Jay asked good questions to prepare his quote but I never received one. I'm not sure why…read more Communication was good up until that point.

I sent Jay's Handyman Service a message through Yelp on a Saturday night thinking I'd hear back…read moresometime on Monday. When I opened my email on Sunday, yes Sunday, there was a message from Jay! I gave him my phone number, he called promptly & we set the estimate appointment for Tuesday. I found Jay to be very personable & knowledgable and reasonable with his pricing. He squeezed us in for the same week! They came on Thursday and completed the work within 4 hours, we were thrilled. We found the service by Jay & his guys to be an excellent experience. They were all personable, experienced & professional. We will absolutely use them again, we have many projects we'd like done in the future. We've already recommended Jay's Handyman Service to a few people. Just call 'em, you'll be happy you did!

Needed a new backflow valve on our sump pump. Serviceman came on time, replaced the valve with very…read morelittle mess and waited to make sure it was working properly. Fees were given in advance so there were no surprises.

Klasinski Plumbing and Heating did a job for us on our new construction home. They were fantastic…read moreduring the design phase, excellent to work with during the project, and were fair priced. I would recommend them for anyone looking to have plumbing done on their new or existing building projects!

UPDATE: Moving to 3 stars, was contacted by Chet's and have been informed that there must have…read morebeen a misunderstanding between the off hours tech and myself because their off hours rate is $160.00 per hour and they need two techs due to safety protocol. ORIGINAL REVIEW: Giving Chet's 2 stars only because I truly have not had any work done by Chet's. This last Friday night, prior to having a family party at my house, I found myself in the terrible situation of having a drain backup in the unfinished portion of my basement. Looking to utilize a local company rather than a larger chain like Roto Rooter, I decided to give Chet's a call (with the full understanding of it being off hours). With that being said, I was eventually able to connect with Chet's off hours tech and was told that for them to stop out during OT hours, it would be at a rate of $320/person and they would be bringing two techs - for a total of $640. It was an immediate turnoff as Roto Rooter had already quoted me half that price. Unfortunately, I won't be giving Chet's another call due to this experience and will have to look elsewhere for plumbing services within Stevens Point.

Unreliable with shady business practices to cover up mistakes. They did not show up for…read moreappointment. I called, and was assured they were coming and just running late, so I took another half day of PTO and stayed home and waited. They never came, so I called again and spoke with Audrey (who scheduled the initial appointment). Audrey explained that I was never on the schedule. When I reminded her that her coworker assured me someone was coming, the story changed to "Well actually I see you on the schedule but there is a computer error, which is why he could see it, not me". Obviously there was a mistake when entering the order and they didn't even bother to check my appointment when I called the first time, and Audrey was trying to hide that mistake. Audrey said that she couldn't send someone out today because they were booked up with emergency furnace repair appointments. I explained that I am a single dad with limited PTO and I already burned a full day because they messed up, but no offers to make it right. I explained that I would be leaving this negative review and immediately Audrey's whole story changed, and she offered to cancel someone's emergency furnace repair to send someone over. So they screwed up, were too lazy to check on a late technician, lied about it, refused to make it right, and then when they heard that negative reviews were coming, then they offered to cancel someone's emergency repair and lie to that customer too, just to avoid a bad review. Do not trust this company.

They serviced my furnance twice thru the mobile home park because of a knocking noice, couldn't…read morefind the problem! Then I paid them to replace a board that was bad. I called again when the furnace went out again when it was cold out and I had no heat, and I talked to the owners wife and she hung up on me!! What kind of person does that? I wanted excel because they worked on it before and probably knew more about it!

Every time Excel has been hired, it has resulted in another call to have them come back to fix…read moretheir mistakes. For example, needed the wax ring replaced on the toilet. The guy left without securing the toilet to the floor. Another example, hooked up the water backwards in the shower. These are not technical things. There are "check your work before leaving" things. Not worth the effort and money to hire them.

We hired him on a specific date and already paid them because they went 50% forward 40% in the end…read moreand then 10% at completion of job. Well they decided I don't want to do that job and don't show up

Arrived on time, great work and had affordable pricing. Will definitely be using him in the future…read moreand refer other friends/family as well! If you want someone with honesty and show care with what they are doing for you...choose this company!!

Our bathroom was remodeled 10 years ago, and faucets, etc were all new…read more One of the faucets started to drip. Ryan Lepak (and his grandfather?) came to fix a dripping bathroom faucet in Fall 2021. The house call and parts cost $200. 6 months later, the faucet started leaking again. So, I asked him to return and repair it. That "repair" cost another $150. He left a loose handle which would spin around and not shutoff the water flow, so I called back an hour later. He came back in a week. Meanwhile i was told to just turn off the water shutoff under the sink. When he came back, he said the faucet needed a complete replacement or else i should just leave it off for good. NOT WORTH IT, PROBLEM PERSISTS I wish i had watched a youtube video and repaired it myself with teflon tape. YELP: how about a zero star rating for dissatisfaction

Was polite, affordable, and knowledgeable. Even gave tips on how to prevent the issue happening…read moreagain and offered 100% happiness guarantee!

Did not know how to chlorinate a well properly, so almost $700 later our well still has mold and…read morewhen I called he acted like it was my fault. Will NEVER use again.

Wayne was very helpful came with in 12 hrs of calling and was able to fix problem right then and…read moregave me information as to what to watch for !! Highly recommend them