1. Service 1st

    1. Service 1st

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    Cambridge, ON

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    6 years ago

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    Annette H.

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    6 years ago

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    Aire One Heating & Cooling - Carrier Furnace & Air Conditioner

    Aire One Heating & Cooling

    (9 reviews)

    i had scam1 install furnace. The unqualified technician forgot to screw the gear clamp. causing…read moreCarbon Monoxide to spill into my home. I was hospitalized for days. they're refusing to take responsibility Owner Armon "Kevin" moustaffa offered me cash to remove my only posts.

    Our experience with Aire One left us feeling misled and uneasy…read more We only discovered an issue with our fireplace after it suddenly stopped working. Aire One came out, issued an infraction, and told us the fireplace was "not up to code," then quickly pivoted to selling us a full replacement. No recall was cited, no clear explanation was given -- just urgency and pressure. What we later learned is what really concerns us. The fireplace wasn't simply turned off -- the gas valve had been physically locked. That's not something that happens accidentally. Someone had to deliberately do it. Even more concerning is the timing: this only happened after Aire One had recently replaced our furnace, a job that would have required shutting off the gas line. It's hard to ignore how "convenient" that is. When we questioned the infraction, my wife researched the fireplace thoroughly. There were no recalls, no safety notices, and no reason it should have failed inspection. Meanwhile, Aire One became difficult to deal with and repeatedly failed to follow through. On the day they were supposedly coming to replace the fireplace, we were told by dispatch that the crew had "broken down" on the way to our house. Later, the story changed: suddenly they weren't coming at all because they claimed the job would require removing brickwork -- something they said they wouldn't do. That raises an obvious question: If they supposedly couldn't do the job, why were they allegedly already on the road to our house when they "broke down"? We eventually contacted another HVAC company and spoke directly with the owner. Before we even finished explaining, he immediately asked if we had dealt with Aire One -- and then told us he hears stories like this often. He explained that they've developed a reputation for shutting off and locking fireplace gas valves, issuing infractions, and pushing replacements. He came over, unlocked the valve, turned it on, and the fireplace worked immediately. No repair. No replacement. He even helped us get the infraction removed. I can't speak to Aire One's intent -- but between the locked valve, the unsupported infraction, the push for replacement, and the contradictory explanations, the whole situation felt sneaky, misleading, and unethical. I strongly recommend getting a second opinion if Aire One tells you something in your home suddenly "isn't up to code."

    Metro West Gas & Appliance Installation - Barbecue installation

    Metro West Gas & Appliance Installation

    (6 reviews)

    Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

    Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

    Service 1st - hvac - Updated July 2026

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