We Recommend Fletch Chimney Service for their fast and amazing chimney work. They are THE BEST IN…read moreTHE BUSINESS! They are totally professional, personable, friendly, respectful, responsible,trustworthy and they do excellent work! They deserve a +5 rating! - Manawa, WI

Jim did an excellent thorough job of inspecting our chimney and gave us assurance that all is wellread more

Every time that I've been there all of my questions have been answered about product information,…read moreavailability, and pricing as well as what may qualify for a tax insentive. They have alot of items are on hand and if not a different store most likely does so the longest you'd have to wait is about a week. The staff and managers are always professional and helpful.

2-27-2017 Update regarding my previous post. My phone call…read moreto the service departments "boss" was never returned. I called 5 days later and was forwarded to the General Manger. This man took action!! I had a service technician with the part to my stove in my home the very next day. I am happy to report that my stove is now working!!! To the General manager (Chad C.) and the service technician (Scott R.) "Thank you, thank you, thank you!!" I appreciate your efforts and dedication to your job. I only wish others were as efficient as you. Also, Scott C. deserves a raise for his hard work and dedication. I hope someone is listening and follows through on this, as it would be a shame to loose him as an employee. As a final note. This was a relatively easy fix that was drug out for way too long!! Clearly this company needs to work on follow though, and communication to better serve their customers. I hope that management is listening. No one should have fight this hard to get their stove fixed! Susan

Very satisfied with the two fireplaces installed- everything looks great! I would have given a 5…read morebut I thought someone would come out to demonstrate use but was told I should go to store instead. I will refer to booklet I picked up at time of sale which is no problem. Thanks for the awesome job!

Contacted them for a wood stove chimney repair. What I thought would be a simple job, turned…read moreinto a major upgrade. They didn't return my calls, or respond to email. I now find out I will be needing a new chimney and wood stove to replace my 35 + year old system. Business must be great for them, they don't need any new business. They lost a substantial sale of chimney and new stove due to their lack of contact and poor service.

Great business. Great crews…read more Fair priced. Trustworthy. Used for fireplace cleaning and chase replacement/installation. Owner is a fair honorable person who stood by his work and when it became an issue that needed work that was beyond their scope...immediately made the arrangements for the completion of the job. Recommend and will use again.

My old masonry chimney was in dire need of replacement. The crew from Advanced Chimney Specialists…read moredid an excellent job at rebuilding it to better than new. The whole process from estimate to completion has been spectacular. Fair and honest pricing, excellent communication, quality materials, stellar workmanship, and great people to work with. We highly recommend!

When they were working under the name of "Fireplace Packages", we were happy with all phases of the…read moregas stove purchase and installation. Now they are using the name "We Fix Fireplaces". We needed to disconnect and move the stove to put new flooring underneath it. We were told that they could do it that afternoon because a team was just finishing a job in our town a short distance from our home. They still seemed to do good work, but the price charged to disconnect the stove was very expensive. We asked why it was so expensive and were told that we were billed the standard "trip" charge and it would be the same amount to reconnect the stove. After the floor had been put down, we had a local business connect the stove back up for about half of what "We Fix Fireplaces" had quoted us. It would be advisable to do some comparison shopping when looking for someone to service your stove.

We purchased a $4100 unit from them in Nov 2016 and everything up front was great and it was…read moreinstalled in March 2017. In Sept 2018 we had a storm with heavy rains and the inside of the fireplace had a ton of water inside the fireplace shorting all the electrical stuff. Called and they where quick to inform us that this was not their issue and this happens ( I have been a homeowner over 10 years with gas fireplaces and never had a water issue due to rain) The guy came out and looked at it and said we need to replace the control board at $346.00 and maybe a battery housing at $31.00 PLUS $300.00 in trip service. Checked around at other fireplace stores near the twin cities (pricing we thought would be worse) and found the control boards sold for 125.00 at a fireplace store in WhiteBear Lake, MN. Also found that this is probably an installation issue and we will probably see more issues down the road Not happy at all. Beware. Would like to contact the BBB of Wisconsin, but this company is not an accredit BBB business

One of the best I've met! Was thinking my 30 -year-old…read moreoriginal A/C was needing replacement..... NOPE!! Ray inspected, and two days later came out and checked the 'charge', and then cleaned the condenser. Son-A-Gun! Everything worked as it was supposed to!! Both Lisa and Ray are very cordial and genuine. There could never be a-higher recommendation. Practical, honest, and common sense. Saved us thousands of $$$$$!

We have used Ray's Heating & Cooling for 30+ years. They have always been timely, professional,…read moredependable, and provide quality service. We highly recommend them!

They were professional and so great to work with. Deven is a craftsman who made sure the fireplace…read moreis a show stopper ! Would recommend Antigo fire place for your fireplace needs !!

We are hosting Christmas this year and planned to use our basement area to seat everyone for…read moredinner. The gas fireplace would not light, the pilot light would not stay on. The basement tends to be cooler than the rest of the house. I called Antigo Fireplace and the gentlemen on the phone diagnosed the issue. He gave me several options on how to go about finding the replacement part. I stopped in at the store and picked up the part, he again was very helpfull. You just don't get this type of customer service from the big stores. We will now have a very cozy dinner atmosphere on Christmas day.

Professional, a great job done! Many thanks to Tom, Matt and…read moreCaleb for all their hard work and putting up with all are questions. Couldn't have had a better team working in our home. Highly recommended.

I was overcharged. The guy they sent did not know what he was doing at all. i was disappointed. I…read moredon't recommend them