This hotel lobby makes a big impact upon arrival. High ceilings, wide open, bright and sunny. Reception is straight ahead past two seating areas. To the left is a large seating area for breakfast service. All day coffee and a business center are between the breakfast area and the elevators. An empty space past the breakfast area looks like future plans. A bar maybe? An outdoor area under a pergola is accessed from that empty space. This hotel is four floors. Hallways are carpeted. Indoor pool and gym are behind locked doors and not visible to hallway traffic. Guest rooms have wood floors and are decorated in a European, minimalist style. Every room is a suite. Our King room included an open closet area, a padded bench, dresser desk, sofa and two multi-purpose tables. The lower one was used as a bedside table but could also be a coffee table, while the taller one made a good spot for small luggage and bags. I also used it as a work space. Just inside the door are coat hooks, a full length mirror, fridge, microwave, coffee and ice services. The bed was comfortably firm with a variety of pillows. Duvet was soft and a nice weight for our July stay. Lamp and bedside table on one side of bed and a wall lamp over the multi-use table near the bed on the other side. Plenty of plugs on both sides of bed. Aircon controls are on the wall near the window. Windows have two rolling shades: 1 for privacy that lets in light, 1 room darkening that worked great. Desk is big enough for our needs. Plents of plugs there both in the base of the lamp and an additional on-desk adapter. TV is a good size for the room. Guests who are members have access to free wifi. Membership is free. Bathroom is a good size and clean with a nice shower stall enclosed by two rolling glass doors. Multi-use shampoo, conditioner and 'body lotion' (shower gel?) are mounted in shower. Water pressure is gentle. Not slow, just not fierce: gentle. Bath mat hangs on shower door. Light and fan are on seperate switches. Vanity is a good size, but there is no place to hang toiletry bags. Two drawers in vanity will hold your personal care items. Towels are stored under the vanity on a shelf. TP is there as well. One hook behind door on wall. Single use bar of hand soap and other items on vanity top. Breakfast included two large hot food pans: one with sausage patties and one with small omlettes. Add ins like salt, pepper and hot sauce were provided. Three cold cereal options looked like fruitloops, raisin bran plus one more. Instant oatmeal only. Bananas were green. Apple and orange juice and ice water were available. Two waffle stations were kn the buffet line. Two toasters are next with bread, english muffins and bagels along with muffins. Butter, peanut butter and jelly are on the counter, cream cheese and yogurt are in a fridge near the cereal. Plenty of paper plates and napkins plus plastic utensils on two of the counters. Bowls and plastic cups near the cereal and juice dispenser. Coffee is served from a machine. It is strong - even when selecting a medium brew. Hot water is at a 'ready to drink' temp so not hot enough to brew a proper cup of tea. Plenty of parking with permit spaces by the door and member parking by the lot entrance. Covered portico for loading and unloading. Public restrooms to the left of reception near elevators. Ice machine is in the elevator hallway on upper floors. read more

See all

I shouldn't say this place was awful--it really wasn't that bad--but it wasn't perfect. We booked in advance for a room for 4 nights (reasonably priced), but when we arrived, all of the parking was occupied, and the awning was littered with motorcycles. We found out that, because many bikers were heading home from Sturgis, they got caught in the flash flooding and had to leave their bikes in the way while they stay the night. Not the hotel's fault, but we were left struggling to use the side door because they don't restrict overnight parking in front of the entrance. Inside, everything looked modern, which I don't know about you, but modern doesn't always look appealing to me. The people at the front desk were inconsistent: sometimes they were friendly and helpful, sometimes they were completely lost as if they were abandoned on their first day. Once we entered the room, the mesh desk chair was smeared with some sticky substance, and because every room was booked, we were stuck with it in the room. Otherwise, everything else was at least ok. We didn't have any issues with noise, even for being on the first floor. The included breakfast was adequate. They have coffee, chocolate milk, and juice; waffles, cereal, yogurt, bagels, etc. They have a pool--not cold but not quite "heated"--and while we were there, they had a volleyball and a football (unsure if the hotel owned them or if other patrons left them in there during their stay), but unfortunately no hot tub, basketball, or anything else. And in their fitness room, they have walking/running equipment as well as dumbbells (I think it ranged from 5 lbs to 50). All in all, it wasn't a nightmarish wreck. It just wasn't somewhere we'd return to given the numerous options throughout Cheyenne. read more

I am not one to complain - that's how bad I think this hotel is. When I made reservations, I asked for a handicapped room. We specifically asked for a shower that was accessible. When we checked in the room had showers but she was able to find a room with a walk in shower. I asked for a stool to sit on in the shower. Front desk did look, but was unable to find one. The bathroom was so small that it was impossible to get a knee walker to get turned around in the bathroom. A shower was impossible! The toilet was so short that we had go out and buy a riser toilet. The bathroom had no rails. I don't think they gave us a handicapped room. We wanted the fan in the room off. I checked the wall unit and the air blowing unit to try and shut the fan off. I went to the front desk and they had to come show me a button on the floor that turned the fan off. ?? Seems logical that if people wanted a fan off, they would have a note in the room, saying how to shut the fan off. If it's a hidden button on the floor beside the fan. Seriously? For a new hotel this feature is ridiculous. We wanted to relax and watch TV. I went to the desk to ask how to get operate the TV. I was told that I had input "10" to get the menu. I asked the front desk how I was supposed to know that and she just shrugged. I inputted "10" got the menu selected a channel (or what I thought was a channel) I went back to the front desk because it didn't work. She did come and help but it felt like she was put out. (it turns out I should have selected the second set of numbers to the left of the first set (sound confused? - it was!!!!). Very irritating. If spectrum in Cheyenne is so complicated on their TV they should have a little guy to help wouldn't you think. The next morning we had issues with our car not starting and needed to get to an appointment in Ft Collins. I ask for a late checkout by two hours so I could leave the luggage in the room. Go to the appointment and come back and deal with the car issue. I was told that was not possible. And I was not offered the option of the front desk holding the luggage. There were three or four times that I observed that the front desk was not manned. When asking about the late checkout out (picture that I'm in a bit of a panic mode to figure out how to get to the medical appointment) I had to go behind the desk and look for someone to assist me. The walls are thin and you can hear conversations in the next room and in the rooms above. For a new Hotel this seems unacceptable. Minor issue - I had to ask for the water in the lobby to be refilled. Minor issue - the bedside clock was not working. Minor issue - there were only four hangers to hang clothes. For a new hotel it would be my LAST CHOICE to stay again. read more

Hair all over the rooms hallways and the rooms were not clean I would not recommend. It's not for the weak smh

A new hotel with that awsome new hotel smell. The Positives: It was a plesent night sleep and would provide an ideal home base for exploring Cheyenne. It is near Frontier Park as well as local shopping locations. The room was super spacious and bosted alot of outlets (including USB). The beds were amazingly comfortable. The Negatives: There was no hairdryer. The floor lamp was missing its plug. The black out curtain was not installed properly letting alot of light in. Overall Conclusion: A great location with very minor (negligible) issues. No place is perfect but overall this was an amazing stay. I would be pleased to stay again and figure it one of the better hotels in the area. read more

See all

We booked this stay last minute in September of 2024, it was very comfortable, clean, and the parking was very straightforward. The check in process was easy. read more

avoid rude hotel staff, dirty room and fraudulent incidental charges total shakedown establishment the breakfast was a joke was well read more

We like Comfort Inns typically. This one had a nice room and nice staff but seems louder than most. Had noisy neighbors who knocked and speaking in halls after midnight. This happens at all hotels but surprised at how the sound carries. Had the AC unit in 309 had a FAN mode like every other Comfort Inn we have stayed in we may not have been disturbed. So bring your own fan or white noise machine here. Also the coffee in the rooms are not Kpods like others so it is terrible. Being picky but why not have consistency throughout? Nice Bedding is the same, toiletries the same. Pillows are comfortable which is important. Probably would not choose this particular Comfort Inn again due to the AC unit. Breakfasts are decent at every comfort Inn we have been in complete with bacon, eggs, waffles, yogurt, oatmeal. read more

I end up here when the Comfort Inn on Fox Farm Rd is full. This location has no carpet in rooms, just hard wood type floors. It looks nice, but the neighbor noise is much louder here. Minimalistic modern furniture in rooms. Beds are comfortable and everything else is acceptable. Some of the issues I see are in general, lack of proper cleaning especially in common areas. I would see the same dirt, coffee stains in elevators for days. Elevator buttons have greasy fingerprints. In the rooms it is common to find missed long hairs in bathroom and shower. Last visit they ran out of shampoo and coffee cups. Breakfast and bad coffee is identical to other hotels so I pass on it all and go to McDonalds or Starbucks. Overall I'm ok with it, but I wish they would put in a bit more effort. read more

I have been to this hotel 3 times in the last month. Each visit is equally inpressive! It's not often that I find a hotel that has everything in working order, clean and the staff is amazing every time. I will be back the next time I'm in Cheyenne. read more

I have stayed at several other Comfort Suites that were quite nice but this location in Cheyenne, WY is by far the absolute worst. I give it 1 star because it was simply a place to sleep that seemed secure. As others say, the rooms are bare minimum. However, there were no blinds on our window that faced the parking lot so we had to move rooms, there are no towel bars in the bathroom, the tub was dirty and the drain stopper was broken. Breakfast shouldn't even have been called breakfast. Waffle irons were out but no batter available. Available food was only a couple stale donuts, slices of bread and a cold, dry breakfast burrito. No cups for coffee and no one attending the food. I finally got the very unfriendly desk clerk to get cups but the coffee was so bitter it had to be thrown out. I asked for a receipt when checking out but was told they were out of paper. We won't be going back. read more