When I moved from Houston to Waco I was at first reluctant to switch agents. However an agent here…read morefound out I was overpaying on my auto insurance because an accident that was another persons fault was attributed to me. It was a computer error but she took care of it and it lowered my monthly premium significantly. I like the service as well as have faith that they they have my back. The company helped me out with a claim and I just feel comfortable an know that they would pay out a claim on my renters policy if I needed one. The team at this agency is friendly and I am glad my dad recommended them.

So we were rear-ended & somehow the insurance is blaming us. The road conditions were absolutely…read moreterrible, there's major Interstate and Frontage road construction & closures. We were hot at the read passenger corner. If he had t hit us he would've hit the person in front of us. I don't like that they're saying we're at fault. But whatever. They've lowballed me on the repair estimate, even though I initially took it to their preferred provider for repairs. Yet they still wanted me to go take it back to have an adjuster look at the car. So I just used the app & got the estimate generated & dropped it off st MY preferred provider this time. I have a rental, but State Farm has not made this easy whatsoever. No one has called us back yet about part of our claim. They will pay up to $X amount for a rental car while mine's being repaired. I got the cheapest car since I don't know how long I'll need it and I want to be able to have the rental in case it takes longer than expected for my auto repairs. State Farm is paying for this rental, yet I still had to come up with a deposit, that, since I didn't have a credit card (not to be confused with a bank debit/check card), so I had to give them a cash deposit that they said could take 8 weeks to arrive - AFTER I return the rental. That's going to be about three months that I don't have the money to pay other bills! The car I got is a white VW 2019 Golf. It's a good little car, though. The agent was very polite and pleasant, but the policy of making the insured person come up with the deposit is frustrating. Not sure who to be unhappy with: Hertz or State Farm. But all the rental companies seem to require something like that but I think that they return it faster, like when you return the car. All because I don't have a card with a credit line. I will update this after everything has been completed.

Jordan has been amazing!! Ever since I first called them they have answered all my questions and…read morehave saved me a lot of money. Great customer service is rare now, but I guarantee they will provide you the best customer service you can ask for.

Star of Texas continues to help those who need it. Whenever you're in a bind or just need a little…read moreextra until next payday, Star of Texas is where you need to go. Their friendly agents Alondria and Elizabeth make you feel like family are eager to help! I definitely recommend this place.

This is what a bank should be!! After been turned down for a used vehicle loan for $10,000 with a…read morecredit score of 803 at Extraco Bank in Woodway, where I had my commercial checking account for my business, I turned to the other bank where I keep my personal checking account which is Pointwest Bank. I haven't been a customer for very long, actually I had been a customer at Extraco for longer, and I have never borrowed money from this bank before, but I went to the branch Manager/Vice President who is Terri Lankford and she is so super nice and helpful. She explained that the value of the truck that I was wanting to purchase DID in fact appraise enough to borrow against, although that is exactly the reason that Extraco Bank turned me down. The loan paperwork was super fast and easy, and I had a same day decision to where it took Extraco 3 days to decline my loan. This to me was like old school banking where loaning money to customers is what there job is and it doesn't have to be difficult. There was no loan committee, no underwriting, etc. Just the branch manager caring enough about the needs of her customer. I'm sold on the service, and I hope that this review helps others make a decision on where to bank.

Small bank big on fees. There are many more banks on Hewitt drive that are much more customer…read morefriendly. If you need the services of a bank I would suggest you drive on past this one.

Denise, Julie and Perri made the mortgage process so easy. They made sure my closing went smoothly…read moreand quickly. I would recommend them to anyone and would use them again, although I hope I don't need to soon!

Cathy is the most knowledgeable agent I have ever met. I have been in the insurance business for 24…read moreyears and no one compares to her!! Cathy always does what is best for the client no matter what. She is an insurance expert 100% and an impeccable human being. I highly recommend her and her staff!! They are the Best of the Best!!