I'm happy to report that I had a very positive first-time experience with Compass. The woman I spoke to on the phone (I believe her name was Rachel) to schedule my appointment was very friendly and pleasant to speak with. On the morning of my appointment, Rachel called to let me know that the plumber they were sending out to me was running a little behind due to an emergency job that occurred earlier in the morning. I really appreciated the show of courtesy via the phone call. (In the end, the plumber was only 10-15 minutes late, which was a total non-issue given the circumstances and heads-up from Rachel.) Chad was our plumber, and he was fantastic! He was very friendly, honest, and didn't engage in any kind of scare tactics and up-sell schemes many other plumbing outfits seem to be accused of. He fixed our toilet problem promptly, professionally, and cleaned up the work area very nicely when he was done. To top it all off, the final price was as quoted at the beginning with no hidden/added fees, and extremely affordable. Overall, I couldn't have asked for a better experience-- top-notch service from the moment Rachel answered the phone all the way through to Chad departing after a handshake and a job well-done. Compass will definitely have my business from here on out without hesitation. read more

I am so grateful to Compass Plumbing! I'd just had an inspection and was told I had a large leak under the house. We were leaving on vacation in 3 days for over a week and I really wanted to get this addressed and taken care of. Compass was not only able to come out and bid the work while we were gone, the job was completed by Ron before we got back. The "large leak" turned out to be not so large. A less reputable and honest contractor could have charged me thousands and I never would have known (I didn't go in the crawl space and the inspector had estimated a repair to be in the thousands). Needless to say when Ron said he could fix it for $400 (there was a $75 fee to come out and bid), I was ecstatic and had to repeat the number back to him at least twice to be sure I heard the bid right! I have had Compass come out for unrelated issues before and will continue to use them for anything plumbing related in the future. They have always stuck to their bids. If they notice a potential issue, they'll point it out to you. There's no pressure, just passing along information/warnings on things that could be an issue. Thank you, Compass Plumbing and especially to Ron! You're so awesome and I love the fact I have a great plumber I can recommend to others! read more

Do not use this company! I had used this company a few times over the last 5 years for services at my rental homes. I currently own 5 rentals plus my own home. However, I will not be calling them again due to the incompetent dispatcher Paula and staff, I had requested service for a leaky hot water stem valve in a shower, Compass gave me a bid in excess of $1,200! They said they would have to tear up the wall and replace ALL plumbing components. The estimate did not include the cost to repair the wall. I requested a bid to JUST to replace the valve, I was unable to get a bid as I could not get Paula to understand what I was requesting. After a full week of this I finally just hung up and will be calling another plumber. In the meantime I have an angry tenant because the fix is not complete, The tenant also spent all afternoon waiting for the plumber (Scott) to show up, He also mentioned he could try to look for a replacement part but apparently this did not happen. Dispatch insisted the only fix was to spent in excess of $1,200 for a small leak. read more

So It's a Saturday Evening I came home to find my Shower full of Toilet Tissue.I Looked on Yelp for a Plumber Stressing out Because I Know this will cost me a ARM&LEG.I called a few companies they couldn't come out til tomorrow Nope can't do it I need someone Today.So I came across Compass Plumbing kinda Skeptical because they didn't have a lot of Reviews but the ones they did have were Good.So I called talk to Page(LifeSaver)and she said let me see if I can find someone to come out to you.Maybe 5-10 mins Page called me back and say I got a guy coming he should be there in a hour Thank you Jesus.So Jeff the Plumber came Very Nice,Professional,Experience and Funny.We talked for a minute he gave me the run down and I was telling him that me and my wife are Foster Parents and we have 5 Children that we care for so I didn't have a lot of money but I needed it done so we worked out a deal and he got to work a hour later he was done we were running again.I Thank Jeff for his Hard Work Dedication and Professionalism.Compass Plumbing ROCK..... read more

My pregnant wife and I just moved into a new place and right from the start we have had many issues with our current property manager. We had a water issue that started more than 36 hours ago. It took more than a few calls before they finally sent someone down to fix our problem. Well when they finally contracted someone to come down and fix our problem they sent George Bustillo. It was the one thing Pathlight did right. I wont give credit to George's great work to Pathlight, because it wasnt them. It was all George and his work ethic. After being without water for 36 hours, not being able to shower, to brush your teeth, having to use a public target bathroom to do your business, I can't begin to say how well I really appreciate his help tonight. While playoff is on TV he is driving out to see us. Thank you George Bustillo. Thank you for all that you did. Your professionalism, your hard work, your duty to your customers, your job, and your country (he is currently in reserves) is unmatched. V/R Chris and Amy read more

Never wrote a review in my life before but wanted to share my experience. I called up Compass Plumbing based on Yelp reviews expecting professional, honest dealing with customers. I requested a quote for replacing water pressure regulator valve and received 2 estimates via email both over $1,000, exactly for $1,065 and $1,365 before taxes. Yes, I'm clueless when it comes to water pipes. However, having confirmed the part needed is $80 at Ace Hardware and the rest is labor, I fail to see how these are reasonable cost estimates. I was so flabbergasted with the estimates that I looked up what is the average cost to replace water pressure regulator. Per home advisor.com, the average cost is $250-$350, noting the average part is $50 taking around 3 hours to install. Paula who answered my calls were very nice and helpful. However, I thought needed to share this experience with others who may be like me. read more

A couple weeks ago I came home to a sewer mess in my basement. The worse thing you can imagine in my book. I looked online and started calling plumbers. I called one that never showed. I went back on line and looked at reviews and that company had terrible reviews. I saw Compass and 5 stars. I called and they were awesome on the phone and had a person to me within an hour. He was Joey and took care of the clog in the main drain going out the house. He was even sympathetic toward me cause trust me I was not having fun cleaning. I was so happy with the service that we had them come out and replace our hot water tank last week. Those guys were great too. I wrote their number in my personal phone book under plumber because there is nothing worse than an emergency plumbing issue, and not knowing who to call. read more

I was very please from the first phone call that I made down to the service that was received with repairs and completed very nicely with no glitches...Josh was very friendly from the time I opened the door until he left. Josh went above and beyond when I told him I was also having issues with my water heater, I had told him that we had already replaced the pressure value twice...Josh picked up the phone and made a call and they had told him that it was probably the thermostat. Josh gave them my name and address and they air freighted the thermostat next day air just like that. Fortunately we were able to install ourselves and problem solved...I would recommend Josh to anyone I know, he solved an issue that he wasn't even called out here for, that is above and beyond customer service! Thanks Jan T. read more

In this world, it is getting increasingly more difficult to find the reliable companies not only doing honest but good work. I am thrilled to say that I have found a reliable partner in Compass Plumbing. Nothing is more frustrating than suddenly having a backed up sewer or a shower . I have 5 kids in my home and when a plumbing disaster strikes life quickly turns into a nightmare. In those moments I would nearly pay anything to have the problem go away. Fortunately for my family, we have found a company we cannot only count on to solve my plumbing issues but one that we trust. They don't gouge us and give us long-term solutions at a reasonable price. Far and away the best plumbing company I have ever worked with. They have my business for life. read more

We recently moved here from California and rented a beautiful home. The home is very nice and has been newly renovated. During renovation the contactor's unknowingly created a serious plumbing issue... when showering the toilets backed up and the 2nd shower also backs up with water. We notified our property management team and they contacted Compass Plumbing. Pat from Compass came right out and quickly got to work to resolve the issue. Not only did Pat take care of the plumbing issues, he did it with an upbeat/pleasant attitude and is the kind of hard worker that any employer would be blessed to have and if you ever find yourself in need of plumber - I hope you get Pat! He's funny and very hard working!!!! read more

Jimmy Baker was the tech that came out to help me with our drain/disposal/sink problem. He listened to what I had to say, repeated it back to me in his own words, so that I felt that he understood my problems. He worked quickly and the results were better than I imagined. He has a very professional comportment. If I were a business owner, I'd hire this guy on the spot. Also, when I called to set up the appointment, the woman answering the phone was pleasent and patient with me trying to describe what the problem was. They set up an appointment for me less than 24 hours after my call. Very impressed with this company and its staff. I will call them again and refer them anytime. read more

I had a great experience with this company. I had let a shower drip go for too long and called them for service. I had been nervous about some plumbing companies that overcharge or charge by the job rather than the time. They slotted me right in and my technician was Rob. Rob was so pleasant and helpful. My three dogs howled up a storm while he was there and he chuckled good-naturedly each and every time they voiced their opinion about him being there. He even installed a new shower device for me. He charged me for one hour of service and gave me a 10% discount for being a new customer. No question I will call this company for any future plumbing needs. I highly recommend! read more

I cannot speak highly enough of Compass Plumbing. We were extremely satisfied with the workmanship and the quality of the customer service. Jimmy was our plumber and he was extremely polite, informative, and did the job efficiently. He checked in often to let us know his findings and what he needed to do and easily explained why he needed to do everything. I never once felt like I was being ripped off or felt the need to question what was being done, and I definitely have felt that with other plumbing companies in the past. Will definitely use them in the future if needed (hopefully not though!) read more

A RESIDENTIAL WEEKEND JOB! It's so refreshing to find competent and intelligent people running a company/business who are and behave as professionals. Ron Watkins showed up at our door to fix our 6 year old toilet that was installed incorrectly by the developers in our new house. Did an outstanding job, with installation, with quoted cost and even showed up on time. Very rare you come across people that go that extra mile for you, and they did. We will certainly use these guys again, and tell our neighbors and friends. I can see RW owning his own business in the future, he was that good. read more

I highly recommend Compass Plumbing & Drain Services, LLC- Our tech (Jimmy) came out to take care of a leak we had that was stemming from our Master Toilet and leading down into our crawlspace. He correctly identified where the pipe was located that needed to be fixed, resolved the issue with timeliness, and even made the area he worked on "like new". WOW! The price was very reasonable! And we are lifetime customers for sure! Thank you Compass Plumbing and Thank you Jimmy for a job beyond well done! The service you provided is WORLD CLASS and your work is Excellent!!! read more

We recently had a leak between our house water supply and the main that goes to the water company. Unfortunately, it was on our side so we had to fix it. It also didn't help that if we shut off the main water shut off valve to the house, we could still hear the leak. We called Compass, they scheduled us that week, gave us a quote and fixed it. The work was neat, fast, and efficient. They stuck to the quote so we knew what to expect. It was a fair price for very good work. Chuck was courteous, fair, and helpful. I would recommend these guys to anyone. read more

This is the first time I have needed plumbing services at our house and I am more than thrilled with the level of service Compass Plumbing provided. An overflow drain was pouring water outside of the foundation under our deck and their man Gordon knew exactly what to do. He was very personable, respectful, and easy to work as was everyone I talked to at the office when setting up the appointment. Great communication, great work, and very reasonable costs. I highly recommend Compass and will tell everyone I know! Mark B Puyallup, WA read more

David did an awesome job! Our window was 3-5 pm he got there at 1:00 and from there it was all smooth sailing! No sales job just straight forward what the job was and how he was going to do it and the best part was it was all very reasonably priced! He even went the extra mile at the end with cleaning up some of the mess that he didn't even make! I will definitely use Compass again and recommend them to anyone that needs a plumber but is scared of getting hosed! These guys will take care of you! Thanks David!!' read more

I'm a manager at the Northwest Motor Inn, and would would recommend Jimmy for any plumbing problems you may have. He showed up on time, was professional. He was not stuffy or rude at anytime while waiting for the pipes to drain from the building. We had called Compass because of a large leak in the pipe in the crawlspace. Jimmy was able to fix it within a few (3-4) hours and at a good rate. Whereas a different company had given a rather large quote and est. of 6 hrs or longer from. read more