Went in today and opened an account. After a very poor interaction at Valley First Credit Union the…read morecustomer service reps here were a breath of fresh air. They were super friendly and I actually found myself chatting with the lady at one point even (I have social anxiety so that's rare) they were extremely professional and very helpful. I chose this bank because the week earlier I'd been in to cash a check someone had written me and the clerks helping me were genuinely nice and helpful, so after my other bank screwed me again I made sure to go back!! Keep up the excellent service oak valley!

I think on Bill Pay we should be able to have a default setting for which we pay bills out of. I…read morethink we should be able to set out checking acct as the default if we want! This has cost me now twice! I go in to checking and start paying bills and all of a sudden it changes the account to a different account! This is getting old! You don't need to call me just add it! It's easy to do!!

Just great rates, service, and understanding with skip a pay available when needed. Payment slips…read moreare always sent to send payments in.

It is starting again. MOCSE has told me that a new online system is coming. My hope is that is is…read moretruly a solid system. Today is Monday. I have stuff that needs to be done today for the week. I cannot do it on my time and while that seem silly to many, to someone who is trying to be organized and good to HER people, doing business with an institution that has become unreliable in the realm of online banking is really sad. I will not post another picture because it is the same old folderol.

I was contacted by the VP.of Finance at F&M Bank that my experience was not indicative of the…read moreservice the bank seeks to provide. So just to be sure of my original review, I did more research and discovered that regional banks like F & M actually outsource their online desktop and mobile sites to third-party vendors who do not provide tech support to the end user. This is especially frustrating because the regular bank support representatives can only read from scripts they are provided to address specific questions about online banking.

Opened the account in Oakland before moving to Modesto. Very painless, unlike other banks I've…read moredealt with in the past, that require a lot of effort to open an account. Also no scams, like with Chase and Bank of the West. Transferring the account was equally easy. In Oakland, this was the only bank that still had free checking. Been like two or three years now, and zero problems. Quite satisfied with F&M.

If I could gibe them a zero I would I borrowed minimally and used tonpay.on time.regularly they…read moreswallowed me in fees and were predatory now they're attempting to sue me for a nominal fee that is basically pennies in their pocket and is legit past the time they can come for me 4 yrs past mind you Fuck bank of.america

I experienced the worst of customer service from grown women.The level of ignorance by these women…read moreleft me to think to myself , how did they get their jobs and why are they working for a bank when they don't even know how to retrieve information that they are not sure but then again one does not need to be highly educated to convey ignorance and these women were not professional nor educated so it seems.I wonder.....did they want to provide good customer service I don't think so....not with attitudes like they had. I'd recommend firing the entire shift especially if they've been employed there ​longer than 90 days. I'm hard pressed to think that the Manager, 2 Tellers and an Agent collectively ​don't know their banks policy on cashing a check issued by their bank I'm still a young man, yet slightly mature in age compared to the young women that work at this BofA and as a former bank teller at BofA,Golden1 and Safe Credit Union I know a few things about how financial institutions

I tried to go to the bank Saturday night July 26, 2025 to go do a deposit. I am sick and tired of…read morethis happening. It could be daytime. It could be afternoon. It could be in the morning. The ATM is always and I mean always OUT OF SERVICE! I shouldn't have to go all the way across town to another BMO bank, and unfortunately, I do not have friends or relatives and my transportation is the public transportation so you see what the problem is! And when you try to go inside the branch and ask her for help, they tell you straight out "go to the ATM machine and use the ATM" this branch downtown does not want to help you. Their customer service is very bad oh and don't go to the little desk area and ask for help. They will tell you straight out "go to the tellers they can help you." I do not understand. Why do they have a Customer Service area when they are not willing to help you they are straight out rude unfriendly coldhearted unprofessional.!

I highly dislike that bank of the west merged with BMO it's been terrible! Constantly getting hung…read moreup on the phone line it just disconnects. I have a fraudulent charge all of a sudden. My card isn't working they were supposed to cancel my old card. They also canceled my new card. So I'm without money. I can't directly deposit into my account because my cards don't work. There's two people on my account we can't see who's transactions are, whose like we used to be able to with the bank of the west which I think is absolutely ridiculous that that has changed. I really wish BMO would get it together before I have to find another bank.

This is solely about two specific employees. They're both white women, both have glasses, one is…read moreblonde and the other is brunette. I think the blonde one is Debbie? Either way, they are both absolutely rude, heartless, and also low-key racist. I regret ever helping my grandmother, get an account at this branch. The blonde lady, especially is this atrocious with customer service.

We took out a HELOC with F&M, and that process was for the most part smooth. However, any…read moremanagement of the loan after that is a nightmare. The website they use is terribly outdated and requires a paper that was mailed to me in the early part of the loan creation to even get access. We do not have that paper any longer, and getting access without it has been nightmarish. We are now selling the house and sadly will probably pay a pre-payment penalty, which honestly is worth it just to be done with F&M. The people in the bank on Dale road are nice enough, though the painful process following the loan origination are enough to keep me away from F&M permanently. The three-star rating is strictly for the staff, it has been a train wreck since then.

I've been with them for only a few months now and have experienced nothing but perfect service…read more They may be a small 1 office credit union but their service outdoes the major institutions hands down.

When my email account was stolen by hackers, I called M1FCU to lock my account while I redirected…read moreall apps to a new email address. Leslie did. Then my water bill floated in for autopay. It would be easy to deny it. Instead of causing a ruckus with the City, Leslie noticed, and paid it anyway. It's this kind of personal service that keeps me doing business with them.

I have been lost in their phone tree for three and a half hours now and no hope in sight. Their…read morephone tree has hung up on my husband and I a total of five times this morning. We did get through to one person who claimed she couldn't hear us so she hung up and did not bother calling back. Their customer service is appalling. we have been customers for over thirty years and are now contemplating moving our accounts to a credit union that is more customer service friendly.

Tania was excellent at communicating with me on my options concerning my loan. Abraham was out…read moresick or something and Tania picked up the ball. She told me she would take care of everything. Keep her on the payroll. Good job Valley First!!!

The overdraft fees are horrendous. Taking advantage of people when they are at their lowest…read more Charging without any warning that your account is low & no grace period to fix your account before they slap on a $30 overdraft fee PER transaction. So even if the transaction is for $1.99, you are hit with a non refundable $30 fee. It's wrong on so many levels. Also, they are not open nor have a 24 hr call service on weekends making it hard to fix issues, leaving you high and dry until the next business day. I will be leaving this establishment soon after being with them my entire life. Not sure why I didn't leave sooner. If I could rate no stars I would.

Even more disappointed with MOCSE due to how their credit card/debit card system is managed…read more Today I went on line to purchase two VIP tickets to an upcoming concert. The MOCSE system stopped my transaction and I lost these choice seats while dealing with their verification system. If their programmers were so smart, why didn't they detect that these are about the 11th and 12th such buys we have made in the past 12 months? I ended up booking two less desirable seats due to MOCSE's low bandwidth system. But wait, there's more...Shortly after jumping through all of their hoops and calling and speaking to a staff member, i tried to purchase three tickets to a place we are visiting in Scotland in July ($84), and the system wouldn't allow it. Even their staffer helping, me clearing cache, restarting the computer, you name it nothing worked. The vendor's system indicated it was a bank not approving the sale (yes I have no balance and an good credit rating). Neither the CC or the DC would work for either the MOCSE employee or I. To be extra fair, she tried to help as best she could but to no avail. She asked me to call another person, who so far has not returned my call. (I have already spent almost an hour on the phone dealing with this.) But wait, there's more. A few years ago, their system MISSED a fraudulent charge I caught and had to bring to their attention. Hampering my transactions has caused me inconvenience several times before, this is the worst so far. It is time to reduce my banking institutions to my other two. Not worth the frustration, I only opened the account to be supportive of the CU and it was close to where we live. Simply not enough bandwidth for prime time, I recommend a NO on them.

takes 30 min to get thru the line. last time i went in, i needed to cash out a big amount and the…read moreteller shorted me $70. i didn't realize it til later in the day, after the branch had closed for the day. i called the next day and they found the overage and deposited me the $70 to my account, so that was nice. the security guard there is very rude, i overheard a customer complained to him about the long line and only two tellers being open. the security guard said it's not the tellers fault, it's the customers fault because "most of the things people are in line for, can be done on the app" and although that might be true, i looked at the of people in line, they were all old enough to be someone's grandparents. i found it annoying that the security guard tried to shame the customers in line, to be serviced AT THE PLACE THEY HAVE THERE MONEY IN. they really need to get more tellers. cant believe i have to wait 1/2 of my lunch break, just trying to get a cashiers check!

Terrible experience - my client and I had scheduled an appointment to open up a new account; we had…read morethe necessary paperwork but were informed that we still needed additional documentation including "one more copy of the court document". I indicated that only one was available (I've been opening estate accounts for over 50 years-really) and was told that I could shake my head all I wanted but they were right and we were wrong. Needless to say we took our business elsewhere. Crummy.