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    1st University Credit Union

    1.0 (1 review)
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    Services - 1st University Credit Union

    Auto loan

    Mortgage services

    Mortgage refinancing

    4 More Services

    Personal banking

    Personal loan

    Home purchase

    Student loan

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    7 months ago

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    Shelley C.

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    Austin Mortgage Associates - Pool area of clients home

    Austin Mortgage Associates

    (19 reviews)

    What a great firm to work with! James is amazing broker!. Always responsive and knowledgeable. Most…read moreof all always looking out for his clients best interest and make you feel like family!. True 10- star experience! Best regards, Jim R.

    We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so…read morewe're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

    NeighborWorks Waco

    NeighborWorks Waco

    (1 review)

    So my wife and I required to take the eHome course for a loan. We wanted to do it locally and…read morechose Neighborworks. Overall I was satisfied with the people there with one exception. On Tuesday, June 18th at 8am I called to notify the. That we had completed the course, and because we were on a timeline I needed them to get the certificate over to the lender. They told me it would be sent that day. On Wednesday, June 19th it still hadn't been sent. I called an could not get an answer at any of the extensions until I chose the President of the companies extension. When he answered he was very rude. He said, "No one is working today because it's a national holiday." I asked what holiday. He then smarted off by saying, "You must not be from Texas." I informed that I was, and what did that have to do with it. He then told me it was Juneteenth. I asked, "What does that have to do with being a native born Texan?". I told him that I was told that the certificate for the course would be sent, but it was not. I told him we needed it for the lender. He then rudely told me that I would have to wait until the following day and hung up. I have owned businesses. This is not how a true Texan, if he is one, treats people. I would have gone out of my way to fix the issue. Obviously that is not how he does business.

    From the owner: NeighborWorks Waco is a non-profit organization whose mission is to build stronger neighborhoods…read morethrough homeownership, quality rental housing and community building initiatives. Services include homebuyer education, home construction, down payment and closing cost assistance, mortgage lending, and much more! NeighborWorks Waco's products and services are tailored specifically to you - it's not "one size fits all." Once you come to NeighborWorks Waco, you are a client for life! If you're thinking about purchasing a home, you CAN do it! And NeighborWorks Waco will be there to help.

    SWBC Mortgage

    SWBC Mortgage

    (4 reviews)

    I cannot praise this company enough! My husband and I have…read morebeen working with them since February of this year - when our first home was being built. Heather is amazing! I have called her multiple times and not once has she made me feel like I was a nuisance and always (always) answered all my questions! Unfortunately, the home we were having built wasn't satisfactory (major structural issues) and when we had to make a choice on what to do next, within hours, Jimmy made sure we were taken care of (at the time Ms. Heather was out of the office). I wouldn't hesitate to work with this company again (if I ever had to), but most importantly I would recommend anyone to them! They have made this entire process smooth, especially when things got a little bumpy! Thank you, SWBC team!

    Well... All I will say is: SWBC Mortgage will look out for…read moreyou! I am a U.S.Army Veteran- and after my contract ended/discharge- 10 years later, here I am, interested in purchasing a home. I will HONESTLY say- SWBC has made this experience EXTREMELY PLEASANT!.. The entire staff works together- so I feel confident that I'm in good hands. Their communication is excellent- and they're very professional & informative.-- I'm sure I drove them all crazy with my anxious questions- due to my excitement of purchasing a home for the 1st time); And every time, they assist me with a smile. I'm not sure about other individuals- but I hate being 'out of the loop' when it's dealing with my family & myself.- And as often as SWBC have contacted me, I swear they have my email address & telephone number on speed dial. (Lol)... It's really reassuring to know that I'm in great hands! (*Plus- I was going to go with Veterans United Mortgage- but I'm glad to be working with SWBC... They offered me a slightly lower Interest Rate!-- and every penny counts) Thanks Jimmy, Rhina, Heather, Debbie, Tricia- and the rest of the SWBC family.

    1st University Credit Union - banks - Updated May 2026

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