I enjoyed my stay. My cousin, who was getting married at the time, blocked rooms at this hotel…read more So naturally I booked a room there, and got the king bed guest room. Check-in was fast, even with the long lines. What's interesting is that the front desk has these little assorted vitamin tablets to put in your complimentary water bottle. I've never seen that before, but maybe that's what happens in a country with socialized healthcare. I totally appreciate that! The room itself was clean. The AC worked fine. I find that the air can be dry in hotel rooms, but I didn't experience any issues. The lobby has a lot of seating. The on-site restaurant had good food and great service. The staff was VERY patient with my big and loud family, which I also appreciate. The property isn't too far from shopping and restaurants. Though it was summer so the weather was nice. I can't imagine walking in the middle of winter, though I guess walking would be safer than driving for me since I'm not used to driving in the snow. The nearest grocery store is like a 5-min walk so it is doable. I recommend this Marriott property if you need a place to stay in Waterloo since it's close to restaurants, shopping, and the university.

We stayed overnight after our nieces wedding reception nearby. The bed was very comfortable, we…read morehad a corner suite so the room was nice and quiet. The suites are enormous and feature a king bed and pullout sleeper sofa. There's a good sized kitchenette area that's completely stocked with dishes and cutlery plus fridge/freezer, microwave, sink and dishwasher - no cooktop. Bathroom is large and well lit and the towels are nice and large. Front desk staff were friendly and helpful. The free WiFi is very good or you have the option to upgrade if you're doing something that requires a lot of refreshes. We had no problem watching Netflix and doing work without the upgrade. Parking costs additional - $12 per night at time of review. There is a small garage and lot adjacent and a large parking area beneath the hotel. There are electric charging spaces available also. Facilities include an on-site restaurant serving breakfast and dinner. There's also an indoor pool, sauna and gym. Everything is clean and modern and the central location can't be beat - highly recommend.

A sincere thank you for having us at this wonderful property - Bentley (our dog) absolutely adored…read morethe attention from the amazing staff and the welcome note/bag made our day! It was very busy when we arrived, however the staff were quick and very thorough with check in. Staff were fast to offer assistance and suggestions to make our stay the absolute best it could be. The property itself was very well maintained and had a fresh new look inside. The rooms were spacious and offered some great ammenenties and a pretty big TV! Great local attractions nearby and lots of meal options too. There's a couple large shopping centers within close driving distance and a lot to see and do in the village. We will absolutely recommend this property to all of our friends and family, especially those traveling with pets or families

Where do I start? I wouldn't stay here again based on several factors. Here's why:…read more No loyalty recognition or amenities provided. -advertised status welcome amenity was not provided. I asked at the front desk after check in and was given two bottled waters. -no upgrade available or proactivily given. Noisy Walls are thin. We were on the second floor and heard everything from the guests above us and down the hall. Amenities In room toiletries are heavily perfumed. North something... this is a wider Marriott issue. -no q-tips, cotton balls, or anything else -old towels and not enough of them (1 washcloth to share?!) Lack of working plugs on the nightstand. Dirty room -long white hairs on floor and furniture -raisins, pet treats, and other strange objects on the carpet I had to pick up -hanging dust on the exhaust fan in the bathroom Poor room layout and dated -the best room they have appears to be a Peleton king room which I booked. The main bed tv is parallel to the bed as in you can't see in the photo I posted. You won't easily be watching TV in bed. -rooms on the second floor look at an eye level dirty roof full of water and black dirt/mold Overpriced This hotel was booked specifically because they were THE host hotel for a music festival I attended. A free dedicated shuttle was promised all weekend to and from the festival from the property. I saw the shuttle three times in three days. I addressed this at check in and also with the GM at check out. We had to drive every single day because the shuttle times were not even remotely consistent. If it's every hour - great. Every half hour - great. But give guests a time to be there and stick to it. I paid more than double the hotels Nextdoor to stay at this Marriott even though I have top tier status at two hotel chains on the same street. I was hoping the shuttle would be a perk and perhaps they would offer guests staying under the festival block something that related to the festival (a welcome gift, a sticker... ANYTHING). Disappointed to say the least.

Decided to spend Christmas 2024 in St. Jacobs at the Homewood Suites by Hilton. Phoned hotel to see…read moreif room had been cleaned and early check in was possible to which front desk confirmed both. Arrived. Front desk girl, Macklyn, was polite and friendly and gave us our key cards to room. Upon entering room, noticed that room had definitely not been cleaned. A magnet was still affixed to the door on the outside alerting of a pet in the room (and we had NO pet with us). The tile floor in the kitchen had not been swept. The dishwasher was loaded with dishes. There was soap scum and hair in the tub and only one towel for two people for a 3-day stay. Beds looked hurriedly made. Frantically drove to nearby Dollarama to pick up basic cleaning supplies (on Christmas Eve) to clean room only to discover the sole light that was over the tub/shower was leaking water. Informed front desk and they asked me if I wanted to change rooms. (Were pleasant and accommodating but seemed truly unfazed by the situation). Changed rooms and newest room, while slightly better (in terms of having been cleaned), detected a faint pet odor in bedroom. Again, dishes had been left in the dishwasher. Retrieved a couple of bowls from cupboard to find food caked on them. BREAKFAST: continental. Not huge selection, mostly cold options such as yogurt, muffins, fruit. Sufficient space to accommodate seating and tables were clean. Was surprised to find out that there was no 24 hr coffee made available to guests in lobby/restaurant area - just water with lemon. Also, Manager's reception is usually offered each Wednesday (and Christmas was on Wednesday), but they did not offer that. Instead, Front desk told me to call the following day to inquire if something was "going to take place." I guess they were unsure themselves? Called Christmas Day at 3pm to see if anything being offered in lobby/restaurant area. No answer at front desk. Phone rang at least a dozen times. Made numerous calls in the span of 15 minutes and no one picked up at front desk. Went down at 5pm (as that is when the Manager's reception would normally be, from 5-6:30pm) to find out that there had been a few trays of cookies and squares and hot chocolate. By then, only a few squares and cookies remained. The hotel could have informed their guests by a note on their door, or a courtesy call to inform when they were planning on putting out something. Should not have been the guests responsibility to call down to see when or if something was taking place. Disappointing, to say the least! CHECKING OUT: Upon leaving, I called down to front desk to see if housekeeping or busperson (do they still have those?) could bring up a luggage carousel and no one was available to do that. Up to the guest to be responsible for that. OVERALL IMPRESSION: will not be returning to this hotel again. Advice: fire housekeeping staff or at the very least, retrain staff and follow up by checking rooms to ensure highest cleaning standards are being met. (I also note that when I had to go down to return my old room key, another guest was complaining of their room not being clean, mentioning that their dishwasher was stacked with dishes, not having been unloaded). I was compensated with two bottles of complimentary water for our troubles in having to switch rooms. No monetary offer to reduce the amount on my total bill, or an offer to stay a free night. Just an overall frustrating experience.

I've stayed here multiple times and each time had been great. Great facilities and rooms…read more.. staff... food... convenient location. All of it. What spurred me to write a review this time was the housekeeping supervisor. I travel with my two kids often and it's sometimes not easy to juggle two little monkeys. Her friendliness, help and demeanor with them helped brighten our day! She has genuine kindness in her eyes and it was noticed by my kids too. Thank you, Ashley, and thanks for the smiles!

Such a terrible experience traveling with a team staying at this hotel. Firstly they only will give…read moreout 2 keys per room which when we are saving members money and putting 3 in a room, makes this more difficult than it needs to be. As many teams do, doors were decorated (with painters tape - not our 1st trip) and housekeeping ripped them down. no asking just tearing artwork down! When checking out I was told that one of the rooms I was paying for had already been paid. I told them that I had not yet paid, no reasoning or calling in someone else to help, they didn't let me pay. Knowing this was a mistake, I would figure it out with in the team, which I did. However the person who paid for my room also tried to undo it and was not able to. Then 3 days later after settling with the other person the hotel charged me. If they had just listened to either of us - maybe looked to see what other rooms that card had paid for and called them while we were still there? Terrible rude customer service with the philosophy 'the hotel is always right'. Saturday night when we returned to the hotel at 10pm after a full day of competition and an early morning on Sunday, there was booming loud music. We were on the 4th floor and it sounded like it was right under us. When we called the front desk we were told that they would be done soon. It was terribly loud and was not done for another hour .. on time change night with a 6am morning. Overall just not welcoming or helpful staff.

Very hip and modern looking. Clean. Friendly service. Great location downtown. King room…read moreaverage in size. Nice desk space, lounge chair - with table you can work from. Comfortable beds and linens. Coffee maker, fridge AND microwave. Parking is a nominal fee, but the location is downtown so you have to pay for parking everywhere. The cost here is a fraction of the cost at nearby lots. The halls are a bit confusing lol, but nice views. Small bathroom, but it's clean and looks newly renovated. I travel here for work often and look forward to staying here again.

Spent three night here and it was wonderful. Punkaran Singh…read morechecked me in and was there most of my stay. He could not be more friendly or helpful! I was from out of the country and he went out of his way to assist with anything I needed. The hotel is freshly remodeled and from the rooms to the reception area it was done very nice. The only challenge is parking until you "learn" the secrete. They use a parking structure right across the quiet street only steps from the front door. Pulling up in a heavy rainstorm to check in you will not find covered parking or parking at all. That would really be the only negative to this property. Due to its age and history some details must simply be tolerated. Nice touch is they have a full Restraunt/bar attached as well as a ver reasonably priced and comfortable coffee shop! Next time I find myself out this way I'd be back!

The Good: :: it's a boutique hotel…read more :: because it's part of the Hyatt chain, you can book it using points, which is fantastic :: very friendly service :: uniquely decorated rooms--very fun vibe. loved the room i was given, with its wood floors, standing mirror, spacious bathroom, spacious desk, big windows, etc. :: bed was very comfortable :: windows open up, allowing for you to get fresh cool air :: they collaborate with you via text if you want for any of your needs. i found this incredibly helpful as it made it easy to manage requests, etc with the hotel and check on status :: they provide handicap parking in the adjacent lot if you have accessibility needs like i did. i was in a knee brace and crutches and needed a handicap spot so they set one aside for me, which i greatly appreciated :: good restaurant onsite The Bad: :: it MIGHT be haunted but i personally did not experience anything ghosty (which i consider a GOOD thing). the place does not feel creepy at all, though, so in case you are worried about potential ghosts, don't be :: very limited parking that is immediately adjacent to the hotel. however, there is overflow parking available at a close-by parking lot The Ugly: :: none Would I go back? Next time I'm in the Kitchener area, or if someone needs a recommendation for a hotel in the Kitchener area, this place ranks first on the list! This place is IN.

What the hotel industry needs to know is that people who book their hotel rooms on apps like…read moreexpedia and hotels.com (which are the same company) should not be treated like trash. As many of you know, I travel quite a bit for work. I am in a hotel around once or twice a week. I am the people that they should want as I decide when and where to book. It's easy on the app and I get a decent price. Some of the time, I get to a hotel and they see I "APP-BOOKED" - you heard it hear first as I'm going to coin this as it's not even on Google - and I get a whole less level of service. Anyway, I app-booked and before the frontdesk realized it, he did ask me if I wanted to be closer to the front or the back of the hotel. I told him front. After not finding my booking, he asked me how I booked. He then told me to call them in the future and they would match the rate. Well thanks but that doesn't get me my 10% reward and special online services. Nonetheless, he hands me my key and I ended up trekking all the way to the BACK of the complex. Let me tell you, the place needs work and it's so outdated, it shows. By the time I got into the room, it was very pretty bad. The room looked unkept and a layer of dust had formed on the furniture. The place was as welcoming as an episode of Bates Motel. I ended up tossing the bed to look for bugs. Been bitten once, forever shy. I heard rushing air pass through the windows and I went to see what it was. The window frame was loose and even the screen was bent out of whack. I pushed the window closed and got a handful of cobwebs. Where there are cobwebs, there are spiders. A big freaking spider was looking at me like I was fresh meat. There was a dead wasp on the window sill and mold! I packed up and off to the frontdesk I went. I had the APP company on speed dial and ready to check out. I told the guy that this was less than acceptable and I asked if he would like to see all the photos I took - he was curt and told me he "believed me." WTF...you believe me? That means you know that room you gave me was Bates-worthy! In the end, he offered me the renovated suite. Which turned out to be better - but I had to downsize to a smaller room. The hotel parking lot was pretty empty so why the heck would you put me in the un-renovated room in the first place. App-booked peeps are still customers. I'm a frequent customer in the area and this would not be the place for me and it won't be for my associated either. It is never a good idea to mistreat anyone, especially frequent App-Bookers! Jeers!

I was traveling with my brother who uses a walker and has difficulty walking. I dealt directly…read morewith staff at the front desk, not a booking service. I reserved a room specifically with two queen beds not far to walk. This was confirmed. We had a late arrival and we're given the opposite; a king room the farthest from the elevator.

I think I have to give this experience a one. To bury the lede, the breakfast was very nice, the…read morelobby was very nice (I spent some time there), and the room was very nice. The rate was high. of the four IHGs that I stayed on this trip (8 nights), in the US and Canada, this was the nicest and newest physical plant. I was visiting a local university as a visitor, if not as a distinguished visitor as at least a somewhat distinguished visitor. The university was covering my stay, at least. The visit went very well, and I hope to visit again, to help and be helped. I really prefer to stay at IHG and not Hilton and not Marriot, for price, for value, and for values. I stay at IHG nearly exclusively (how can they be nicer? free wifi, often free breakfasts, usually good prices. with this attitude you will make platinum level). The word from the university admins was that staying at this Holiday Inn was "not a good idea", and to stay at the Delta hotel. We went back and forth a few times by email, and I got to stay here, yea! I pushed it, I did. It took 45 min. and an enormous amount of agro and phone calls to check in. It is the type of stressful experience that can make you sick. It was not representative of Canadian nor IHG experiences that I have had. It was in the end insulting and condescending, and I nearly walked. The admins were absolutely correct, this hotel does not want to do business with that university. This was the worst checkin at a holiday inn that I have had. I thought about what would get me to stay here again. It would be an envelope of cash worth three times their nightly rack rate, fedex'd to me. Not a check, not a promise. Cash, and more than the cost. I would then buy one night. On the other hand, if you are one of several grade school skating teams from Montreal, it is your playground! and you would rate it a four. (ps I did after the trip get sick. I'm not saying it was their fault, but I am saying they did what they could)

Had a 1 night stay while visiting St Jacob's Market and the surrounding area. Check-in was quick…read more Breakfast is included: eggs, pork/turkey sausage, pancakes, variety of bagels and bread, cereal, coffee and juices. The hotel was very clean and seems to have been updated recently. Our 2 queen room was huge. It was at least 50% more spacious than similar rooms at other hotels. The room was clean and also appears to have been updated recently. Will stay here again when in the area.

This hotel is by far the worst hotel we have ever stayed at! We were participating in a tournament…read morefor the weekend. They were calling for rain all weekend and the tournament potentially was going to be postponed so we called on Thursday morning (we were checking in Friday night) to see if there was any way to change our dates if the tournament was moved and they immediately told us no. They said they required 72 hours notice so we would be charged full price for the weekend and we would have to make a new reservation for the new dates. We then got to the hotel to find out our game was pushed to the Saturday. It was a terrible weekend with lots of rain. Our games continued to be pushed back until later on Sunday. We called the front desk to see if we could get a late check out and they immediately told us no. This was frustrating! They then called us back and said we could check out at 11:30... they gave us a half hour more. This was almost insulting! We stay at a lot of hotels and these guys were not interested in helping or being a little accommodating at all! Most hotels are pretty decent about offering a later check out especially the Hampton Inn in the United States and the holiday inns in Canada. I asked to speak to a manager and was told no manager was in so I asked to speak to a supervisor. Sai, the supervisor took over 10 minutes to come to the phone. She said she was dealing with another issue at another hotel (not surprising). She did not apologize for the wait. She was rude and would not offer any other options for us except a later check out at 11:30. She told me the housekeepers told her they couldn't clean rooms any later. Not sure if the housekeepers said this or if she was just passing the buck. Either way I figured since she was the supervisor she would have more of a say than the housekeepers but this was not the case. She continued to be rude and not help in anyway. She talked over me and basically said too bad. The hotel is just okay. The rooms are tired and not worth the $200/night we all paid. The breakfast was cold and had no selection. One family went to the pool at 8:50 with their little ones and they refused to open the doors until 9:00. The front desk staff at check in looked miserable. Not once did we get a smile. We went down to ask for an extra towel and the front desk disappeared for 10 minutes, came back and said they didn't have any! The service is absolutely terrible! Overall, this was a horrible experience and I definitely do not recommend staying at this hotel. There are tons of other hotels in this area that we have stayed at that are far better!!

Beautiful hotel with many amenities, only problem is there is no way to know about them. Would…read morelove to have had a book telling us what they have and where it's located. We had to call down looking for an ice machine was told there by the elevator on every floor, Wrong only on 2nd and 4 th floor at the end of the hall. Seems even the staff don't know much. Other then that it was super clean and offers an outside patio and pool