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    Valley First Credit Union

    2.0 (132 reviews)
    Closed 9:00 am - 1:00 pm

    Services - Valley First Credit Union

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    Personal banking

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    Me and Rocker in front of the J Street Branch.

    Great local bank making good happen in the Central Valley. I ditched my big box bank and became a member last summer and loved it so much I joined the staff at the beginning of the year! Check is out and experience the credit union difference!

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    2 months ago

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    4 years ago

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    4 years ago

    I don't recommend this bank to anyone run and bank with someone horrible customer service

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    3 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    Valley First C.

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    6 years ago

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    Valley First Credit Union Reviews in Other Languages

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    Review Highlights - Valley First Credit Union

    My business bank account was set up with Chase in 2003.

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    Valley First Credit Union - Valley First Credit Union

    Valley First Credit Union

    (50 reviews)

    Ive always bank at a credit union because they are less of a hassel as when you are trying to open…read morean account and you can use your atm at alot of atm machines without getting charged a fee. This location is different than the other ones due to the location. It has tv monitors where you can see the teller behind the screen, at the same time you are talking to them on a telephone. Thats pretty interesting. Ive never seen that before. But only reason for this is because of the location and that fact of the crime that happens in that area. Its a very small bank. But it is located by the mall which can become handy if you are ever heading to the mall and need quick cash for whatever reason instead of pulling from the atms in the mall. Its always busy and not all tellers station is open. So sometimes you have to wait a long time. Overall I really didnt have any bad experiences with this bank other than the wait time.

    I usually go here because it's closer to my house and because it's I believe the newest one so…read morethere's not a lot of people there like the others. I've gone before a couple years ago maybe two years ago my card wasn't working. I think the chip there was something wrong with it so the one that helped me, her name was MacKenzie Babbitt I felt like she was blaming me. The fact that my chip wasn't working she said she was gonna have to ask her boss if I can get a new card without them charging me which I thought was ridiculous considering the fact that the chip wasn't working was not my fault and I didn't understand why they couldn't just re-replace it anyways I don't know if she tried to scare me or what it was, but she came back saying that it was fine that they'll just give it to me for this one time anyways a couple years go by and I go about a week ago because my grandma passed away considering I was her caregiver on my income was going into Valley First and then obviously after she passed away I didn't have any more income anymore so they closed my card. Long story short I got McKenzie again again I felt blamed. I felt embarrassed. I felt like she judged me and she was so negative telling me that I would have to open up a whole new account if they even let me open it up I ended up leaving and told her I would go the next morning, but I ended up going to the Valley First downtown and I was helped by such an incredible person. I told her about my experience with McKenzie. She said she was absolutely so sorry about everything and that they should never make us feel that way because they're there to help us she helped me. She helped my mom she was so so different than MacKenzie MacKenzie should not be working in customer service maybe she needs to be trained, but I don't see how someone can be trained to be a nicer human being.

    Valley First Credit Union

    Valley First Credit Union

    (4 reviews)

    I went to Valley First on J Street 6 months ago to access my safe deposit box. After many attempts,…read morethe keys did not work. I was told that the manager was the only one who could help me and that she would call me the next day, even though it was early in the day. There was no urgency on their part and no apparent backup for this critical function. I had been through this before when a box that had been brought in did not function and needed to be drilled. Service has never seemed a priority here, but for a problem with a safe deposit box, Valley First clearly assigns no priority to customers. Of course, I did not hear back and worked around not having access. After 6 months, I called and asked to speak to the manager. She was out again and would maybe call me back in a day. When offered to leave a message for her, I suggested leaving the message for whoever she reports to in hopes that they may be able to help. Three days later and counting, no one at Valley First Credit Union found this problem important enough to give it attention...no access to a safe deposit box. This is not the right place to trust on any level.

    I had to leave a positive review for my loan Advisor KayLynn Perkins. She worked very hard on my…read morecar loan and gave me exceptional customer service! Would recommend this branch to anyone starting a loan because you will be in great hands with KayLynn. I will definitely be coming back with any new business I may have!

    Mocse Credit Union - Mocse Credit Union employees all dressed up for Graffiti Night! Photo 2 of 2.

    Mocse Credit Union

    (20 reviews)

    This institution is will not count coins; however, they have only ONE coin machine available to…read moreuse. I am now sitting across the room from someone with two large vessels of coins. I cannot stand in line because of the set up. If a banking institution is going to be non-responsive to its customers? It should not be surprised by people going elsewhere.

    Even more disappointed with MOCSE due to how their credit card/debit card system is managed…read more Today I went on line to purchase two VIP tickets to an upcoming concert. The MOCSE system stopped my transaction and I lost these choice seats while dealing with their verification system. If their programmers were so smart, why didn't they detect that these are about the 11th and 12th such buys we have made in the past 12 months? I ended up booking two less desirable seats due to MOCSE's low bandwidth system. But wait, there's more...Shortly after jumping through all of their hoops and calling and speaking to a staff member, i tried to purchase three tickets to a place we are visiting in Scotland in July ($84), and the system wouldn't allow it. Even their staffer helping, me clearing cache, restarting the computer, you name it nothing worked. The vendor's system indicated it was a bank not approving the sale (yes I have no balance and an good credit rating). Neither the CC or the DC would work for either the MOCSE employee or I. To be extra fair, she tried to help as best she could but to no avail. She asked me to call another person, who so far has not returned my call. (I have already spent almost an hour on the phone dealing with this.) But wait, there's more. A few years ago, their system MISSED a fraudulent charge I caught and had to bring to their attention. Hampering my transactions has caused me inconvenience several times before, this is the worst so far. It is time to reduce my banking institutions to my other two. Not worth the frustration, I only opened the account to be supportive of the CU and it was close to where we live. Simply not enough bandwidth for prime time, I recommend a NO on them.

    Valley First Credit Union - banks - Updated May 2026

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