I came here just to ask a simple question about insurance. The front desk lady seemed unhappy to…read morehelp. She started talking to her coworker in their own language about how I was bothering her work and how annoying I was. She was pretty shocked and embarassed when I replied to her in Mandarin and understood everything she said. She apologize, but it shouldn't have happened in the first place. It made me feel disrespected.

​"This facility appears to be poorly managed and lacks basic operational efficiency. I found the…read morestaff to be unprofessional and the service consistently slow. The level of disorganization is concerning, making it the most disappointing clinical laboratory experience I have encountered."

Walls and floor dirty people keep putting their feet on. They don't communicate how the process…read moreworks to get a number first then sit down then wait to be called by number the. Paper work then wait agin to be called restroom needs fixing especially if you need to go in for urine test they don't give you wipes to help clean area for urine test. The tubes and machines are visible at patients reach . Kids reach . They make enough money for an upgrade and better table chairs for blood draws.

Came into this lab for a blood draw after an appointment with my PCP last Monday in the late…read moremorning. It was my first time coming to this lab and I was not sure what to expect. The lab office is located right next to the Allied Pacific Wellness Center, but I had a hard time finding the place. Walked into a building with the address listed on the back of the lab sheet only to find that it was not there. After walking around and almost giving up to go to the location in Diamond Bar I finally found it. As I enter, there was no one at the front desk so I peeked in and a lady rudely asks me to take out my ID and insurance card, then yells at me to put signatures and initial. No hello, smile or any greeting at all. It felt like she hated her job a lot. Before proceeding to draw my blood she put on gloves, but no where in between did I see her wash or sanitize her hands before or even after getting the materials. My skin isn't that thick, so the veins are pretty visible from under my skin. I watched as she looked for a vein to poke the needle in and she seemed somewhat nervous. I noticed she tied the rubber band towards the lower part of my arm by the elbow. Initially, there was no pain or numbness at all. The bruising wasn't too bad as well, other than the site of where the needle was. After the blood draw she gave me a cup and told me to leave it on the counter in a basket somewhere. As I walked out she told me to drop it in the basket and hurriedly pushed me out so that she could lock the door right away without putting any signage. There were a few people who tried to come in after, but I don't think they ended up being able to go inside. My arm has been feeling numb and in pain every time I try to use my left arm to pick something up or if I touch it by accident. It has been over a week now and this has never happened to me out of all the times I have gotten a blood draw. My arm seems to be bruising up more and more as the days pass and I'm not sure if I should be worrying. This has been such a bad experience and I do not think I will ever return. The lady drawing my blood was so rude and did such a terrible job, leaving my arm all bruised up and numb. Not only that, but if she isn't washing or sanitizing her hands before and after drawing blood that is a major red flag. I would recommend staying away from this lab at all costs! The workers at the other labs are always friendly and nice at the other labs I go to and I wish I stuck with that instead of venturing out to try a lab I have not been to before. Well, at least now I know, never again.

There is only one staff doing all the blood draw, paperwork, everything. Staff is Chinese with very…read morelimited English. The wait was an hour just for blood draw, eitha. Total of maybe only 4-5 people ahead of me. There is a sign in sheet, but it's completely useless as the staff never calls name from that list order. Instead you have to remember who was before and after you and keep an eye out when it's "your turn". Compared to Quest this lab felt like it has technology 20 years behind it.

So absolutely DISGUSTING…read more Where do I start? Maybe its the moutain pile high of cups of people's urine right on the counter where you check in. and none of the urine cups has any bags over them, just cups stacked on top of each other, and no one knows if they are labeled correctly with hand written labels, or if it contains someone else's urine. I came to get a blood and urine test and it was the worst experience EVER. I stood in line for a good 20min waiting. There was only 1 person working, she was checking people in, entering the paperwork AND taking blood at the same counter. The whole place was rather disgusting. No sanitization of any kind. The urine sample collection was a joke. They have a bathroom for urine sample collection but they won't let any of the patient use it. So they directed everyone to the public bathroom across the hall. Which means that I can give the cup to anyone and collect someone else's urine and no one would know. There's no legal collection protocol in place. There's no bag to put your cup in. The whole place is disgusting, urine, blood is not sanitized at all. Avoid if you don't want to get a disease from someone else. HORRIBLE!

First time ever going to a blood draw poked twice. I did…read morewarn the nurse my vein is thin and tricky seems she didn't take note to me. This is the result I get. First poke on the left arm the nurse was not successful she poke my either tendon or muscle because there was no blood coming out. Second poke you can see my big bruise arm, she use the fine needle but she was not careful so one point the needle was 90 degrees which it cause the bruise. Sadly this is the closest lab my insurance would take and other than that make appointment beat the waiting in line. The wait room is filled with patients it's crazy. Also if your vein is like my thin and it moves. Tell the nurse using fine needles.

checked in without an appointment, fully understanding there would be a wait. The system clearly…read morestated an estimated wait time of 30-60 minutes. Unfortunately, I ended up waiting nearly two hours with no clear communication or accountability. During this time, I watched multiple patients--also without appointments--be seen and leave while I remained in the waiting room. Every person who was there when I arrived had already been seen and cleared out. Concerned that I may have been missed, I approached the front desk and was told they were "short staffed" and that patients had been waiting since 7 a.m. Respectfully, that explanation did not align with what was happening in real time. After almost two hours, I asked again for an ETA, explaining that I had been fasting and urgently needed to use the restroom. Sarah, the staff member I spoke with, said she could not provide an ETA and showed zero empathy or professionalism in her response. This is a healthcare setting. Delays can happen -- but poor communication, lack of compassion, and dismissive behavior should not. Sarah's demeanor and handling of the situation were unprofessional and unacceptable. The lack of empathy shown was honestly appalling. I will not be returning and would not recommend this location based on this experience.

I was only here for about twenty minutes for blood work. At my PCP, they told me to make an…read moreappointment, but I just came in as a walk in. This location opens at 7:30am and I arrived at 8:00am. The security guard outside was so helpful and gave me directions. When I arrived, I grabbed a number and took a seat. The lady at the front was not nice at all, but she's efficient so I'll give her that. The lady who drew my blood was much nicer but she had to dig the needle around a bit. Luckily, I'm not afraid of needles. Overall, it was fine but I prefer quest diagnostics.

I took my Dad to this Lab for blood work and it was fast and no waiting. He was admitted right…read moreaway and the nurse took care of him right away. Place is clean and quiet. Will come back to this lab again because it's convenient and nearby.

First! Great place to get your blood work done. The nurse that works here is excellent! You barely…read morefeel the pain of the needle haha and I hate needles. Very fast although there sometime is a huge line. I think they have 2 nurses here but often times I only see one so it takes awhile at times.... Especially since this place is located near hospitals.

If I select ZERO star, I would! The lab tech, Gloria Lee is a rude, obnoxious, unprofessional…read moreindividual who lacks customer service skills. How do you stick a needle and then fish for veins?! Are you fucking kidding me? Then you say you are sorry and don't be nervous? After I complained loudly about her wrong doing, she proceeded to speak Taiwanese and thought I don't understand. Guess what? I do!!! Yes, I'm angry! Moron Gloria.

Dr. Chang and the staff at Star Health Medical are highly professional and caring. As an undergrad,…read moreI had the opportunity to shadow Dr. Chang over the summer and witnessed his commitment toward his patients and his students. He is exceptionally knowledgeable, dissecting questions at different angles for his students/residents. He is also highly compassionate toward his patients. Whenever patients hesitate to take an annual scan out of fear, he would always encourage them to overcome their fear and inform them of the significance of regular screening. After my shadowing experience at SHM, I recommended Dr. Chang to my mom. As a first-gen immigrant, my mom has always been very anxious about seeing doctors in the US. But after her visit, she said Dr. Chang was very patient and informative. He insisted that my mom do a mammogram despite having done one back in China 6 months ago. The most recent mammogram reveals that there are suspicious masses! But thankfully, we were able to bring the situation under control due to early discovery. As a pre-med student, the shadowing experience was educational and encouraging. He is a fun and approachable guy and thoroughly answered all my questions about med school and application. As a family member to his patient, we are thankful for his professionalism and compassionate communication. I highly recommend Dr. Chang!

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

Our family have been coming to this place for blood work for many years. The previous experience…read morewas okay but lately we had very horrible experience with the front desk lady. She probably really hated this job because she was so rude so impolite and when she talks to you she sounded like you are stupid or low life. This is very unpleasant. We are here to do blood work and bringing revenue to your company so you can keep your job but you act like we are begging you to do blood work for us this is insane. I ended up calling the corporate office and file a complaint which I doubt they would do anything but I'm doing what I could so that others don't have to experience the same thing that my family had to go through.

I'd give this spot 0 stars if I could. They might be great people but perhaps just horrible and…read moretheir chosen professions? Their skills, or lack thereof, definitely need to be improved. They were unable to successfully draw blood from my mother after two initial attempts. The third attempt was finally successful but after 1.5 vials, the tech stated that they needed to try the other hand again to see if it would be faster. 2 more unsuccessful attempts on the other hand and they ask my mom if she'd like to come back tomorrow, when their coworker is working instead (mind you this is after already telling her to fast for today's blood drawing). She ended up leaving and going to a different lab. Absolutely amazed that this place is still open. Someone needs to look into it.

Service is generally very quick and efficient. I normally walk in without an appointment and am in…read moreand out within 10-15 minutes. Parking is easy since it's located in a huge strip mall. The lab techs are always very professional and friendly. I've been here dozens of times it's always an easy check-in process. Getting bloodwork drawn is swift as they make it as quick and painless as possible. *Note: They will moving to a brand new location 5/18

There aren't a lot of Labcorps near me, so I usually go to one that has an availability that meets…read moremy needs. The one near my work doesn't have availability until several weeks out, but this one had a ton of availability. It's a little run down and not in the nicest plaza but I think because it's kind of hidden upstairs, it's fairly quiet here which is excellent. They had the same check in process as other Labcorps that require you to use their computer check in system. Overall, everything was the same but it's just so quiet here that I'm giving it 5 starts.

Same like others reviewing. Appointment time is irrelevant. Had a 10:15 on Tuesday. 10:45am we…read moreheard the name being called. 30 minute wait with an appointment is unacceptable.

So I didn't take my own advice and came back to this location for a blood test due to convenience…read moreand guess what. Apparently their system is down and I had to wait about 45 min past my appointment time making me late for work again . Already two bad experiences here... Coincidence? However, the gentlemen at the front desk has always been friendly and I could tell he tries his best. Also, my phlebotomist this time was extremely nice and careful. She took the time to double check all my lab work and talk me through what was done.