I had a terrible experience with this company! On July 19th, I spoke with a loan officer there and we completed a loan application to refinance my mortgage. He stated I should have no problem getting approved, but he did have to run it through the system to get an official approval. He told me this would take a few days. After 2 weeks of no communication with him, I reached out to hear that I had been rejected and he was inquiring with Fannie Mae, etc as to why and that he would get back to me ASAP.
Two more weeks passed with no communication from him. So, on August 15th, I called again and left a message with the receptionist who seemed surprised that I was still waiting on a response from a loan application completed a month earlier! The reception told me that the loan officer would get right back to me, and of course he never called. So the following day, I sent an email to the loan officer and cc'ed the President of the company requesting that my loan application be retracted and destroyed, telling them the reason for this (as stated above). No response from either of them for an entire day. Are they trying to go out of business?!!!
Finally, this morning I get an email response from the loan officer: "Sorry we were unable to help you with your refinance. I have removed / destroyed all your information." REALLY?!! Customer service: F. Timely responses: F Courtesy: F.
A HUGE waste of time. Should've gone directly to my bank to seek refinancing. I've learned my lesson. read more