I had a horrible tele health appointment back in June with a male doctor who dismissed my issues as…read morea stomach virus. I tried to tell him that recently there was something going around the office but I had problems longer than that. I felt very rushed and as if he did not care about my issues. I then saw the bill which my insurance paid most of it but it was $400+ tele health appt only to be dismissed. Needles to say I am still dealing with issues and seeing a naturopathic dr as well as seeking an appointment with another GI doctor with another practice.

worst communication by a medical provider that I have ever experienced. Do not go to this practice…read more(any location). They are not oriented at patient care, just money and moving you through the process in order to bill you and the insurance company.

I am 77 yrs old and handicapped and after the snow storm I went to a building with the address 6602…read moreW Broad St. The office was not in that building and 20 min on the phone waiting I was told that it was facing another street. I told them that I could not go around snow piles to find the right building and to cancel my appointment. I received a bill for 50.00 as a no show.

It's been a week and I STILL don't have scan results. Very stressful! I don't know if the problem…read moreis with them or with Chippenham Hospital....either way...not a good way to run a business.

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. l've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

Between the Office Manager and Brea I wouldn't recommend the Hanover location of this medical…read morefacility. They don't follow through and complete their jobs, they treat patients like they are purely a revenue source. They expect the Patients and their Family members to do their work for them. If it was within my power at this time I'd fire Brea and the Office Manager, and make Dr. Drew Simmelink publicly apologize for the conduct of his staff. Maybe the other offices are better than this one, but you've been warned. To be fair I don't have any issue with Dr. Simmelink, unfortunately for him however he is responsible for his nursing staff.

I went through this group for my gallbladder surgery. The recovery didn't go as planned, so Dr…read more Flynn suggested I take another 6 weeks of leave of absence from work while he found relief for the pain. In that time, he failed to fax simple paperwork to my employer. I ended up losing my job of over 12 years because he couldn't do his. And then they blew up my phone because I wasn't paying my bills. I'm still having phantom pains, btw. He didn't figure it out. I've already spoken with two lawyers about a lawsuit. This group cost me my job, affected my credit AND are now threatening to garnish my wages at my new job. AVOID.

From the owner: Richmond Gastroenterology Associates has a 40-year history of providing the highest standard of…read moreaffordable high-quality digestive health care to adults in the Richmond metropolitan area.  The team of esteemed gastroenterology specialists welcomes patients at eight offices in Richmond, Colonial Heights, Chesterfield, Henrico, and Mechanicsville, Virginia, where they provide expert care for acid reflux, heartburn, cirrhosis, and the full range of gastroenterological issues, including irritable bowel syndrome (IBS) and gastritis. Unique among gastroenterology practices, Richmond Gastroenterology Associates offers both traditional and interventional GI care. They're proud to have a team of multiskilled experts with diverse experience in specialty procedures like transoral incisionless fundoplication (TIF), endoscopic submucosal dissection (ESD), and sphincter of Oddi manometry.  The Richmond Gastroenterology Associates' experts are among the only doctors in the state of Virginia to have the special training and experience needed to offer these procedures.  They believe in making gastroenterological care as accessible as possible for the Greater Richmond community. They're here to help patients to be proactive about their digestive health and wellbeing. Schedule an appointment by calling Richmond Gastroenterology Associates or click the online scheduling link now.

I've been a patient for 17 years and I have always had an excellent service experience, the entire…read morestaff is kind, and highly qualified and professional.

They were very professional and organized.. Attended to all my needs…read more I think anyone who goes there will be in good hands.

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. I've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

The admin staff is the worst, which is a shame because I really like Sarah W Sherman, ACNP-BC …read more However, just last week I showed up for my appointment, which I received numerous email and text reminders, and was told Sharon was not there that day and someone was supposed to contact me but forgot. Of course this was after they collected my co-pay. There have been other appointment confusion in the past, as well as billing issues. I will be seeking a new gastroenterology practice.

I first visited Gastrointestinal Specialists, in 2021 after struggling with chronic constipation…read morefor five years. Dr. Abou-Assi was polite but did not provide any treatment options other than Miralax or prescription medication. I walked away feeling like "well, looks like I'm SOL" (HA pun intended). I came back to this practice in 2024 but this time with Dr. Charlotte Campbell. She was polite and professional and let me explain the totality of my experiences with regards to my referral concern. However, I again leave feeling unsatisfied with the guidance and treatment options provided. It felt like pulling teeth to explore alternatives to what I have already been doing/trying for 15+ years. And the recommendation wasn't any different than the one I received 3 years ago. I would recommend Dr. Campbell if you're having a hard time finding a GI provider taking new patients, but I would enter the visit with minimal/moderate expectations.

I am horrified by the treatment I have received…read more The colonoscopy procedure was fine; but when I called about a problem, Dr. Charlotte Campbell did not call me for at least two weeks. I needed another in 6 months, and dealing with her and her team has been pretty crazy. I called maybe 6 weeks or more before colonoscopy because I had stomach pain. Her team failed to call me back for, again, two weeks with, again, excuses about a busy office. I was able to get an appointment in another 2 weeks. She gave me instructions to eat small meals often and to take more Prilosec and to take Famotidine. These instructions have not helped, and my stomach is worse, so I rescheduled the upcoming colonoscopy. When I spoke with someone to give a message to Dr. Campbell, she was extremely RUDE and ARGUMENTATIVE. She told me I shouldn't have rescheduled in a very unpleasant way. When I told her my reasons, she argued and put me down. Then, she told me I should go to the emergency room if my pain was severe. I don't know what to do. I really want to change practices, but I fear I'd have to wait too long for another appointment. I am really upset after such an experience.

Called GSI office for a new gastroenterologist appt as I am from a different state and need a new…read moreGI doctor. They had Dr. Michael Farrell (surgeon- not actual GI Dr) ready to see me the same week or so. Not good when one of the more "experienced" GI doctor has you available very quickly but I was happy with that. Had to fight with anesthesia about not having a certain medication, because I have bad side effects from it. When I had my EDG procedure I was under (deep sedation) for less than a minute and he was done. I awoke with severe agitation and bruising all over my arms from the medication they gave me. Looking at the billing now he charged my insurance company for taking biopsies, for which he didn't even take any! It's in the report and I had an actual internist look at it and preform the correct procedure with biopsies. P.S- go to an actual internist if you want somebody to do something about it for you not a surgeon looking to cut you open and bill you ridiculous prices for nothing!!

Beware Do Not Use This Practice! My entire family has been…read moregoing to this practice for many years. Recently every time you call they have no doctors available . I called to make an emergency appointment as the hospital wanted me to be seen right away, and they told me they are a year out!!! ?????? You give them thousands of dollars and they couldn't care less to get you in when you have an emergency!