I called Comfort Plus because I was smelling gas from the fireplace I purchased from them in 2012.
He took my fireplace apart and found a slim, small piece of foam in it. Since I know I didn't take it apart I can only speculate it was there from the time it was installed. When putting things back in place, I noticed that the plate that covers the hole in the wall was about 1" from the wall. He told me "It was he best he could do". He put the rest of the fireplace together & turned it on. I told him that I could still smell gas. He said that it wasn't as bad as when he got there and that it should go away. It didn't and for this *Professional job* I paid $408.16.
I called Comfort Plus a few days later to tell them I could still smell Gas and was told by a woman that she had gone over the work order and "It was the best they could do". So, I was living in an unsafe house and that didn't matter to them.
I turned the gas off and called another company on December 4th. He came the same day. Ali could smell the gas as soon as he turned it on. Thought it might be a cracked burner and, therefore, the gas fireplace had to be replaced.
I was told by Comfort Plus and another company in Waterloo that a new unit would cost $3900, However, I was able to buy a new one from this gentleman for $2400 + tax, installed. It was installed the following week. Now that's was I call excellent customer service.
I tried to get some money back from Comfort Plus because they did not fix the problem and was told by the woman that she had talked to the owner and "they did not feel that they had to return anything".
So, to anyone reading this - make sure you check out the company you call for help. Even though you have dealt with them in the past, people and companies do change and NOT ALWAYS FOR THE BEST.
If I could give them less than 1 star I would, Probably minus 5 (-5) stars would be more suitable.
Diane M,
Cambridge, Ont. read more
