US Bank in general is a terrible bank that will use and abuse your money and you as a customer. I…read morehave been with them since July 2023 and every few weeks it's another major disaster. Holding my money hostage, paying my mortgage twice in one month, cancelling my deposits for no valid reason, telling me they don't know who I am so can't help me, their phone line operators hanging up on me constantly. DON'T PUT YOUR MONEY IN THEIR HANDS, YOU WON'T HAVE IT VERY LONG.

Madelyn was wonderful and a huge help even with all the chaos happening in the store.read more

Its unfortunate to see what use to such a great bank be what it is now today. the employees were…read moreexceptional until recently when we started to have problems with communication. first we were unable to have anyone return our call to have a card activated. when following the instructions and calling in for help...no one helped and no one returned my call it's been 2 months. my teen daughter got her first job, opened a checking here since this is where we have her child's savings acct. we went in person spoke to ANA and said she would have the debit card in 5-10 days. 3 weeks later we haven't received the debit card we were told it was never ordered although it was noted in the file that we went in person to request one. I was told one would be ordered asap, this matter was to be marked urgent and escalated and that I would receive a call back in a few. I never received a call. the next day my daughter is told she has to go back in person to place the order, her card was never ordered. when I called to see what was going on SONIA or SONJA (she made sure to correct me when i mispronounced her name) had the worst tone, rude and condescending. we were then told because my daughter is a teen she is not allowed a debit card. confused as to why she wouldn't be allowed a debit card to her own money I asked to speak to Ana since she at first was very helpful. I was told she wasn't available, I then asked to speak to a manager or supervisor and I was placed on hold. then Ana picked up, apologized and said "I assumed it wouldn't be an issue since your teen will be 18 this year" she then said her manager would override the request and we could have the debit card in 10 business days. we declined the offer since we now lost our trust in the bank's employees. we are closing this savings account, opened a college account at chase with a debit card issued and here in less than 5 days. my teen has access to her money and able to pay for her expenses with her Apple Pay they added to her phone on the same day. oh and I've yet to receive a call from a manager or higher up at ivfcu.

I am happy to write a very satisfied customer review for IVFCU after being a member since 1990 - 34…read moreyears! I was very pleased with the professionalism & friendly service I received from Anita Lopez in the lending department. I inquired on a low rate credit card & was immediately called the next morning. I had only inquired on it but she quickly explained how she could help in getting this rate vs the high rate cards out there & rising. She sent a message on the items she would need to be sent for review & evaluation of approval. After sending them she called me a few times for quick info needed & was very delightful to speak with. Once the process was finished; she recommended a few other things to make life simpler for us related to the bank accounts. I highly recommend Anita as she has been the first associate we have been happy to work with after many years of banking with IVFCU. This was all done by phone or messages which was a compliment to our busy schedules as we did not have to go to the branch for anything! I highly recommend seeking Anita for any of your lending needs with this CU. Thank you Anita for all your assistance and congrats on doing a fabulous job & showing care with your patrons.

Absolutely incompetent manager and lousy service. Initially, the banker Ismael, got me to open up…read morean account. He said I could withdraw money at any time. I tried reaching him via phone call, and no answer. He said I can call him at anytime. He only wanted me to open an account and he was done with with me. A few days later, I went to withdraw and was told I had to make an appointment. I was greeted by Christina. I told her I need to withdraw money, and she said I needed to make an appointment to close my account. I told her I wasn't there to close an account, and that Ismael didn't even mention that I had to make an appointment to withdraw money, and that I just had to go to the teller's window. Christina, the incompetent manager, told me that withdrawing money was "closing an account." I was confused because I didn't want to close my account. She told me all the bank associates were busy, and had me seated to wait. Twenty minute passed and I asked what the status was. She said I had to wait to close my account and she was very rude about it. One of the bankers, Stephanie, who I spoke to in a previous visit when I went to open an account, greeted us and was asking what I needed. I told her I told the manager, Christina, that I wanted to withdraw money, and that she said it's considered "closing an account". I explained that she was rude and Ismael was useless. Stephanie was apologetic and assisted us. She said closing and account and withdrawing money were different things. The incompetent and rude manager, Christina, tried to cover her mistake by making some lame excuse as to why she got confused. What's laughable is that this rude woman is a manager. Stephanie offered to assist us with further transactions and was very sincere in her apology for what I put up with. I'll probably take my money elsewhere because of the crappy service, with the exception of Stephanie who was so nice! SHE should be the manager. Maybe having someone like Stephanie run the bank will improve the poor yelp rating that this bank location has.

Yes. It's Bank of America, and I've been going here since it opened. Has the banking industry…read morechanged in the past decade(s)?...absolutely! But I am still a Bank of America fan, and I have no issues with this branch.

Had to come inside the bank because it's MATURITY Day... Gotta get the interest earned out of the…read morebank. Sadly, you have to come in for this transaction. Based on the current rates it's best do roll over into a 1 year CD but we don't like tying the money up that long so we're opting for the 5month because it's 2.5-3.5%. It's not horrible but it's not great. There was one person ahead of us and the two tellers working were assisting customers. Luckily the line moved pretty fast and we were assisted fairly quickly. Susan assisted us and she was absolutely amazing. She went over the new interest rates and in the end we opted for the one we originally selected - 5 months. We took the interest as cash in hand. This bank could truly use a facelift. It's pretty old inside and in need of a renovation. The parking is decent and there's no validation needed. We usually come to this Citibank because we're in Rialto.

Never answer horrible customer service, They forward my call…read moreeven when not busy standing in the branch calling they don't answer just stand around doing nothing

Shoutout to Fabi for making our experience simple and pleasant when we were ready to refinance our…read moreauto loan. Fabi was very nice and patient. We were greeted once we walked in and were taken care of right away!

This place needs to do better. Extremely unprofessional, immature, lots of gossiping, laziness, and…read morehostile work environment with poor customer services skills. No saving this location, just shut it down.

Received good service at both locations in fontana and corona branches…read more Had excellent assistance from bankers in getting my needs met on my account.

Wish I could give it a 0 stars. I rarely need to do in-person banking, but the times I've needed to…read moreit's always the same story; one person behind the counter, a really long line of disgruntled customers and two or three employees just standing around greeting people not doing sh*t. These people are useless and exactly why their jobs will be eliminated soon.

Hire more people!!! Every week this is ridiculous 32 people in line and 3 workers at the windowread more

This has got to be the worst bank i have ever step foot in. Including foreign ones. The customer…read moreservice is non existent. Be prepared to wait in line for some time while most employees are sitting in a room chatting. You won't be greated or treated like a paying customer. Expect nothing and you won't be disappointed.

Making a payment through ATM? Good-luck! Often times their machines can't accept a deposit at this…read morelocation. Their ATMS are always being worked on. This causes lengthy wait times for the use of their ATM machines outside and inside during business hours. This extends to frustrating lengthy wait times inside and outside where there's always a queue. Parking lot is small for such a busy bank so you always have to be careful of pedestrians and cars coming out of drive up line into the parking lot. Not to mention, this bank is located in a busy shopping center, so going here isn't a quick in and out but feels more like a chore.

WORST CHASE EVER!!!!!!!!!!!! They are always down , always having issue pulling out cash! What's…read morethe point of being a bank if I can NEVER PULL OUT CASH! You guys all suck, if I could give it zero stars I would.

Stopped by during my lunch break to knock out an errand. Mission accomplished!…read more There wasn't too much of a line. Shout out to Emily for making my experience, easy breezy cover girl! Throughout the conversation she was genuine and helpful with all of my inquiries. She let me know that I qualify to upgrade my checking account, which I didn't know. 10/10! Thank you! PROS: exceptional customer service. They have tellers that speak Spanish as well. CONS: N/A

DO NOT GO HERE IF YOU DO NOT HAVE AN APPOINTMENT!!…read more Zero stars!! I came in as a walk in because their chase customer service line said all chase banks take walk ins. They do not see people without an appointment. I waited for 30 minutes and during the time I kept being bullied by the chase banker that I needed to leave. When this whole time he's just having a conversation with his friends. I asked to speak to a supervisor and apparently they had left for the day. And the next higher up Nancy Bernal said that all her bankers are busy with their appointments. So I said their customer service line said they do walk ins and Nancy said "Yeah they don't know anything about us or how we operate" What do you mean Nancy? That's your main chase customer service phone line. Anyway don't come here. It's a waste of time.

Strolled at Victoria Garden today and stopped for coffee. Self service but very nice place to hang…read moreout for a break. The area was so spacious, there's a quiet room for studying and checking emails. The Verve coffee shop was so convenient. Loved the freshly brewed coffee we ordered. If you have capital one card coffee you get discounted price . What a deal

I have been to Victoria Gardens many times and always pass by the Capital One Cafe. I have their…read morecredit card and was fortunate to receive a couple offers for a free coffee. I decided to order their Honey Lavender Latte and my husband got a hot mocha. I scanned my QR code and we got our drinks. The inside is spacious and I think it's really interesting how you can just enjoy the ambiance of a café here, but also randomly credit card and banking stuff is available. I also love the perk of getting 50% off drinks just for having their card (score!) My drink was not bad, I know it's one of their more popular items, but it was a little too heavy on the lavender for me. I for sure will try their iced vanilla next time and use my discount perk :] Location is really great, kind of in the middle of everything and along with the banking-café vibe seating inside, there is also outside seating which is great. I only chatted with the barista, but he was really friendly and gave recommendations. Will be back again soon!