What kind of bank goes dark over a span of several days giving customers no access their accounts…read moreonline, balances, closes entire branches for a system upgrade? I understand this was explained to customers ahead of time, however I was not informed about the $500 daily ATM limit or $2,500 daily transaction limit being imposed. This was a huge inconvenience when the banks were closed and no one was available to speak to for help. To top it off, digital banking was supposed to be back online today. I still have no access to my account via the website or app. I'm going to close my account do business elsewhere. What a joke.

Shutting down the entire online banking for 5 straight days is unacceptable. I work in IT and…read moreshutting down everything like that is a joke. We set up a development server that gets promoted to production when it's ready. You need to get better Infrastructure techs. Not high school drop outs that got a cert.

Excellent service. Staff friendly, knowledgeable and ready & willing to help. Graded appropriately,…read moreand in a timely manner. Very pleasant on their faces. Thanked me for coming in..

I went into this credit union on a busy weekend and was quickly greeted and assisted. To say I had…read morea million and a half questions is saying it lightly. However, the assistant manager and the personal banker I dealt with were highly professional and answered all of my questions. I also had a toddler with me who they both helped keep entertained and I reviewed my options and made the best decisions for my family. I am so happy I took the plunge and made the switch. Couldn't ask for better customer service. Best banking experience ever!!!

I had a home equity loan two years ago, paid it off and gave commerce a check for $65000.00. I…read moretried to get another one recently and was turned down because I cosigned for a $5000 loanfor a friend that failed to pay all but $1000 and I ended up paying it off, because of that situation they turned me down for the loan after being with commerce for 45 years, I even showed them that I had paid reciept for the loan, they just don't care ,wow. I am now seeking another bank, any recommendation's? I need a caring bank, or as Commerce was not. I recently sold my home ,which I owe nothing on and should realize a quite a bit of cash. Just a a side note, I do qualify for a VA Loan, so thats my situation I wouldn't recommend the Festus, Commerce bank or the home equity department because they just don't care, my FICO score is 747, which says lenders use this score, well they really don't use this they use other scores and take in nothing about the customer ,when I spoke with the crediting agencies they told me I had the highest credit rating that they had seen ,but the one agencies got me. Pretty sad when I own my own home, both cars and ownenothing, what is this country coming too. Dr. David Pierce

The Commerce Bank location is fast and friendly. It is easy to turn into from Clayton Road…read more Well-marked signage directs you to where you need to go. Plenty of parking and very clean grounds can be found at this Commerce Bank. The ATM is easy to use and well seems safe and well lit at night.

I went to transfer a fund from one account to other existing account which earns more interest…read more Jeremy who help to transfer and close the account was very courageous and everything was good until I got home to check the balance and it was short. I called the customer service to find out if they can check to see why. She said that interest was paid the day I close the account but US bank reverse the pay out because it wasn't full term so advise to go back to the branch and talk to the manager. I did just that next day to talk to Jeremy. He was trying to find out what happened and talked to his co-workers. He apologized and he said he needs to call back office to resolve the issue then a guy with an this arrogant attitude came and said there is nothing you can do blah, blah, blah so rude and discouraging. He was making me mad with his nonsense. Then I asked for manager then he said he was...Bradley Johnson! I shouted in disbelief! you got to be kidding me! This branch customer service role has been screwed up!!! The teller is trying to resolve the issue and manager is discouraging him where it should be the other way around. Seriously, Bradly Johnson does not deserve that position. Even after all that Jeremy resolved the issue by getting interest back into my account. He even check to make sure that money was in and called me to confirm. What a GUY! I give 5 stars to Jeremy. THIS 1 STAR IS FOR BRADLEY JOHNSON THE MANAGER.

Branch manager and teller were not willing to help a client of over 30 years. i deposited a large…read morecheck from a trust account and they are holding funds for 10 days. the branch manager was unwilling to help at all. once the funds settle, I will be closing all accounts as this is no way to treat a 30 plus year client. Do not go to US Bank as they do not care about the client at all!

Reading the reviews on NextDoor led me to Central Bank in Wildwood, MO. Met with Jacob Hendrickson…read morethe Assistant Branch Manager who spent all the time necessary to open checking and savings accounts for my wife and myself. He was patient, courteous, knowledgeable, and the type of person you'd want to welcome in your home. He spent nearly 2-1/2 hours with us going over all the benefits of the programs available and I could not wait to get home to withdraw all monies and cease all operations with Bank of America. Central Bank should be thankful for the service Jacob offered because you just don't find that level of service anywhere. We are so happy with our new bank and could not be more pleased to have met a true professional, Jacob. If you are not happy with your bank, go see Jacob and you will be happy you did so. After 22 years with BofA, they never offered me the service Jacob did nor were they as kind or considerate of my needs as Jacob.

Nice little bank branch conveniently located for me in Wildwood. They have safety deposit boxes…read more We've used it for many years for safety deposit box, CD's checking, savings and ATM. Located next to Dr. Buehler, finest Vet in town And Pet Clips.

Friendly staff. Never too busy. Consistent customer service. And they have free fresh popcorn!read more

The biggest joke of a branch of ever visited. The staff is…read morecondescending, and too busy playing games with customers personal information and laughing about it in the background rather than actually trying to help customers. I would never step into that location again after wasting two hours of my time to accomplish absolutely nothing. Went to the Des Peres Location instead. Day and Night difference in service. They got me taken care of in less than 5 mins with my problem resolved. This might be a joke to FC staff in Ellisville, but this is my livelihood and you guys should be ashamed of yourself and the service you provide. Can't ask management for help because they're the worst offenders. The Assistant Manager, Angela White, just to be spiteful purposely sabotage and submitted the wrong documents. While having the correct and full information in her email the whole time. Once my loan is paid off, I will never do business with first community credit union again based on this interaction.

Occasion: Helping a Ukrainian refugee that I'm sponsoring get set up with American bank accounts…read more Things to know before you go: 1. You can get a bank account without a SSN, provided you have sufficient documentation to verify your identity 2. PNC branches are dog-friendly! Who 5-stars a bank branch? Me, that's who! Here's why... I am hosting 2 Ukrainian war refugees and the older one needed an American bank account because she's applied for authorization to work. We rolled in here thinking this was a simple ask - wrong. It's a simple ask...IF you have a SSN. Without an SSN it becomes a much more difficult (read pita) task for the bank. Not only did the folks at this branch handle it with grace, a couple of them took such an interest in her and her progress that we've been in several times to see them and ask questions. Not even really banking questions either - one of the ladies is also an immigrant and was willing to share her journey with us; it has been hugely helpful because many of the processes are the same. Additionally, the manager made the point of telling me that their branches are dog-friendly. As a service dog handler, I always like to know where I'm likely to encounter pet dogs and where my dog can be "off-duty." Different dog handlers do things differently, but I generally don't cape my dog in pet-friendly places. I find that it's easier to just blend and she knows her job. Would I recommend? Yes Would I return? Apparently...I had no idea people went to the bank this much but we've been there every week Service Dog Grade: A+ - they made a point of telling me that she is welcome, with or without her "work uniform"

The bank advertised a really attractive CD for 12 months with a rate of 4.5%. I had never been to…read morethis bank before so I decided to check it out. Of course I entered by the wrong door and had to go around to the other side of the building. The teller was very friendly, but they appeared to be short staffed. One banker was already busy helping a customer with a CD. The teller offered to help start getting my information in the computer since I would be a new customer, but he was busy at the drive up window and teller window. I found a place to sit and was going to wait but got a little frustrated and left.

I have been banking with BOA over 20 years I love this…read morelocation. Bankers here are very friendly and professional.

I've been with BOA for over 10 years. I set up an appointment and took off work. When I get to the…read morebank I am told the person I had the appointment with is on vacation and they tried to call me. NO, they didn't call because when I asked what number did they call, she wasn't even able to tell me the phone number they called. What is the point on making an appointment if you cant fulfill the request. At the end of the day I am current looking at other banks to move too. Their professionalism is off the charts!

I have been a member of Gateway Metro Federal Credit Union for 25 years. I recently went to a car…read moredealership to purchase a new car and they use fccu which I was all for because I prefer Credit Unions over banks. It's only been 3 months I've had to make a few phone calls anytime during the week any day of the week minimum hold time is 45 minutes. The worst customer service I have ever experienced. I don't know if this Credit Union is too big for its britches but they need to get more help. No one should have to hold that long to ask a question about their loan or anything else for that matter . Refinancing my loan with my credit union which is what I should have done in the first place so very sad!

There are very helpful and pleasant staff at First Community Credit Union in St Peters. I highly…read morerecommend First Community Credit Union.