I needed to book a block of 10 rooms for a wedding party. I called the local number, 512-295-8600, and was told I needed to speak to the director of sales, Andrea Powers. After leaving 2 voice messages over the next 4 days with no return call, I decided to book the rooms online on their website. The website took me to choicehotel.com, their parent company. I booked the 10 rooms, with a credit card to hold the rooms, and received a confirmation number and email.
As the party started to book the rooms, we discovered we only has 8 rooms reserved, not the 10 I had the confirmation for. After another 2 calls, I finally was able to actually speak to Ms. Powers, and was told by her she had no idea how we booked these rooms, and had never seen rooms booked this way before. I explained it was on their website, and would be happy to forward her the confirmation email from Choicehotels.com. She stated they had more rooms available for a much higher rate, but would not honor the reservation we had made through their website, and suggested I could have altered the email confirmation.
Do yourself a big favor and go next door to the Holiday Inn Express. We were able to get larger and newer queen suites for the same price, and they were polite, professional and more importantly HONEST! I also called the 800 number for Choice Hotels customer service and was told I would receive a follow-up call. Surprise, no return call. Please don't bother with Comfort Suites Buda. read more