Very friendly staff and they are eager to help. They have returned calls promptly and are proactive…read moreon their customer service.

From the owner: Deposit Services, Personal Loans, Mortgage Loans, Commercial and Business Loans, Financial…read moreAdvisors, Safe Deposit Boxes, Debit Cards, Online Banking, Mobile Banking, ATMs

One of the dumbest things I found out about well Fargo Bank is they ask you your DOB, your account…read morenumber, your last 4 of your SSN , but they can't tell you when your account was open, to me my last 4 of the SSN, my DOB, my DL number and my account number is more important than telling me when I open my account number over the phone after I give you some of the most important information over the phone, that just don't make sense, well Fargo says I have to come in the bank before to get the information, one of the dumbest things I've heard from a bank and I'm very disappointed in well Fargo Bank in Waco TX about the response from them for not being able to tell me a simple question after I've given out some of my value Information, well Fargo your priorities are missed up but that's just my opinion.

Worst customer service. Employees make very minimal effort to help. One was visibly upset when i…read moreasked her to help my aunt at the handicap window instead of her regular desk making a big deal about having to sign out and then sign in at a different computer. Spent 48 minutes trying to get through on the phone. They actually picked up and hung up and then wouldn't answer. I had to call a different branch location just to get holiday operating hours. Truly lazy or uncaring empties at the location on Franklin.

I am not sure where to start. We saw the decent reviews and we like having a local bank in addition…read moreto our National bank because they tend to be friendlier. First off we go to deposit a check 2 weeks ago and their computer system was down. So we gave them the information to open the account when there system comes back up after the weekend.. Then we were told we would be able to deposit our deposit through mobile banking. Then every expense I make their system Denys it even though the one they were worried about I answered the text indicating it was a valid expense. Next a relative sent me check to assist with expenses and I endorsed the back for deposit to First National Bank of Central Texas. An hour later they left a message for my husband to pick up the check and deposit it at Wells Fargo our other bank for over 20 years. Be very careful before having a banking relationship with The First National Bank of Central Texas.

Silly me, the first thing I'm going to rave about is the fact that they have popcorn for you to…read moretake LOL. The staff is wonderful. I love that they weren't in business attire. I guess the girls that worked there are college students or something, they were wearing college school shirts. Service was fast and very friendly. THEY ALSO HAVE A RESTROOM. Thank goodness because I swear my bladder was going to pop lmao. I'm happy I got to check this place out

Our bank for over 20 years. Never any problems. We can call or stop by and all our business/banking…read moreneeds are met quickly and always with a smile.

From the owner: Personal Loans, Commercial & Real Estate Loans, Checking & Savings Accounts, Business Banking…read moreServices, Certificates of Deposit, Safe Deposit Boxes, Credit Card Processing

It's very difficult to find a bank or credit union these days that is managed based on ethics and…read moremorals, and this credit union is one of the worst I have ever encountered! The manager Michael flat out lied to my face, wasted 6 hours of my valuable time and cost me a very profitable real estate transaction! If I could give this branch zero stars I would!!

I have been a member of 1st University Credit Union over 20 years. The service is excellent,…read morepersonal, and reliable . The Credit Union offers a variety of products and services to meet the needs of members. Mobile banking is so convenient. The information on the website is up to date, keeping me informed. I appreciate 1st University Credit Union!

Came here with my sister to check on some stuff. The place is huuuuge inside! It's clean and cool…read more There were more people here than at the other bank I had visited (probably because it's busier here?) There's no free popcorn here (lol) Will be sure to come back sometime.

I love doing business at FNBCT and have been a customer around 10 years. They have treated me…read moregreat the whole time. They know my name, especially Ethan to whom I go with all my questions. He takes care of everything immediately and I so appreciate this level of service each time I go into the bank. Could not be more satisfied :) I totally recommend this bank !!!

I tend to stay busy with work and prefer it that way. Getting away and going to the bank can prove…read moreto be pretty tough during the day. It blew my mind that Ashley offered to drive out to my warehouse just so I could sign our paperwork. They already had my business before that, but now I know they will for much longer. Definitely impressed. Thanks again Ashley.

I wouldn't recommend Chase Bank in Waco Texas to anyone, terrible customer service reps, they are…read morevery disrespectful even one of the rental cop next to Baylor University, he's a young black guy that things he's a real police officer and he's just starting the job, they have a older Spanish lady who very disrespectful on the brand of Baylor University, I have overdraft privileges but they don't give me overdraft, I see why so many people complain about the customer service reps and the poor service, I definitely won't recommend Chase Bank in Waco Texas to (Anyone) I rate them a minus 0 really, and I'm definitely changing my direct deposit from the government to another business

Their debit and credit cards are not secure enough. Do not have tap pay and now dealing with debit…read morecard being compromised yet again. I've dealt with this continuous issue multiple times just this year and many times last year too. Now looking to move all accounts to a different credit union. I've mentioned multiple times of security issue. Staff do not seem concerned, but on my end it's a headache dealing with. Enough is enough. They are Losing a long term customer.

Called today to unlock my account and was told I would be given a temp passcode. Never got it.read more

Set up a new account with this bank. Great service, fast and understanding. Had the opportunity to…read morework with Teresa on this, very helpful!

There ATM is up an running again. The service is great and I had a good experience w the teller…read moretoday. The ATM doesn't have money today but it appears weather related. The teller told me the lobby is open again I believe by appointment. They really do care and I also did business with this branch in my former job. Four stars and cheers all around. The teller gave my dog a nice dog treat today as well. Great service here.

I AM JUST SO SICK OF THE ATM NEVER WORKING. IT'S BEEN ALL WEEK.!!! the staff here are very nice but…read moretheir drive-through sucks and it's very frustrating!