My overall experience with this company has not been very good. The phone calls are always being missed. I sit and wait for hours. No one calls me each month. And then when I wanna get my medication's, it seems that that's all a mess as well I went without medication's for over 2 1/2 weeks and went through really severe withdrawals, which didn't help me at all especially being that I'm having panic attacks and going through a lot of anxiety since the death of my mom and my dog this past year. I don't give about a review this time because I had a better experience over the phone with Dominique Alseir than I have had in the past. She is a wonderful lady and it's probably not her fault that a lot of these things fall through the cracks but I will say that She did try harder this time to help me out. And I also received my medication's for the first time the very next day, which was very nice because I was having a lot of anxiety thinking that I wasn't going to receive them again. So I just hope that things keep going this way. Unfortunately I was never offered a survey went ahead the bad service these past several months so I don't wanna give a one which is what I would have given up because this visit was better. I'm going to give it a three for now, but I may revisit it if things go downhill again moving forward. read more

I left my drivers license in the kiosk by mistake last Thursday. Today is Monday. I was unable to reach the office at all. The receptionist-never contacted me to say shehad it. I had to get a rep from the other office to call the Boynton office to ask if it was left there. She did call me back to say it was there. I ordered a new one for $25 because I felt that she at least would have the common sense to tell me she had it. Also, you think you have an appt with the psychiatrist for the initial evaluation, and the nurse practitioner did the intake. Do not go there. read more

I have been a patient for over 3 years and have never in my life experienced such horrible , uncaring people . this is mental health and they could care less about patients . The doctor in 3 years spoke to me no more than 5 minutes because she's not a therapist. never listened to what i wanted for my own health. I finally got I. Touch with the manager Ana, and she gave me a ridiculous excuse and when I followed up, she has never gotten back to me. The staff NEVER answered phones and wait time was at least an hour every time I called. The ABSOLUTE WORST PLACE!!!!!! read more

Terrible service and complete lack of organization! My experience with Compass Health has been incredibly frustrating due to their complete lack of organization. For my first visit, I arrived to find the office literally closed. They had scheduled me for the wrong day internally, despite the fact that my appointment was booked verbally over the phone and confirmed via text for the correct day. When I returned for my actual appointment, I was left waiting for an hour. When I finally said something, the front desk lady gave me nothing but attitude. I was so close to demanding a refund and taking my prescription elsewhere just to avoid giving this practice my money. On top of their terrible service, they make it unnecessarily difficult to access care--effectively putting your health behind a paywall--yet they have no problem charging a $50 cancellation fee when it's convenient for them. It is clear this practice cares far more about their bottom line than their patients. read more

I waa looked yesterday with Panny. I was stood up. I will not recommend this place. I didn't have an appointment with Monica diaz Diaz she was 45 minutes late. I told her unprofessional to ignore a client appointment on time. I suggested she have someone to call. This doctor is very nice. Other than that I would Not recommend compass health. read more

Poor to inept communication, appointments change and juggle, with out on hand multiple contact to verify. Haven't seen a doctor yet, let's see read more

I has been for one month trying to comunicate with Compass. No answer, just asking to leave a voice mail that they never return. I was a patient with them, I have an excellent health insurance and I gave them my credit card for any possible copays. Now I am receiving a bill for 600 dollars. The worst thing is that they pestering me to get appoinments with the. Horrible customer service! read more

Never called for a scheduled appointment Many calls no call Back never answer phone Horrible read more

worst place to ever exist. it should be shut down. no one answers the phone. takes days to get a hold of someone. all i needed was a refill & was left without medication for days because no one answers. so unprofessional read more

The complaints and bad rating go back over 5 years. How are they even still allowed to be in. It is medical neglect. Stein should have his license revoked from all I read how is he still allowed to practice? They don't answer the phone. They don't care about the patient at all they should be held responsible and be put out of business. Clearly, they really don't care because they've gotten bad reviews for the past five years. Do not let me repeat. Do not see anyone in Compass healthcare. You will never get your medicine. staff member everyone not to go to this company read more

Compass Health Systems - Psychiatrists Near Me - Boynton Beach, Florida

that place give me a terrible service dont call me went i have my Two appoitment That make me feel so bad read more

Very irresponsible. Had a new patient appt cancelled. Said someone would call the day before to verify info. They didn't call. Day of virtual appt, dr never called. I call them to find out why and they spelled my name wrong and couldn't verify info but never called to tell me. Then I tried again and the same thing happened only this time they said they had my birthday wrong and couldn't verify, bur never called to tell me again. So I said I will go somewhere else. Now I get a call once a week to confirm appta they are making without my knowledge. When I called to tell them not to call anymore I'm not a patient they hung up on me.Ridiculous , unprofessional and thus from a mental health provider. Thank you so much for giving me panic attacks and effecting my ptsd with your ignorance. DO NOT USE THIS GROUP! read more

This place is dangerous and doesn't care as long as they get paid. Check your insurance and make sure they aren't scamming. They will not give you a CORPORATE #. NO ADDRESS to complain to upper management. They keep complaints I'm house read more

Compass Health Systems - Psychiatrists Near Me - Boynton Beach, Florida

Horrible patient care, the worst doctors and horrible call center. Dr. Stein is careless and unprofessional, they call you

I used to come here years ago and the customer service was horrible. I even was talking to one of my friends that was also a patient here and she said the front desk treated her so bad she ended up switching providers that same day. If you need to get them on the phone, good luck with that because they're hard to reach. Besides that, I felt like it was all very transactional and they didn't mind starting 30 minutes later than your scheduled appointment. If you need any therapy, please go somewhere else because you'll be disappointed very quickly here. read more

My family member contacted their insurance to make an appointment with a physician ( not a nurse practitioner) in person. A list of available in person availability psychiatrist were given to her. She was given Compass Health as an option. She called and spoke to Asia; was given an appointment for a August 28, 2024 . She received multiple text messages to confirm and remind. Then was cancelled the day prior due to my family member " being scheduled for an in person visit but they only offer Zoom on Wednesday. "My family member called them and they rescheduled for Wednesday September 4, 2024; she again verified that it be in person and it was verified that it would be. Knowing that my family member is in desperate need of this appointment I called to ask why the initial appointment was even made, knowing that the request for in person visit was imperative. They stated that the "NURSE PRACTITIONER was not in that day." Nurse practitioner? After getting my family member on the phone to verify I was allowed to speak to someone about her APPOINTMENT; I asked why was an appointment made for a day that would not allow for in person visit AND with a nurse practitioner when it was very clear on initial call that an IN PERSON visit WITH a DOCTOR was requested. The answer was " I'm not sure". The appointment that was made for September 4, 2024 was made with a nurse practitioner and not a doctor...I was told on that call that "the doctor only sees in person patients on Thursdays". So I asked why was the second appointment made, again..with no doctor? Answer was " I'm not sure". I reiterated the very first request of 1. In person and 2. with a doctor, NOT a nurse practitioner. Appointment made for September 5, 2024 at 2pm. Multiple text messages were again sent out as a reminder of the time and date. Today is September 4, 2024 and my family member received a call just before 5pm from a Casey stating on voicemail that Dr. Stein would not be in this week and they had to reschedule for next Thursday. (Today is Wednesday...why the call less than 24hrs prior) I am now on hold with Compass health for 20 minutes ( I called at 4:55pm; google states they close at 5;30pm)..I have yet to speak to any human being. This family member is in great need of this appointment that should have been conducted a week ago, and now needs to wait another week ( thats two weeks). How are we guaranteed this game of make an appointment and cancel is not going to play out again next week? Many doctor offices have a cancellation policy, why is the reverse respectfully not provided to the patient? Both patient and myself have to schedule ahead to make the time for this visit; what do others do if they have to take the time off of work? Overall, this is ABSOLUTELY unacceptable and unprofessional. I expect this service at a run down five and dime, not a professional medical practice. I now see the single star reviews...going way back to three years ago...until today. Obviously management has taken absolutely no steps to improve. read more

this place is trash. they don't give a crap about you or your needs. I had to go on and off a medicine every other month because of their incompetence for getting prior authorization through my insurance. please trust all these reviews. they will not help you. they will only make your life hell! STAY AWAY read more

This place is terrible. Every single month I end up in tears just trying to connect to the doctor for my appointment. Getting ahold of them is harder than getting ahold of the IRS. I'm pregnant and have called every single day this week to confirm my urgent appointment. They called me 40 minutes early when I was at work. And I called them back 10 times with no answer. This place is terrible. The hassle to get ahold of a doctor will honestly make your mental health worse. Stay away from this place!!!!! read more

Compass Health Systems The policy for the pre screening the day before the appointment (by phone) is cruel. They do not make appointments for the day before. I do not know when they will call. I work so I cannot always answer the phone. If you do not do the pre-screening, they either cancel your next day appointment or call you late. I take off from work for these appointments. This is for psych medicine refills. If I do not get the phone call I do not get my meds! Appointment availability is scarce. I schedule months ahead of time. Appointments are done by phone (telehealth). They never give time if you have a concern. Conversations last about three minutes. They are greedy and do not really help. Dr Daniel Stein Lifshitz is the worst. Arrogant. Uncaring. Does not listen. read more

My son has not been there in 4 years. Yet, every so often I get an email asking to pay a bill. This is the worse organization. Do they think I am brainless and will make a mistake and click their portal and pay a bill??? They don't answer the phone. If you have a phone appointment, most times they don't call, they are late and don't send you a notification they are running behind and they don't answer the phone. This organization is the worse out there. You can call every day at any time and they don't answer. I would not recommend this organization to anyone. Just look at the reviews - just awful ! read more

Genuinely the worst experience I've had with a psychiatrist. No communication on what medications/SSRIs are and how they should be taken. A NP for Dr. Stein continually switched my medication, did not help with the ADHD-evaluation process, and refused to provide documentation for a mental health emergency, etc. Do not go to this practice. read more

This medical group is horrible. I had my first and last appointment on 3/14; Rebecca Brewer said she was ordering bloodwork on 3/14 and to fast to get my blood drawn on 3/15. We had a tornado in Florissant on 3/14, but I still fasted to go to the Quest office in Florissant to find out they had no power and suggested I go to Mercy, 25 minutes away. Once I was in the back at Quest, I was informed there was no order. I emailed them on 3/15 to see why my order was not submitted--no response within 72 business hours from 3/15. I decided to call and left a voicemail, thinking I would get a response from the St. Peter's location the same day or within 72 business hours, but no. I tried a different method to contact someone in the office, and they tried, too, and could not get someone to pick up the phone. The last time I called, I asked about the order and was told the order was sent on 3/14. I fasted all day during work to get my bloodwork done, but still, no order was found. I just gave up deciding to stay with my original PCP, 45 minutes away from the house. It is unacceptable to be a medical practice and unable to get anyone in the office to call you back or respond to emails within a reasonable time. The office finally decided to respond to my email on 4/4, so I was not a happy new patient. I just told them to send me my final bill and never to contact me again. I would NOT recommend this medical group to anyone who's concerned about the mundane issue because you or your health is not a priority. Epic fail Compass Health Inc! read more

Stay far away from this very incompetent clinic. The doctors call you when they want. They are always days and weeks late to call in your meds if they are not getting high with each other. There is absolutely no management and they dont even have a number to complain to. They always have some bullshit excuse. Dont go there . i have to call every month to remind them of my refills and i always go through a prescreen appointment which is never reported only causing me to call them back several many more times and there excuse is always, ( oh, the doctor called you and you never answered ). Its a very big hassle to deal with these clowns. Stay far away from this place F bono read more

Horrible care and lack of effective communication. This place is worse than the worst skilled nursing facility.

i have put a complaint about your company with humana medicad and i will reach out to the state board medicaid in florida and the reason is that your customer service is very bad when your operators answers the phone to their clients the hang up on them i was assigned to a doctor daniel lifshitz he never exptited my pills that cvs send him an authorization for 2 months he lied to humana about how many times i spoke to him on the phone i did call them and told them thst he lied about my bill he hung up the phone on me your company is very poor when it comes to helping people with their needs you lie about what you display on your recording when you wait for the operator to answer the phone you are truely a very bad company and you do not care about the patients in my opinion i am going to do my best to report you to the state board medicaid division in the state of florida i had to wait 2 months to get my pills when my doctor told me he was going to take care of my situation i called your operator and i told her that i do not want you to be my provider anymore and i did the same thing with humana medicad the operator hang the phone on me your customer service is very bad and like i said the doctor did not provide humana medicad with the right bill he lied read more

RUN AWAY FROM THIS PLACE!! Just like all the other reviews stated the dont care. The only reason I am dealing with them is because all of the doctors in my area that I've found are not taking new patients right now. They (not me) missed 2 of my appointments. Because of covid everything is done over video and 3 weeks ago and today they have not answering the phone for a full hour and have not reached out to me! My appointment was for 10am and they assured me I would be told how the video appointment works prior to my appointment. Please go far away from this place it will only lead to more anxiety for you. I truly hope this place gets shut down read more

DO NOT GO here!!! I could list all the bad things that happened recently but I dont feel like writing a book. After 2 months of their nonsense I am finding another psych office. No one could be worse than Compass!! read more

Patients are simply a number and copay to both the doctors and administrators. Multiple times I as the patient have had to beg for them to fill medication scripts after I was told it would be taken care of. When speaking to the provider the blame administration and administration blames the provider, neither seeming to care about the patient. Avoid at all costs! read more

If I could give a negative score I would!!! This is the absolute worst service ever and they will jeopardize your health! Find another doctor, you'll be happy you did. Now going on 5 days getting a prescription refilled and still don't have my medicine The MedExpress service they use is the worst I had told them to use my Walgreens and they still sent my refill to MedExpress They tell me every day they will transfer it to Walgreens and someone will call me back with the status and they don't do either!!! read more

Compass Health is the worst provider I have ever seen. It is nearly impossible to get anyone on the phone if you need to contact them. They also do not respond to messages left and unfortunately leaving a message is the only option when you call. They do not respond if you put a request in the patient portal. I called several times after our insurance changed to inquire as to why I was being charged a different amount from what was shown on my EOB from my insurance. They cancelled by appointment without telling me that it would be cancelled because I would not put a card on file during the pre-screen for my appointment. Prior to that I had them charging my card and ended up having a credit with them for close to $300. It took several calls to get that issue sorted out. Over all dealing with Compass is a nightmare avoid them if you value customer service at a basic level. read more

The doctors are pretty good but I have never seen a business more poorly run. One time I had an appointment for 3 straight days but got no call. I spoke to a student on the phone who told me that maybe I should just go to the hospital to get my meds. Sometimes getting my necessary medication is a struggle. I've had them forget or maybe miss calling it in. read more

I enter this office and have a feeling I am at the dmv, not a doctor office: same kind of lined up plastic chairs; same tired look on people's faces from waiting too long. The front office staff not only does not look professional, but treats you like dirt. I approached the desk apologizing for being late, and asked if my family member's appointment was still on, and this shabby looking receptionist answers, without even saying hello and greeting me: "Have a seat". Are you f""""#%% kidding me ?? They charge your Insurance top dollars, and you feel like you are just a piece of dirt?? Do not go to this place . If you need professional assistance,and compassion are nowhere to be found here. read more

No words to describe the lack of due care and due diligence this practice gives. I still am trying to figure out how they are in business.

Terrible customer service impossible to speak with anyone. Multiple times they never call and they say they do. Put you on hold for over 30min just to make an appointment read more

IF I Could give less stars I would . The office staff is the worst I have ever had to deal with. They have tried multiple times to overcharge us . They keep you waiting a minimum of one to hours for an appointment you scheduled . This isn't an isolated incident . It occurred every single visit my daughter had for over a year. There were different therapists or "students " every other month. I had to demand a psychiatrist actually see her they were also overprescribing the dose on her medications after a month of telling them she felt worse. She end up with tachycardia and we then left them avoid them if you can read more

I have a patient at this particular clinic for three years and have never experienced any of the problems others who have commented. I find the staff friendly and very competent and helpful. read more

First visit i waited 2 3/4 hours to see RN. Initiation completed through interns to start me as a patient. RN prescribed meds after minimal conversation Talk nonexistent as the rush rush attitude I recently had undergone open heart surgery I believed medication would improve my quality of life. This place is a pill mill ( psych meds only) if you can get to a place where people care and listen Your worth better than these guys read more

My review has nothing to do with the doctors but the process of getting an appointment and getting someone to call you back. Unfortunately we've been trying to see a doctor for 3 months now!! If I could give a zero I would. The level of incompetence is astounding. When dealing with an adolescents mental health you would think they'd be more attentive. I can't tell you how many times they've told me they are just needing to verify insurance. This is after we already had a virtual appointment and no one showed up. The mental health dept with our insurance company has not received one phone call from Compass to verify insurance. This is a BS excuse to begin with because our insurance company MADE THE APPOINTMENT! How could they still need to verify insurance? I've spoken to the same woman many times and she always says oh no one has called you? Ridiculous read more

This place is a joke! Don't go! If I could give 0 *'s I would. It's a factory! Their office staff is totally screwed up. You wait for more than an hour just to talk to them. Be prepared to hold forever. If you are feeling bad, if you use them you will feel worse waiting on hold forever! The practitioners are never on time either. Very late always! What a joke. They should be reported! read more

Awful experience all around. Here are the facts: the wait time to see the Dr. is 1-2 hrs. On my 1st appt I waited 2 hrs and I was seen by a PA, not the Dr. whom I made the appointment with. Multiple patients are booked for the same time slot and the Dr. usually arrives late, that explains the incredible wait times. The front desk staff is incredibly rude. Also, it is very difficult to reach the office by phone, wait time on the phone ~15 minutes. Pills are prescribed after 30 seconds of conversation, there is absolutely no regard for the patient's issues or concerns. Run away from this one. read more