I saw Dr Combs a year ago. It took 6 weeks to get an appointment. I told him I had pain in my right gluteus muscle that moved into my hip, not down into my leg. He sent me for an MRI and I couldn't schedule the follow up appointment until after the MRI report was completed.
Two weeks later (after an "urgent" referral for the MRI, the IPA authorization, test and report done), I called for the follow-up appt. It took another 6 weeks for THAT appointment. Based on the MRI, he diagnosed a bulging disc at L5 with spinal stenosis causing sciatica and then referred me out to pain management (another horror story there). After a year of unsuccessful treatment, worsening pain, stronger pain meds, higher blood pressure from the pain and a worsening quality of life and mental health, my Primary Care Provider told me to see a neurosurgeon.
After talking to me for 2 minutes, the surgeon said he didn't believe it was my spine and sent me for a nerve conduction study, as well as a hip MRI. Sure enough, the pain was NOT originating in my spine, at all. My PCP gave me a referral back to Lakewood Orthopedics. I was not happy with this, but this is the only orthopedic group in my IPA. I really need to see a HIP specialist, preferably a sports medicine doctor, and Dr. Combs is really a shoulder specialist (probably why he didn't consider sending for a nerve conduction test to rule out my spine in the first place!).
I called to make the appointment and they said they never received the faxed direct authorization from my primary doctor, so I couldn't make the appointment. I called my PCP's office and had them re-fax the authorization. They said that Lakewood Orthopedics had a history of losing authorizations and re-faxed it. I waited five minutes and called back and got the exchange. Even though I told the scheduler that I would call them right back, she failed to inform me that their office closed at 4 pm on Fridays. I got the exchange service when I called back just after 4pm. I checked their website prior to calling their office and they hadn't bothered to list their hours of operation.
Dr. Combs was nice, for sure, but what good is that when he failed to listen to my symptoms and jumped to a conclusion based on one test. A nerve conduction study would've taken a week to schedule and perform and saved me a year of debilitating pain, frustration and a decline in my quality of life.
I will also send copies of this review to my IPA and my health insurance case manager.
It is also very true what other reviewers have said about long office waits, not even standing room in the waiting room (an ambulance crew came in with a patient on a stretcher when I was there and people had to leave the office in order to allow them passage), you have to know to park across the street at the grocery store (good luck crossing directly) and don't even attempt the hospital parking garage. read more