Kristine is unlike any other loan officer I've worked with in so many ways. As a real estate…read moreagent, I get the chance to work with so many lenders. I work when my clients need me, which many times are nights and weekends. It's great to know that when I am working, so is she. This means when we find the right house we can move on it for my buyers as soon as possible! The service she provides is second to none and the reason she does is because she actually cares about her clients. Each of them is a person and a future to her not just a deal and it shows. I have recommended Kristine as my number one lender for a long time and look forward to continuing to do so.

Kristine and team were great. My wife and I moved out from California and Kristine made the whole…read moreprocess really easy. She is really responsive, helpful, and on top of it. She makes things happen, which was great as we were trying to close quickly. I am really glad we got to work with her and I highly recommend Kristine Koehn and the Koehn Group.

Very knowledgeable about the home buying process and what to expect. Would definitively recommend…read moreto my friends and family in town. Thank y'all again!!

Silly me, the first thing I'm going to rave about is the fact that they have popcorn for you to…read moretake LOL. The staff is wonderful. I love that they weren't in business attire. I guess the girls that worked there are college students or something, they were wearing college school shirts. Service was fast and very friendly. THEY ALSO HAVE A RESTROOM. Thank goodness because I swear my bladder was going to pop lmao. I'm happy I got to check this place out

After my last review I dropped by the local office and discovered that it's not actually a…read morewithdrawal it's a $5 reserve charge each month that prevents you from withdrawing the mandatory $5 member fee; ok then state that. I also discovered while trying to change my password that there was multiple phone numbers associate with my account as well as other security risked, non-standard programming practices. The office promised to look into both my issues. We'll see.

I have been loyal to this bank for many years. My family members have all wanted to leave at 1 time…read moreor another and I talked him in to staying. In recent years I have had nothing but problems with this bank and it is becoming more increasing. I applied for a loan and was turned down however a bigger bank picked me up right away And gave me a very low interest rate. Now since I had problems with my card last year and it was lost several times I can now no longer go in and get a new card I have to wait for a new card in the mail. Everything I have is tied to my debit card. I can't go in and get another card today because I had too many cards last year even though I'm willing to pay the fee to get a new card from my own account. They are holding my money in my account hostage and it makes me mad so I would not recommend this bank ever to anyone

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

Great communication throughout the process. The Raskin Team made the transaction simple and easy…read more Fast and competitive rates and fees. Thank you Raskin Team.

Denise, Julie and Perri made the mortgage process so easy. They made sure my closing went smoothly…read moreand quickly. I would recommend them to anyone and would use them again, although I hope I don't need to soon!

The drive thru in Waco on Valley Mills Dr. is very, very slow. Be prepared to wait a long time or…read morejust park and go inside. Of the pass ten times I have gone thru it, 8 ​of the 10 have taken forever. Plus, twice when I went thru I was never greeted and asked how I would like my cash back. So each time I had to then go inside and change the cash denominations given me. Extraco's drive thru used to be great; however, the past 6-7 months it has been just terrible. Could be due to new leadership over this area.

I had a recent interaction at this location with an individual by the name of Mandy. Extremely rude…read moreand disrespectful. Being that I am a fairly new customer, I hope this isn't the kind of ethics this bank or location accepts as reasonable or I will take my business elsewhere. From my understanding, she is an assistant to one of the higher ups. But they really should reconsider allowing her to interact with customers on any level!k

I can't thank Jennifer Wolf enough for her professionalism, her efficiency and excellent…read morecommunication. In my time, I have dealt with many loan officers both professionally and privately and she certainly is a member of the Best of The Best Club! I would recommend her to anyone!

Jennifer Wolf is the best of the best. She does all my personal loans and is not only an excellent…read morelender but she thinks outside of the box. She's made many of my clients dreams a reality.

I cannot praise this company enough! My husband and I have…read morebeen working with them since February of this year - when our first home was being built. Heather is amazing! I have called her multiple times and not once has she made me feel like I was a nuisance and always (always) answered all my questions! Unfortunately, the home we were having built wasn't satisfactory (major structural issues) and when we had to make a choice on what to do next, within hours, Jimmy made sure we were taken care of (at the time Ms. Heather was out of the office). I wouldn't hesitate to work with this company again (if I ever had to), but most importantly I would recommend anyone to them! They have made this entire process smooth, especially when things got a little bumpy! Thank you, SWBC team!

Well... All I will say is: SWBC Mortgage will look out for…read moreyou! I am a U.S.Army Veteran- and after my contract ended/discharge- 10 years later, here I am, interested in purchasing a home. I will HONESTLY say- SWBC has made this experience EXTREMELY PLEASANT!.. The entire staff works together- so I feel confident that I'm in good hands. Their communication is excellent- and they're very professional & informative.-- I'm sure I drove them all crazy with my anxious questions- due to my excitement of purchasing a home for the 1st time); And every time, they assist me with a smile. I'm not sure about other individuals- but I hate being 'out of the loop' when it's dealing with my family & myself.- And as often as SWBC have contacted me, I swear they have my email address & telephone number on speed dial. (Lol)... It's really reassuring to know that I'm in great hands! (*Plus- I was going to go with Veterans United Mortgage- but I'm glad to be working with SWBC... They offered me a slightly lower Interest Rate!-- and every penny counts) Thanks Jimmy, Rhina, Heather, Debbie, Tricia- and the rest of the SWBC family.