They have gone downhill ever since the remodeled edition. I…read morewas told by a teller that the bank wasn't there customers to use the atm instead of going in the bank. The wait time is crazy. One teller today and one in training. They both looked disgusted with there jobs. Empty desks and no hellos by name from all the other tellers that were there! I'm moving to a new bank just have to do it.

Worst managed bank ever. Line out the door. Employees hanging out in the vault. Awful experience.read more

I'm try new account bank but not friendly I'm deaf need appointment but I leave bank that any place…read morechase bank

We stopped by Chase Bank without an appointment because my son needed to open his first college…read morechecking account, and we were pleasantly surprised by how welcoming and accommodating everyone was. Crystal Gutierrez assisted us, and she was absolutely wonderful--friendly, patient, and very knowledgeable. She not only helped my son open his account but also took the time to walk him through the Chase app and explain how to use all the helpful tools. It was such a smooth, positive experience from start to finish, and we truly appreciated the extra care and attention Crystal gave us.

That new Supervisor in this branch desperately needs training on Good Manners and Right Conduct in…read moredealing with customers, most especially long time customers (over 20 years)!! He really went down as low as it gets. Zero stars from me!! Will be closing out our account in the near future!!

I love this bank! While it's not much to look at right now (it's under construction), the people…read morewho work in the 2340 Geer rd. Branch of F&M Bank are some of the nicest people you will ever meet. Not to long ago, I experienced fraud with my ATM card. I called F&M right away and was connected with Mrs. Trisha Barkman. What a gem! She helped me cancel my card, apply for a new one and worked with me to do all the thing one must do in this situation. The most important thing she did was keep me calm and she was so patient and sweet. I appreciated that so much. When I moved to CA from FL people told be me not to bank here (I was in Hilmar at the time). They said the bank was too small. I have never regretted staying with them and this is 30 years later. With people like Trisha who is the epitome of amazing customer service why would I go any where else!! So for people out there needing a great bank with great people watching out for your money and you...go to F&M Bank!!!

please read till the end…read more I visited the Golden 1 Credit Union branch approximately one hour before closing to speak with a customer service representative about a loan pre-approval. Upon arrival, I was immediately told there was no availability due to staffing limitations. I noted that there was still an hour left before closing, and the branch was not nearly as busy as described. In fact, I was the only person waiting, with just one individual ahead of me. Despite this, I was told I would need to return another time. When I explained that staffing and scheduling challenges are not the customer's responsibility and that I was willing to wait, the response I received felt dismissive, including a scoffing tone. The manager also openly cited staffing shortages as the reason for not assisting me. From a customer standpoint, internal staffing issues should not be communicated as justification for denying service during normal business hours. Instead, leadership should step in and help address customer needs, especially when demand is clearly manageable. Additionally, shortly after this interaction--around 4:15 PM--I observed an employee being sent on break. Given that the branch closes at 5:00 PM, this seemed like an unusual decision, particularly when customers were still waiting for assistance. I also want to emphasize that this does not appear to be an isolated incident. A review of publicly available feedback shows a pattern of similar customer experiences. This raises a broader concern around accountability and leadership at the branch level. Customers should be able to rely on professional service during posted hours. Leadership should be proactive, accountable, and focused on resolving issues--not deflecting them. Situations like this reflect the need for stronger oversight and a renewed commitment to customer please keep reading below. I waited 45 minutes before being assisted at Golden 1 Credit Union, but I want to sincerely thank Bernadette for the outstanding customer service she has provided me over the past 10 years. As a customer of 30 years, it's people like Bernadette, along with the rest of the staff, who keep me coming back. That said, my earlier comments still stand--leadership should take a closer look at how they communicate with customers, as there is clear room for improvement.

Pays high interest on Certificates and other deposits…read more Charges low interest rates on loans. Friendly, helpful staff. (Waits can be a little long, because it's so popular)

This credit union is a "5" out of 5!…read more caring, competent, friendly, efficient, and effective. Today, for example, the service was beyond my expectations. I had called 2 days ago and requested statements from closed accounts. today, I arrived at 4:45 pm with my family, who were warmly welcomed. before 5:00 pm, I left with 25 pages of statements, and Laura, head banker, even had a dispute form ready to be signed when I arrived!

Very quick to help me. Things happen but I'm glad to have rolling f as my bank at the end of the…read moreday. The girls always take care of me

I went in today to open to open a bank account with Wells Fargo. Greeted me, super nice and just…read moreoverall made me feel comfortable. Crystal was overall a wonderful person! She followed me through the process step by step! Explained to me everything I needed and wanted to know. Glad to have come in and open a bank! Thank you Crystal!

What a waste of time and energy. You can't do anything from the mobile app, when you call the…read morepeople are useless and just forget about you on hold. So I came into the branch, hoping to move some funds around and close out an old business account and the guy said the banker is unavailable and I should just call and hit zero repeatedly. Wow, thanks for that stellar advice. Just going to pull all my money and go bank with Varo.

Dog shi ass bank yall useless asf cant even answer the dam phone. Yall dont do shi but stand around…read moreand drink starbucks i dont see why yall sooooo busy when everytime i go in theres only like 1-2 works working in the window while theres 2 more on other windows just standing there drinking a dam starbucks like? Yall useless why work if u aint gon do shi fr

Lost over $800 overnight. I know I always wait by the atm to ensure I've always logged out. So how…read moredid I lose $840 while I wasn't even there? I found out that it was hacked. THE ATM GOT HACKED SO THEY STOLE MY MONEY. WTF. Be careful people!! Oh and they only have two tellers.

Choosing a bank or credit union is hard. You want an institution that you trust with your money…read moreand a place that you feel like your business is appreciated. We started banking with Valley First when they were located on Geer Road. There seemed to be a high turnover as there were always new tellers. I must also say that while we usually were able to get our questions answered, there were a few situations that made us strongly consider taking our business elsewhere. They have since moved to a new location with new employees who seem to be more permanent. The new location is also much larger with more parking which is a plus. The first time we entered the building, we were immediately greeted by one of the employees and asked if we needed assistance, which we did. We were promptly taken to one of the cubicles to discuss our financial business. The employee was extremely pleasant and professional. Our questions were answered and were able to leave feeling confident about the outcome. A few days later we received a follow up phone call to give us an update and let us know the situation had been taken care of. Every additional time we have returned, we have had similar experiences with great service. We are very happy that we decided to stay with Valley First Credit Union for our banking needs.

This bank has got to be absolute worst bank I have ever had the misfortune of using…read more If you're going to be so bold to remove face to face interaction with bakers, that's fine, but at the very least the new system must be as good or better then previous system. The atm here is freaking joke, I've seen McDonald self checkouts work better than this so called bank. To whichever executive moron that thought doing this would save the corporation money, how would members leaving in groups do to the yearly revenue? Because that's exactly what I'm doing. I'm moving my money to Chase. You absolute morons.

I am always to get in and out of the bank quickly. Great location, friendly staff! Happy they have…read morea ATM at this location. Staying open until 6 on Fridays is helpful as well!

I'm going to give a fair review like I always do. There are some nice people who work there. Gina…read morewas really helpful, the others I spoke to on the phone, rude!!. Their are pro's and Cons of having a small credit union. I will list the Cons. The hours of operation, closed on weekends. If you have a question you better call before 5 pm. If you go out of town and want to take out more money then allowed at a ATM, Sorry Charlie. The reason why I am writing this review is because of the way they handle ACH payments. A payment that is taken out on the same day as a deposit will result in a overdraft fee if there is no money in the account even if the deposit is the same day. For an example. Say you have direct deposit and you know the money will be in the account. If you have a transaction or multiple transactions before your direct deposit is in there, you will receive a overdraft charge, or multiple overdraft charges. Other banks like BOFA, or Wells Fargo I'm sure even chase does not do business like this. I usually only write yelp reviews when I receive great service or terrible service. The customer service lady that I spoke to the first time was so rude and not helpful is the reason why I am writing this review. If you are looking for a great refinanced car loan they have great rates but banking, I would stay away.