Kristine is unlike any other loan officer I've worked with in so many ways. As a real estate…read moreagent, I get the chance to work with so many lenders. I work when my clients need me, which many times are nights and weekends. It's great to know that when I am working, so is she. This means when we find the right house we can move on it for my buyers as soon as possible! The service she provides is second to none and the reason she does is because she actually cares about her clients. Each of them is a person and a future to her not just a deal and it shows. I have recommended Kristine as my number one lender for a long time and look forward to continuing to do so.

Kristine and team were great. My wife and I moved out from California and Kristine made the whole…read moreprocess really easy. She is really responsive, helpful, and on top of it. She makes things happen, which was great as we were trying to close quickly. I am really glad we got to work with her and I highly recommend Kristine Koehn and the Koehn Group.

Silly me, the first thing I'm going to rave about is the fact that they have popcorn for you to…read moretake LOL. The staff is wonderful. I love that they weren't in business attire. I guess the girls that worked there are college students or something, they were wearing college school shirts. Service was fast and very friendly. THEY ALSO HAVE A RESTROOM. Thank goodness because I swear my bladder was going to pop lmao. I'm happy I got to check this place out

After my last review I dropped by the local office and discovered that it's not actually a…read morewithdrawal it's a $5 reserve charge each month that prevents you from withdrawing the mandatory $5 member fee; ok then state that. I also discovered while trying to change my password that there was multiple phone numbers associate with my account as well as other security risked, non-standard programming practices. The office promised to look into both my issues. We'll see.

I have been loyal to this bank for many years. My family members have all wanted to leave at 1 time…read moreor another and I talked him in to staying. In recent years I have had nothing but problems with this bank and it is becoming more increasing. I applied for a loan and was turned down however a bigger bank picked me up right away And gave me a very low interest rate. Now since I had problems with my card last year and it was lost several times I can now no longer go in and get a new card I have to wait for a new card in the mail. Everything I have is tied to my debit card. I can't go in and get another card today because I had too many cards last year even though I'm willing to pay the fee to get a new card from my own account. They are holding my money in my account hostage and it makes me mad so I would not recommend this bank ever to anyone

Chuck Jones and Chris and Nate and the team have been awesome at answering all our questions…read morethroughout our whole home buying experience. We are very glad we got linked up with them and shopped around for different rates. They were very competitive and helped us get what we needed to make our first home buying experience go smoothly. We definitely recommend them!

Good, friendly service and loan management. In 2020, when I relocated to Texas from Las Vegas, SWBC…read morebecame my preferred mortgage provider of choice. My loan officer, Jennifer Sims, walked me through the mortgage lending process and answered all my questions. Thanks SWBC

I have banked there for several years. Recently, it has been almost impossible to reach anyone for…read morehelp/service. You cannot call in and expect a live person to answer a call. I have an auto loan there also and the only way to get to speak with anyone is to go in person. I have stopped doing banking business there and will discontinue doing business totally when my auto loan is paid off. Terrible service.

Continuously moves up payoff date for loan agreements for financed vehicles if you make early…read morepayments and does not inform you they've made these changes. Getting late fees because you changed my date to an earlier date because I made several early payments is crazy work. Me and my family will not ever be giving this place any business.

Very knowledgeable about the home buying process and what to expect. Would definitively recommend…read moreto my friends and family in town. Thank y'all again!!

The drive thru in Waco on Valley Mills Dr. is very, very slow. Be prepared to wait a long time or…read morejust park and go inside. Of the pass ten times I have gone thru it, 8 ​of the 10 have taken forever. Plus, twice when I went thru I was never greeted and asked how I would like my cash back. So each time I had to then go inside and change the cash denominations given me. Extraco's drive thru used to be great; however, the past 6-7 months it has been just terrible. Could be due to new leadership over this area.

I had a recent interaction at this location with an individual by the name of Mandy. Extremely rude…read moreand disrespectful. Being that I am a fairly new customer, I hope this isn't the kind of ethics this bank or location accepts as reasonable or I will take my business elsewhere. From my understanding, she is an assistant to one of the higher ups. But they really should reconsider allowing her to interact with customers on any level!k

Denise, Julie and Perri made the mortgage process so easy. They made sure my closing went smoothly…read moreand quickly. I would recommend them to anyone and would use them again, although I hope I don't need to soon!