Dustin was fantastic! He provided a lot of information and did manage to get my heater control for…read moremy RV repaired. This is a very good value for the money spent and I would go back again if the need ever arose again.

Did an awesome job fixing PS5 HDMI plug in and Tablet plug in as well,,, expensive, but so is…read moreeverything,,

We had scheduled Zine technologies and they did an amazing job of streamlining and Cord management…read moreof all the exposed wiring. They went out of the way to accommodate all of our needs. They will be our go to company for any of our surveillance cameras, door bells or wireless management in the future. Very reasonable as well. Highly recommend.

We ended up not moving forward with the upgraded camera replacement but the team that came out was…read morevery professional and explained everything to me. This review is for the positive experience and the fact that they came out on a holiday.

They broke our window on the installation. They still have not fixed it…read more When calling them we have to go through another company because they had subcontractors do the installation. I highly recommend going with someone else. These guys are totally out to lunch. Go with someone else! Three words for ADT: Run, don't walk!

I have had ADT security service for years at my home, which is old & big & solid, making signil…read more strength problematic & slow. I worked with ADT TO GET IT RIGHT FOR YESRS . I wanted everything in my home to have smart techknowagy & I wanted it to run fast. I want to give a special shout out to my service man Gabe, he was kind & knowledgable & forthright. He upgraded my system to work & preform for me the way I wanted it to. It turns out i was expecting too much from 5 year old equipment, & Gabe from Norther Illinois hooked me up with a Newer faster system & I love it !!!! Stephany his products coordinator was also especially helpful & understood my unique situation; I am slowly looseing my ability to walk because of heath issues that seem permanent. Gabe & Stephany understood that i simply could no longer get to the ADT KEY PAD IN TIME. I really appreciate when people listen carefully and serve you as a customer according to your needs. Thank you ADT FOR YOUR EXCELLENT PEOPLE, because its your people that make the difference. With much appreciation and gratitude, Jon paul Agustsson

I had this company come out and do some work on a couple of bathroom exhaust fans. They replaced…read morethe fans in March. Since April I have been attempting to contact this company and they ignore my calls. They have been out here a total of 3 times, and have told me multiple times they would be coming back to repair their bad workmanship, and simply don't show up.

Absolutely wonderful! The electricians are very respectful and incredibly friendly. Their prices…read moreare very economical, and they get the job done right the first time. They did everything they could to make sure I got exactly what I wanted.

Absolute worst company to deal with: pay money for nothing. Just try cancelling the service.. 4…read morepeople and an hour later and they still want to charge you. Rude " loyalty" specialists who actually can't help you just want to charge you more money! Steer clear of the door to door sales people!

Unfortunately I switched from Vivint to ADT two years ago. I was sold on their brand promise that…read morethey would provide better service and I will say that their technicians are really easy to work with. They went above and beyond each time they came to my house. However, they had to come often because our panel needed resetting and our camera doorbell's connection was off quite often. So, you will need technicians at your house at least every 3 months I found. Also he camera is lagging and rarely would pull up on my phone when I was away from the house. But the worst part was trying to transfer the service when we moved. We moved and didn't need a alarm system in our new home and when we tried to transfer Vivint to the new owners they wouldn't honor the transfer. They set the new owners up with a NEW account and told me they couldn't do anything about it. Even though the new owners set up an account with Vivint because of me, they still told me I would have to pay the 3 years cancellation fee left on my 5 year contract. This was after I already paid off my equipment. It gets worse. When the new owner tried to call in to transfer, the representative told her they don't do that kind of thing and that she would have to set up a new account. They told her that again when she tried to call back in after I explained the issue. So, Vivint lied to the new owner so they could keep my account and get a new one. Unfortunately, they have lost their customer service centered value and are prioritizing profits over customers. The sad part is I was a somewhat happy customer and advocated for them with the new owner. All they had to do was transfer my $42/mo to her. But instead I was on the phone for 4 hours on 12/23/25 (yes, the day before Christmas eve) trying to figure out why they couldn't just transfer or combine the accounts. They escalated me to their supervisor and he also wouldn't help. In fact, he told me the only way is if the new owner called the specific transfer number. When she did, they again told her they don't do that sort of service. DO NOT GO WITH VIVINT. They are not customer focused and in fact lie and conduct shady business.

I am a Realtor in Chicago for over 25 years and thru my professional life and personal life I have…read moreworked with many Media/Technology companies. In this time some have met expectations while many have not. In ALL of my experience NONE have gone to the level of Exceeding Expectations as Dan Daker and his firm of Media Tech. I have used Dan and his talented team to upgrade and change my personal media systems in both of my homes. He and his team from the office receptionist to service technicians have a high level of customer service initiative, knowledge and experience in this ever changing landscape of Media and Technology. I have confidently recommend Dan Daker and Media Tech to all of my clients and friends and to you who is reading this recommendation. Sincerely, Stephen J. Bognar Senior Broker Baird & Warner Real Estate

I have had them in three times to solve my home theater issue. It has yet to be fixed, yet I pay a…read moresignificant bill every time they come in and can't solve the issue. It's either bad equipment or untrained technicians.

Service in the store was good. However delivery service and trying to talk to a human about…read morerescheduling a delivery after the Best Buy driver had an accident was impossible. Made several attempts to reschedule but the earliest was a week later. They had the accident and made no attempt to make it right. Just reschedule a week later. So now we cannot wash clothes at home for a week after spending 1000's of dollars. Also, you cannot talk to anyone/manager at the store on the phone. Improvements are needed or I need to find a new place to shop. Feel free to contact me. I will make sure my AI is on.

Their AI answering system literally hung up on me and said let's get you the support you need right…read morebefore they hung up. There was no option to speak with customer service or an associated in store.

Excellent doesn't begin to describe their service. Courteous, punctual and fair pricing. I will…read morebe sticking with them spring and summer check ups and any necessary work to be done with AC or Heating. Rockford Il maybe beyond?

I've used Carlson Heating & Cooling twice and have been very satisfied both times. In 2024, I had…read morethem inspect my furnace and AC. They arrived on time, were professional, and gave my system a clean bill of health--without recommending any unnecessary repairs. Last week, when my AC stopped working, they quickly diagnosed a dead compressor and recommended a replacement. Impressively, they waived the $225 charge for the initial visit and parts. The replacement was completed on schedule, exactly within the estimated cost. The technicians were friendly, informative, and professional throughout the process. They also cleaned up thoroughly, leaving no mess behind. I trust Carlson Heating & Cooling completely and will continue to use them for future service. I highly recommend them to anyone needing a system check-up, repair, or replacement.