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    Community Surgery Center

    5.0 (1 review)

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    9 years ago

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    Franciscan Health - Me waiting to be released after all they offered was a sprite

    Franciscan Health

    2.3(16 reviews)
    0.9 mi

    Went In for an emergency and told them I was pregnant. I had been vomiting and diarrhea for two…read moredays without keeping food or drinks down. When I went in they said it was fine I was just pregnant but I was dehydrated and just wanted at the minimum an iv but instead they offered me a sprite .i sat there and asked if I could get ultrasound as well to check on baby and they said they didn't have an ultrasound person . Like what, what kind of er is this .

    This is about their outpatient therapies…read more Pros: the therapists themselves seems to be knowledgeable and good at their jobs. This review is not about them. cons: Scheduling. My son has mild ASD. Kids with ASD need a schedule to know what is coming next. In addition, my son is starting Kindergarten soon, so for his speech and OT, we need it to be in the evening or on the weekend. On the phone with scheduling, they told me there was plenty of weekend and evening availability for speech and OT. They scheduled us for the evaluations and did them. When it came time to schedule his appointments they don't have a schedule. Suddenly, they don't have availabilities on evenings and weekends. Moreover, they don't really have a set schedule you can create. They'll just call me in the morning if they have availability. Then they want me to pull my son from school SUDDENLY and take him to a random appointment he was not aware was happening. All of that uncertainty is TERRIBLE for kids on the spectrum. It means that they'll be living their lives in anxiety over if they will be suddenly pulled from school for an appointment. They won't be able to focus on school, and they will miss out on quality education time. When I pointed this out to the schedulers (I talked to many, including supervisors), they said, "well, that's just the way we do things." I was also told that a "good mom" would pull their kid from school whenever THEY want me to. FINALLY, the speech therapist that did his assessment got him scheduled for weekly evening appointments. He has his first appointment and the therapist was so great. She even gave me activities to do with him outside of therapy. Great! The next morning, scheduling called me to tell me that therapist is leaving the practice, so they are cancelling all our scheduled appointments. They again told me I have to just wait for them to call during a random day and I will have to pull my son from school. The ugly: I am currently contemplating a civil law suit. We found an occupational therapist with weekend availability. THEY almost didn't take us because you aren't supposed to have multiple OT eval within 6 months. But they agreed to take us if I could get access to the eval Fransiscan did. It took many calls and emails and putting in a complaint with legal that they are violating Hippa by refusing to give me my son's medical data that they were holding hostage. Where does that stand now? Well, I am about to pay EXTRA to the new OT because they had to redo the assessment because Fransiscan still hasn't given me my son's data after about a month of a fight. They claimed they have the package or me to pick up at any time waiting at their front desk. I have been there 3 times to pick it up and every time I go, the front desk workers say there is nothing there for me to pick up. It is about 25-30 minute drive there and the same back home each time. Each time the front desk has no clue what I am talking about. NOW, apart from my son, I am dealing with the similar thing for me. My PT. The person that did my PT eval said I need to go once a week for 6 weeks and then they will re-evaluate. That was in March. It is now Almost august, and they have fit me in once. I have had 1 appointment. My doctor was shocked that I had only been seen once, and is in favor of me "jumping ship." That's right, the doctors in this system know that scheduling is so messed up they are recommending you use other therapy services. SO....If you want to go to a therapist that breaks hippa laws and does not give a rats butt about patient outcomes, go here. If you want services, go literally anywhere else.

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    St Francis

    Community Surgery Center - hospitals - Updated May 2026

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