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    Commerce Bank

    3.0 (6 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Commerce Bank

    Personal banking

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    1 year ago

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    9 years ago

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    U.S. Bank Branch

    U.S. Bank Branch

    (4 reviews)

    I went to transfer a fund from one account to other existing account which earns more interest…read more Jeremy who help to transfer and close the account was very courageous and everything was good until I got home to check the balance and it was short. I called the customer service to find out if they can check to see why. She said that interest was paid the day I close the account but US bank reverse the pay out because it wasn't full term so advise to go back to the branch and talk to the manager. I did just that next day to talk to Jeremy. He was trying to find out what happened and talked to his co-workers. He apologized and he said he needs to call back office to resolve the issue then a guy with an this arrogant attitude came and said there is nothing you can do blah, blah, blah so rude and discouraging. He was making me mad with his nonsense. Then I asked for manager then he said he was...Bradley Johnson! I shouted in disbelief! you got to be kidding me! This branch customer service role has been screwed up!!! The teller is trying to resolve the issue and manager is discouraging him where it should be the other way around. Seriously, Bradly Johnson does not deserve that position. Even after all that Jeremy resolved the issue by getting interest back into my account. He even check to make sure that money was in and called me to confirm. What a GUY! I give 5 stars to Jeremy. THIS 1 STAR IS FOR BRADLEY JOHNSON THE MANAGER.

    Branch manager and teller were not willing to help a client of over 30 years. i deposited a large…read morecheck from a trust account and they are holding funds for 10 days. the branch manager was unwilling to help at all. once the funds settle, I will be closing all accounts as this is no way to treat a 30 plus year client. Do not go to US Bank as they do not care about the client at all!

    PNC Bank

    PNC Bank

    (1 review)

    Occasion: Helping a Ukrainian refugee that I'm sponsoring get set up with American bank accounts…read more Things to know before you go: 1. You can get a bank account without a SSN, provided you have sufficient documentation to verify your identity 2. PNC branches are dog-friendly! Who 5-stars a bank branch? Me, that's who! Here's why... I am hosting 2 Ukrainian war refugees and the older one needed an American bank account because she's applied for authorization to work. We rolled in here thinking this was a simple ask - wrong. It's a simple ask...IF you have a SSN. Without an SSN it becomes a much more difficult (read pita) task for the bank. Not only did the folks at this branch handle it with grace, a couple of them took such an interest in her and her progress that we've been in several times to see them and ask questions. Not even really banking questions either - one of the ladies is also an immigrant and was willing to share her journey with us; it has been hugely helpful because many of the processes are the same. Additionally, the manager made the point of telling me that their branches are dog-friendly. As a service dog handler, I always like to know where I'm likely to encounter pet dogs and where my dog can be "off-duty." Different dog handlers do things differently, but I generally don't cape my dog in pet-friendly places. I find that it's easier to just blend and she knows her job. Would I recommend? Yes Would I return? Apparently...I had no idea people went to the bank this much but we've been there every week Service Dog Grade: A+ - they made a point of telling me that she is welcome, with or without her "work uniform"

    Commerce Bank - banks - Updated May 2026

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