The worst,most degrading, unprofessional experience I've ever had in a medical facility in my life. I say this as a former athlete, healthcare administrator/ medical facility evaluator, and world traveler....i.e. I've have a fair share of experiences in many diverse places and treatment conditions. I would NOT recommend this hospital to anyone. It is clean, new, modern and looks very nice to the eye. Additionally the ER is ran very quickly, you're seen within 30 minutes, which is usually unheard of. A few nurses were kind. But this is where the good news stops. The staff seems unfamiliar with the true workings privacy and confidentiality laws, they are haphazard not thorough or accurate in their report of what you said (one staff walks out and one walks in with a completely different inaccurate report of who you are or what you said), Upon registering myself and family where provided another patients paperwork or nearly taken to back for someone else's procedure- 3 times! Finally, the ER doctor (E. Goldenberg) comes into clinic and berates me, questioning why I'm here, commanded me to move and contort my body into positions I was unable to due to injury and physical limitations. I was greatly confused because as a physician there are many ways for him to gain the information that he needed that would have saved him from being inappropriate and engaging in malpractice- its called assessment- including either reading my chart, getting accurate info from other staff, or even simply listening to me, the patient when I communicated injuries and physical impairment. Instead he told me he will "tell me again" and that I need to do it (twist body in certain positions) and that he assumes I'm not to moving into certain assumed positions because I'm "choosing" not to. He was asking me to move my head around freely after its been established that I have instability of cervical spine/neck; severe pain; and possibly inflamed and spasmed shoulder/neck muscles limiting me ability to move my head or neck without help. It should also be noted that prior to coming here I sought a lower level of treatment- at an immediate care center and they referred me to ER for immediate treatment and further assessment and to rule out life threatening illness. This speaks to the nature of my pain and condition upon arriving to ER and receiving this shotty treatment. The physician was rude, arrogant, and never came near me to actually touch me or assess me. The next direction he gave me, he prefaced it with saying "pretend you have a gun to your head" and I'm asking you this. This was a completely and utterly baffling experience.
As a professional woman, with years of experience as a medical provider, a medical facility reviewer, administrator, and even patient---- I find it very difficult to believe that a staff at such a pristine facility with such resources would operate with such ignorance, unprofessionalism, and disregard to policy, laws, standards, or mere patient rights--- I'm led to wonder if prejudice and racism may have been playing a role in the treatment (or lack there of) that I received at this Hospital emergency room.
Save yourself embarrassment, frustration, waste of money and Do Not come here for Treatment. read more
