bill Pay service is SO BAD. I just changed my password 3 times and every new password it tells me it is wrong. BYE

Giving them 1 star is also more. They have worst customer service. When you call them, they…read moreannounce that they have highest customer service. I am from AZ and my daughter studies at MSU. She booked the storage to keep her stuff at the end of Spring semester. She moved her items to storage by 23rd of the month and booked the apartment. The apartment accepted the booking but did not tell exact date of providing the keys. In July The apartment confirmed that she will get the keys on 8/25. Storage told us that if we do not empty the storage by 8/22 then whole month of rent will be charged as per the lease agreement. I requested the manager that kids might not have thought about it, so please charge pro-rated till 25th and if on 25th the storage is not vacated then they can charge for the whole month. The manager did not accept and told us that if she charge us pro-rated rent, then her owner will fire her and she will loose her job. Legally, she may be correct, but then they should not all themselves "most customer friendly". In my view, they are least customer friendly as they could not accommodate her request to charge prorated fees for only 3 days. My daughter has to stay in MSU for few more years and will need storage again. Lesson learnt, do not go to CubeSmart, they are least customer friendly.

Beware of this storage facility, their business practices are like none I have ever seen. To start,…read moreI will say this facility does appear to be in a reasonable location and overall does appear secure. That said, I rented a unit at this facility to move my daughters things out of her dorm at Michigan State University on 4/25 and the agreed upon rate was $69.95. This seemed reasonable to me and I explained I would likely need the unit for approximately 4 months until the MSU fall semester starts. This all seems fine and good to start however, I received notice less than 10 days after renting the unit on 5/3 that my rent was going to go up to $139.95. I called the facility and the young lady I spoke to was very kind and was certainly between a rock and a hard place. She informed me this has happened to over a hundred other customers like me. I sincerely felt bad for her being put in the position to tell so many customers of this awful practice. It occurs to me that the owners apparently saw the demand escalate so they raised the prices on everyone like myself! The owner simply recognized he had me and other customers over a barrel. Look, I live in Florida so he is playing on the fact the cost to fly back up, rent a car, get a hotel, and find another unit is not going to happen, so in essence we are stuck. This really has the appearance of a bait and switch, and at a minimum really feels predatory. To be clear this is not my first time with a storage unit. I have 3 storage units, 2 in FL and 1 in UT and not one of the 3 has ever raised rates in less than 6 months much less 10 days. In fact as best as I can recall they only raise rents once per year, and I have had these units for over 8 years. So at the end of the day I am stuck, until my daughter goes back to school in the fall. I will just say beware of this facility look around at other places, that will not take advantage of their customers!

My first month was supposed to be free, he said it was actually my second month. Second month…read morewasn't free, called and he said he would fix it, he didn't fix it and I also incured a late fee. I'm never using them again. Would not recommend.

MICE!!! all of our stuff ended up with mice poop on it and management would not budge with giving…read moreme a refund for all of our damaged things. Had to throw everything away.

MICE! all of our stuff ended up with mice poop on it. management would not budge and give me a…read morerefund. don't go here

This is a delayed entry, but being late is better than not writing a great review for this company!…read moreKingsley was fabulous in helping us move in every way. The four guys were SO professional, helpful and friendly. They made great suggestions when asked and even helped with set up and details at our destination. The price was very reasonable and we HIGHLY recommend this company ⋯ thanks so much!

You never want to hear the moving crew say "we should have brought a bigger truck." I hired movers…read morebecause my husband and and I are senior citizens and we could afford the cost of the movers. The quote was around $2500-$2800, but we were only charged about half of that because they ran out of truck before we ran out of stuff. One of the movers told me they didn't like moving televisions, couldn't I just take that 80" TV in my car because they didn't have the proper equipment with them to move them. They made one load and we spent the next 4 days lifting and moving stuff in our vehicles--something we tried to avoid by hiring movers. This service was not worth the high cost of having to move things ourselves. We had used the service twice before, but never again.

This place has a great location and very affordable units. They have many different sizes to fit…read moreyour needs. The place is very secure and the hours are extremely convenient. I was very impressed with their availability of the units. If I ever need to store something again I will definitely go back.

From the owner: Contact us for More Informationread more

I want to thank everyone from this company. We went through the toughest time in our lives. We went…read morethrough a haunted house, real estate fraud, being homeless, yet our items were always safe. Today we look at our home and see our furniture for the first time in a long time. We are finally in our home. Thank you Mark and Marisa. From the bottoms of our hearts thank you. Amy and Leslie.

The guys Matt, Chad, Drew and Martin are amazing! Took care of all our stuff like it was their…read moreown. Very professional. Rates very competitive. Would highly recommend this company to anyone moving.