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    Commonwealth Surgeons

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    14 years ago

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    People searched for Gastroenterologist 303 times last month within 15 miles of this business.

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    Richmond Gastroenterology Associates

    Richmond Gastroenterology Associates

    1.8(36 reviews)
    6.8 mi

    Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. l've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

    Between the Office Manager and Brea I wouldn't recommend the Hanover location of this medical…read morefacility. They don't follow through and complete their jobs, they treat patients like they are purely a revenue source. They expect the Patients and their Family members to do their work for them. If it was within my power at this time I'd fire Brea and the Office Manager, and make Dr. Drew Simmelink publicly apologize for the conduct of his staff. Maybe the other offices are better than this one, but you've been warned. To be fair I don't have any issue with Dr. Simmelink, unfortunately for him however he is responsible for his nursing staff.

    Richmond Gastroenterology Associates

    Richmond Gastroenterology Associates

    1.0(1 review)
    0.1 mi

    I went through this group for my gallbladder surgery. The recovery didn't go as planned, so Dr…read more Flynn suggested I take another 6 weeks of leave of absence from work while he found relief for the pain. In that time, he failed to fax simple paperwork to my employer. I ended up losing my job of over 12 years because he couldn't do his. And then they blew up my phone because I wasn't paying my bills. I'm still having phantom pains, btw. He didn't figure it out. I've already spoken with two lawyers about a lawsuit. This group cost me my job, affected my credit AND are now threatening to garnish my wages at my new job. AVOID.

    From the owner: Richmond Gastroenterology Associates has a 40-year history of providing the highest standard of…read moreaffordable high-quality digestive health care to adults in the Richmond metropolitan area.  The team of esteemed gastroenterology specialists welcomes patients at eight offices in Richmond, Colonial Heights, Chesterfield, Henrico, and Mechanicsville, Virginia, where they provide expert care for acid reflux, heartburn, cirrhosis, and the full range of gastroenterological issues, including irritable bowel syndrome (IBS) and gastritis. Unique among gastroenterology practices, Richmond Gastroenterology Associates offers both traditional and interventional GI care. They're proud to have a team of multiskilled experts with diverse experience in specialty procedures like transoral incisionless fundoplication (TIF), endoscopic submucosal dissection (ESD), and sphincter of Oddi manometry.  The Richmond Gastroenterology Associates' experts are among the only doctors in the state of Virginia to have the special training and experience needed to offer these procedures.  They believe in making gastroenterological care as accessible as possible for the Greater Richmond community. They're here to help patients to be proactive about their digestive health and wellbeing. Schedule an appointment by calling Richmond Gastroenterology Associates or click the online scheduling link now.

    Richmond Gastroenterology Associates

    Richmond Gastroenterology Associates

    2.1(9 reviews)
    6.7 mi

    Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. I've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

    The admin staff is the worst, which is a shame because I really like Sarah W Sherman, ACNP-BC …read more However, just last week I showed up for my appointment, which I received numerous email and text reminders, and was told Sharon was not there that day and someone was supposed to contact me but forgot. Of course this was after they collected my co-pay. There have been other appointment confusion in the past, as well as billing issues. I will be seeking a new gastroenterology practice.

    Gastrointestinal Specialists

    Gastrointestinal Specialists

    3.0(3 reviews)
    7.5 mi

    I first visited Gastrointestinal Specialists, in 2021 after struggling with chronic constipation…read morefor five years. Dr. Abou-Assi was polite but did not provide any treatment options other than Miralax or prescription medication. I walked away feeling like "well, looks like I'm SOL" (HA pun intended). I came back to this practice in 2024 but this time with Dr. Charlotte Campbell. She was polite and professional and let me explain the totality of my experiences with regards to my referral concern. However, I again leave feeling unsatisfied with the guidance and treatment options provided. It felt like pulling teeth to explore alternatives to what I have already been doing/trying for 15+ years. And the recommendation wasn't any different than the one I received 3 years ago. I would recommend Dr. Campbell if you're having a hard time finding a GI provider taking new patients, but I would enter the visit with minimal/moderate expectations.

    I am horrified by the treatment I have received…read more The colonoscopy procedure was fine; but when I called about a problem, Dr. Charlotte Campbell did not call me for at least two weeks. I needed another in 6 months, and dealing with her and her team has been pretty crazy. I called maybe 6 weeks or more before colonoscopy because I had stomach pain. Her team failed to call me back for, again, two weeks with, again, excuses about a busy office. I was able to get an appointment in another 2 weeks. She gave me instructions to eat small meals often and to take more Prilosec and to take Famotidine. These instructions have not helped, and my stomach is worse, so I rescheduled the upcoming colonoscopy. When I spoke with someone to give a message to Dr. Campbell, she was extremely RUDE and ARGUMENTATIVE. She told me I shouldn't have rescheduled in a very unpleasant way. When I told her my reasons, she argued and put me down. Then, she told me I should go to the emergency room if my pain was severe. I don't know what to do. I really want to change practices, but I fear I'd have to wait too long for another appointment. I am really upset after such an experience.

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    Commonwealth Surgeons - gastroenterologist - Updated May 2026

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