We had this agency for my parents. So happy we chose them. They were a God send and have very nice…read morecaregivers. They were all eager to help and kind. They were professional but also very warm unlike the last agency we used. Our caregivers also took my Mom to her Doctor appointment out of town and stayed over night with her as it was very important my Mom be there and we couldn't take her. I highly recommend.

We have had this company for almost 2 years and my Dad just passed. We want to thank the staff at…read moreAssured Care for all the kindness and patience they showed to our family. My Dad had Alzheimers and could not remember anything. The caregivers were very understanding.

Luis provided outstanding service while assisting with transportation for my disabled mother. He…read morewas punctual, courteous, and incredibly polite. His professionalism and kindness made a meaningful difference, and we are truly grateful.

November 2024 - Once again, they came through for us. Tami (who is dear to my heart due to all the…read morehelp she has ensured I had, which helped me emotionally also) Emilee and Raj were wonderful in their scheduling to ensure Dad went home with 24/7 around the clock care. We wanted to keep him home in place of a rehab facility after back surgery, they were caring and helped relieve the stress of finding help for him. If you are looking for a reputable care team, who will ensure scheduling is arranged, give them a call.

We were so very fortunate to find Right At Home to care for our mother at the end of her life. We…read morewere concerned about how these services would work and RAH was a gift from heaven. The caregivers were angels and poured their heart into the work. We could not have wished for anything more from the caregivers. For our mother to pass while in the home she loved and surrounded with so much loving care is all anyone could ask for. The business owners were equally supportive and caring. Such a difficult business to run and I am eternally grateful to the owners for all of the heavy lifting they do. RAH provided outstanding administrative support for insurance needs we had and did everything possible with our hectic scheduling. Their expertise and willingness to help exceeded all expectations. Words do not adequately express our gratitude for Right At Home.

Provided amazing care for my grandparents. Always went above when trying to make sure we have…read moresomeone there 24/7 when we need the care. They amazing caregivers helped my grandpa do physical therapy and took him to his appointment ontime. When having replacement caregivers they always called to let us know. Great communication!

Maxim hiring staff is unprofessional and is like a call center setting the office staff is…read moreunfriendly and rude.

Horrible! DO NOT USE THIS PLACE. The caregiver (we'll call him A) did nothing!! "A" would come to…read moremy parents house, kick his shoes off and sit on the couch reading. He did not help my dad as was his job. One day my dad fell and was laying in the floor for 3 hours. "A" would not help my dad stand, walk, do his exercises, nothing. He would not even make sure my dad was using his walker. He would not even empty the little urinal container after my dad used it. He didn't give my dad his lunch or medicine at certain times when asked to by my mom. My dad had so much distrust of "A" that he would tell him he didn't want lunch because he literally didn't trust "A" to fix it. When Maxim was told about all this several times by my mom, they just told her they had no one else. They did nothing to try to make the situation better. Maxim was paid thru the VA because my dad is a veteran, so I guess they didn't care to actually do their job but just wanted to collect the money. We are now moving on to a different care agency. I feel so bad that my dad, and mom even, had to put up with this awful service for so long.

the staff provided by this group are exceptional my theropist star I was only able to walk about…read more100 feet without being winded after my leg surgery I now walk 800 feet plus dind is very easy to work with and understanding I wouldn't hesitate to recommend this facility I hope you have the same service as I did

I learned a lot when I was doing research to find a long-term care facility for my father-in- law…read more All of the ones I looked at advertised their lovely grounds, spacious floor plans, activities and delicious meals. What helped me make my decision was when I talked to actual residents. They love living at Bethel - and several mentioned how everyone feels like family - from the staff to the other residents. One particular resident shared with me that she actually had no living family left, and that Bethel was her family. That was very comforting to know that Bethel gives its residents more than just a place to live, but a loving home.

Our family is incredibly grateful for the care and kindness that Bethel Retirement Home provided to…read moremy mother over the years. From the very beginning, the staff made this transition as smooth as possible for both my mother and our family, and we could not have asked for a more supportive environment. The holiday seasons were truly special at Bethel. The halls were filled with beautiful music, festive decorations, and thoughtfully planned activities that brought so much joy to the residents. These moments became cherished memories for us, as we watched my mother light up with happiness. Every person at Bethel contributed to my mother's well-being--from the friendly faces at the front desk to the dedicated staff, housekeepers, and maintenance team. They treated her with such warmth and respect, making her feel at home each and every day. A special thank you to Pricilla, my mother's beautician, who went above and beyond by sending us lovely photos of my mother after each hair appointment. Those little touches meant the world to us. Our family will deeply miss Bethel and all of the wonderful people who became a part of our lives. Thank you for everything you have done for my mother and for us.

This company isn't reliable. We've had several times that a caregiver wouldn't show up to their…read morescheduled days to care for my dad. Complaints have been made to management/administration and they DO NOT CARE. They claim there is "nothing they can do if a caregiver doesn't show up." But then why are we paying you guys? That's inexcusable. So you're willing to just neglect a disabled man needing your care if nobody shows up? That's so unprofessional and unethical! It is YOUR JOB TO FIND COVERAGE. DO NOT HIRE THIS COMPANY! We've already filed a report with the State.

This is a completely unethical and unprofessional company. Despite being a client of theirs for…read moreseveral months, they have abandoned me 3 times and dismiss it as "Well, we couldn't find anyone to cover the shift." But that IS their responsibility. Management should cover if their employees don't cover. You are better off going with a different company who honors their contracts.

I have used Apria Healthcare for CPAP supplies for several years and my experience has been…read moreconsistently frustrating. I rely on CPAP equipment for sleep apnea, so these are medically necessary supplies, not optional purchases. Over the years, I have dealt with repeated incorrect orders, long hold times, constant transfers between departments, and poor customer service. My most recent experience was the final straw. I placed an out-of-pocket order for replacement CPAP headgear and immediately noticed the confirmation email showed the wrong supplies. I called right away to correct the issue before shipment and was told the order could not be corrected or canceled. Instead, I was told I would need to wait for the incorrect order to arrive, return it, then place another order and pay again for the correct supplies. I also requested to speak with a manager and was denied. In the past, I was enrolled in automatic resupply without my authorization, and my HSA card was charged for supplies I did not specifically request at that time. The most frustrating part is that customers who depend on medical equipment should not have to spend hours fighting through avoidable mistakes and billing issues just to receive the correct supplies. Based on my experience, Apria's systems and customer service processes need significant improvement.

Complaint for the office in Ceres, CA…read more 1994 Rockefeller Drive Ceres CA 95307. I am beyond disappointed and honestly shaken by how I was treated. I rely on an oxygen tank as a medically necessary, life sustaining device. On Monday, I was clearly told that my replacement oxygen tank would be delivered on Wednesday. I emphasized that I physically depend on this equipment for my health. However, when I followed up today 11/26 (Wednesday), I was suddenly told by the manager/supervisor, EFSIE M. that I was "misinformed" and that the delivery wouldn't be until Friday. This is NOT a minor delay this is a delay of essential medical equipment that I require to function safely. But what was most upsetting was the attitude of the manager, EFSIE M. She spoke to me in a condescending and dismissive tone. When I asked if I would be reimbursed for gas if I had to drive an hour each way to pick up the oxygen myself due to THEIR broken commitment, she responded sarcastically asking whether they would be reimbursed for gas if they delivered it. She even laughed during the conversation. Oxygen for a medically disabled person is not a joke. It is not optional. It is not something to be laughed about. To be transparent, I did end the call by hanging up. It was not out of disrespect, but because I personally could not continue enduring her tone and attitude especially considering that due to my oxygen dependency, speaking for extended periods is physically difficult, stressful, and frustrating. I did not want to argue or escalate tension when I was simply asking for the oxygen equipment I was promised. This situation raises serious concerns regarding ADA compliance and medical equipment provider responsibility. As a patient with medical needs, I have rights under the ADA to receive equal treatment, reasonable accommodation, and professional service without dismissiveness or harassment. The emotional stress and physical worry caused by this delay particularly with Thanksgiving occurring in between was completely avoidable. Their failure to deliver on a promised medical supply date placed me in an unsafe and vulnerable position. I truly hope the company takes this seriously, re-evaluates its customer service standards, and ensures that individuals relying on life supporting equipment are treated with dignity, urgency, and respect. I will be contacting corporate to file a direct complaint.

I am super irritated that this is the second time the Hope Chest has been picky about what they…read morechose to accept as donations. I am not donating poor quality items. The items are in great to excellent shape. My first experience with them as far as donations was when I needed a couch to be picked up. I heard they would pick up items. When I called they gave me the third degree and acted like it had to be brand new for them to pick it up. My couch was perfectly fine to donate and the family who received it was more than happy. Because in the end, I told Hope Chest to just forget it! They obviously didn't want my donation. Well, today I called ahead of time and the person I talked to said, "Make sure you don't have a truck load of donations right before closing!" She didn't say anything about them not accepting toys of any kind. I would not have wasted a trip. I also agree with some of the other posts, their prices are pretty high for a thrift store. Yes, sometimes the manager will work with you. But I don't like to haggle. I would rather just see a good/fair price, pick it up and take it home. I also wish they would have student/teacher discount day like some of the other thrift stores have. It would be nice. :)

Just cruising by and was drawn in with a 50% off sign? And it was!…read more Cool second hand store that was packed both with goods and people. I wish I had more time to go through the whole thing slower but not today. The service was busy for sure being half off everything. Last words...saved for another day.

Horrible care facility, infested with bed bugs and a few caregivers are physically abusive to…read moreresidents. Has been reported to STATE, but no changes. Do not place your loved one here.

The Vintage team is amazing! there very helpful and made such an easy transition for my mom.read more