Our stay was pleasant!…read more My partner and I stayed here overnight. First of all, as soon as I pulled up, I was glad to see they had charging stations. We drove from Baltimore to Waldorf to attend a cookout so that was clutch. When you walk into the entryway, the ceiling is very high and the hotel is open, airy and spacious. It gives that welcoming feeling! I like that. It also appears modern. We arrived right at check-in and there was one person in front of me, one person behind me, and there was only one receptionist at the front desk. However, she was very polite, professional, and cordial to all of us. Also, I don't know how this happened but we both forgot our toothbrushes. I went to the hotel shop to purchase some and couldn't find any. I asked, the receptionist who had him behind the counter and gave me two. That's good to know. I must say, I DID NOT appreciate having to pay $10 for parking when I parked my vehicle, it did not move, and there a huge parking lot with plenty of parking spaces. I can see if I use ballet, which they don't have because you don't need it, but I parked my car (PERIOD). It screams money grab. Aside from that, our room was spacious. The bed was nice, the air conditioning was working and everything was as it should be. We were on the fourth floor and had a perfect view of the fireworks when we got back to the room. One thing I think I should note is that there was no safe in the room. Breakfast was served in the morning along with coffee, etc. Overall, I would stay here again.

I attempted to book a room and was told none were available. As a Black woman, I left feeling…read moredismissed and questioning whether my race played a role in how I was treated. I was experiencing extreme distress due to a situation at home and desperately needed a place to rest. Instead, I felt helpless and had to travel all the way to Prince George's County to find somewhere to stay. As a business owner in Charles County who serves our community, this experience was especially disappointing. I encourage others to be cautious, and I expect management to take this concern seriously and address how I was treated. However I totally understand the hotel franchise buiness and find out who is the owner to reach out to them, because this is so unexeptional.

I view this as a 2-star hotel that gets an extra bump up because of good service by the manager on…read moreduty. My wife and I arrived exhausted from an overnight drive to Waldorf. They technically don't let people check in before 3pm and we were there before 1pm. The front desk clerk was less than enthusiastic about working with us and even begrudgingly acknowledged and thanked my wife for her diamond Hilton status. She was planning to put us in a room worse than what we reserved until the manager showed up and said they need to take care of diamond members. She then gave us a solid room and early check in. As tired as we were, we were super grateful. The room decor was fine. The bed was not very comfortable and be warned that the shower door only opens on one side. While it looks like a double slider it is not. The problem with this is that it forces you to enter the shower directly under the running water instead of at the back and where you can better gauge when you want to get wet based on water pressure and temperature. The couch also had stains on it and the breakfast was average at best. But of course the breakfast was free so I won't complain much about that (you get what you pay for). The staff was hit and miss with some being cheery and friendly and others looking past you like you don't exist. I also got a chuckle at the fact that when we checked out via the app the tv instantly switched from the channel to the generic welcome screen. I guess that means get out this instant! I've never seen a switch so fast. But that's ok. The manager made the experience better but overall it was an adequate stay that could/should have been better.

We stayed here last weekend for the motocross event at Budd's Creek. I was impressed by this hotel!…read moreI travel a lot and frequent Hilton & Hamptons. This hotel has been upgraded the halls, rooms and decor are nice. The staff was very friendly as well except the Friday morning gal checking our room numbers for breakfast was on her phone the whole time. Also, Saturday morning breakfast was late 6:10. We almost had to miss it we all had to leave for our event. I would definitely stay here again.

I usually enjoy my stay here. Last night was HORRIBLE. There was a large group of people here…read morelikely celebrating something and I got back to my room around 8pm. They were out front by the entrance and around 9 started playing music extremely loud (with the bass and all). The entrance is quite a distance from my room and it was LOUD and I could feel the bass. This went on til 2:30 am. At 5:30am the group started gathering to leave-music blaring, revving the motorcycles, beeping the horns, etc. Absolutely ridiculous that nothing was done to put a stop to this.

I had to stay on two successive weeks because of business in Waldorf. When you make a reservation,…read morethey say that feather pillows are automatic but you can request a different pillow. Since I'm allergic to feather pillows, down, etc, I put in a request for a synthetic pillow. When I checked in, none were available. The front desk clerk even walked me into the supply room and I could see this for myself. He gave me a cotton comforter and a flat sheet to wrap around it and this was my "pillow". So when I checked out, I told the woman at the front desk what had happened, that I was coming back the next week, and please set aside a synthetic pillow for me. She pulled my records and noted all this. Came back the next week and brought along my own pillow from home just in case. Same thing! Nothing had been reserved for me. They do remove all feather pillows before you enter the room, but even requesting in advance both in the reservation and in person had no effect in terms of saving one for me (not even three, just one!). They were friendly, helpful, the rooms were clean, but this was not acceptable to me. Also, the breakfast was very sparse, nothing like most Holiday Inns - some bread stuff, some meat stuff, some dried cereal, yogurt in the fridge. Nothing they should brag about.

My stay at this hotel was unfortunately disappointing. While the room itself was decent overall,…read morethe cleanliness fell short--specifically, the shower had not been cleaned prior to my arrival, which is unacceptable. When I reported the issue to the front desk, the response was very dismissive. I was simply told, "okay, we'll let housekeeping know," with no attempt to resolve the issue during my stay. The most concerning part of my experience, however, has been post-checkout. I inadvertently left my Apple Watch in the room, and despite calling the hotel daily for the past week, I have received no resolution or meaningful follow-up. Meanwhile, my device is still showing at the hotel location, which adds to the frustration. Overall, the lack of cleanliness, poor customer service, and failure to properly assist with a lost item have left a very negative impression. I would not recommend staying here unless there are significant improvements in both housekeeping standards and guest support.

I was in earlier this week and overall, it was a pleasant stay. The best part about this hotel is…read morethe front desk staff, more specifically Mr.Unique! He was super helpful, friendly, and such a people's person. I would stay anywhere he works just to experience his natural charm and the way he made us feel so welcomed! The room was clean and just how it was described online. Thank you for having us.

This hotel was hit and miss. When I first arrived the front desk lady was a hit as she was friendly…read moreand helpful. The next day when I walked in and looked over to speak to a different front desk worker she couldn't even care to look up and acknowledge a customer had entered the lobby and was looking at her. The King suite was very nicely decorated and the bed was comfortable. That was a hit. A miss was the toilet. Clearly one of the bolts was broken because it wobbled freely when you touched it. Surely housekeeping noticed this when they cleaned the bathroom, so it should have been repaired before the next guest arrived. The free breakfast was a hit. I'm usually skeptical of hotel free breakfast options but I was pleasantly surprised and impressed with the Belgium waffle, eggs and frittata. A miss was outdoor cleanliness, because the pool area - while closed still - had chairs thrown all about and it just looked messy. Someone should be tasked with keeping it looking nice even when technically closed for the season.

I attempted to book a room and NO one was available available. Thi is so uncomfortant because we…read moredont have many hotel to chosse from to stay at. I really needed somewhere to stay for the night I felt helpless and had to travel all the way to Prince George's County to find somewhere to stay. As a business owner in Charles County who serves our community, this experience was especially disappointing. I encourage others to be cautious, and I expect management to take this concern seriously and address how I was treated. I understand the franchise system and I will reach out to the owner because this is not acceptable.

Even though I was very close to home, I knew I was going to be taking a break from home. After all…read morethe travel for the week, I wanted to be able to just relax and decompress. I had selected this hotel in advance and knew this was where I was going to be laying my head. When I told my colleagues where I was staying, they were a bit worried, thinking it wasn't a great place to stay. Plus, you can tell that this was another chain hotel before switching over to a Hilton branded hotel. But I am happy to report that this place surpassed my expectations. Checking in was extremely easy here. Being a Hilton hotel I used the app to check in ahead of time. If you do this, you can request a digital key, time of check in, and bypass the front desk altogether. I love this option and it allows me to move at my own pace. And, on the backend of it all, checking out is simple as well. Walking in here I was a bit lost at first. Attempting to find which corridor I needed to go down to get to my room. After going back and forth, I found the correct corridor. This happened as the front desk came out and checked on me. While in the lobby area, I was a bit worried. They had a police officer posted right there, it gave me pause that something has happened here in the past and this is why the police officer was sitting right near the entrance. Honestly, in the end, it didn't matter to me, I was just spending the night and would be on my way. Made my way down the corridor and I happened to have one of the rooms at the end and on a corner. When I opened the door, with the app, I thought I was being pranked as when I opened the door, it felt like I was looking at another hallway. But, being in a corner room, this made sense. Small walk down this hallway and the whole room came into view. Honestly, this room was perfect when it came to the noise level. If something was going on in the hallway, I did not hear a damn thing. I felt isolated and I did feel relaxed. With the rebrand came a remodel. They did a good job at this in my opinion. The colors were vibrant in the bathroom, relaxing in the living space. I had more than enough space in this room. King size bed, couch, desk, etc. This is the best room I have had in a while. I was able to sleep well and felt very comfortable. The only downside was being ground level, even with the blinds closed, you can still sometimes see car lights coming through the window. But, with the sized of the room, it didn't really affect much in the room. Then, like I said, check out was really simple. Did it on the app and walked out one of the side doors out to my vehicle.

If it wasn't for my company booking this hotel, I would not be there. No exercise room no elevator…read moreno class.

THIS PLACE WAS NASTY!! 1.Room was smelly with furniture torn…read more& tattered. Not even a thrift store would accept. 2. Rug not vacuumed. .No toilet paper. Missing light bulbs. Maid CLEARLY did not clean/stock. Found a dirty towel! 3. No elevator for 3 flights of stairs. They expect those in their 80s to climb the stairs with luggage. 4. SHOWER DIDN'T WORK!. I was told to pull water handle but it didn't work not matter what I tried. Front desk/Larry did not care nor did the Indian guy working there!! We had to walk up at the sink. The shower was rust stained anyhow!! DO NOT SPEND YOUR MONEY AT THIS HORRID PLACE!!. Corporate will be hearing from me!!!

The sleep was amazing and the beds the beds were soft and the service was great they were so kind I…read morewould recommend!

This place was a terror. The former reviews are true. Although construction seemed to be over, the…read moreelevator didn't work. I had to climb 3 flights of stairs in my third trimester of pregnancy. Front desk lady with the blond ultra short haircut was vague and unwelcoming. Moldy and unbalanced bathtub, slow drain in sink, urine smell from toilet, filthy carpets, noisy hallways and stench of weed throughout entire floor.

This hotel was not in any shape to be listed on Expedia.com it smelled like mold and mildew and the…read moreguest in there scared me. I didn't stay of course! Booked another hotel and after calling Expedia and requested a refund they said we need to get permission from the hotel. After I advised it was no staff they it was the only way they could refund me! Of course I was denied. Don't go to this place or ever book on Expedia (PSA)

The bed was comfortable, had to run out and buy pillows at a local WalMart because what was there…read morewere terrible. Half the lights in the room didn't work. The bathroom was clean which I appreciate. There wasn't a coffee maker in the room as advertised. If all you want is a comfy bed and a shower then this place is fine. We won't be going back.

If I could give it 0 stars, I would. It is disgusting. The website and reviews on hotels.com are…read moreclearly fake. The front office staff were smoking when I came to check in. Their demeanor was as if I were bothering them. The whole place smells like smoke and mold. The room was filthy. Given the time of night and the state of the entire building, I didn't bother to request another room. The second door lock wasn't present. There was mold in both of the picture frames. All of the furniture was very old and worn. The bed sheets had MULTIPLE stains. I got in at 11 PM and had an early morning. I ended up having to put my sweatshirts between me and the pillow / bed sheets because I was afraid to use any of the bedding. There was dust everywhere and the whole place smelled like mold and smoke, even though it was a non smoking room. I needed to shower but didn't have any shoes I could were in the shower. With the filthy shower floor and state of the room, I wasn't about to take my chances. Upon check out, the front office staff were outside smoking cigarettes. They were very unfriendly. When my colleague contacted the manager, she was very unfriendly also and shared that there would be not even a partial refund, even after sharing the pictures. DO NOT stay here. If I hadn't been exhausted from the 10 hours of traveling, I would've slept in my car instead of this place. Spend your money elsewhere.