STAY SOMEWHERE WHERE ELSE IF YOU EXPECT TO BE RESPECTED FOR GIVING THEM YOUR HARD EARNED AFTER TAX…read moreDOLLARS Same experience as the November 16 2025 review by LT If I could give "Debbie" a zero or even a negative rating I would. I had a medical emergency at the 48 hour cancellation window and was in the ED (with my hospital band still and records in hand so I could offer proof). I let her know I am in town to convene sport because the regular Guelph local convenor is out of province to get to his ailing brother. My doctors wanted me close to home and were assessing if heading out of town was ok. In the meantime I tried to call to speak to someone last night (April 9th) three times with no success. It just kept ringing and ringing. I called first thing this morning and spoke to "Debbie" who is the "General Manager" (I know because I tried to escalate at property). I explained my situation and given my status - I tend to try to stay at Marriott properties and she insisted on not allowing me to cancel, a voucher for another stay (I am not in Guelph often so explained I was covering for another convenor only). When I asked for a manager and learned (in the rudest way possible) she was I told her that I would take care of it "another way". I called over to Marriott who, given my years of stays and status was happy to do so. In the meantime, while we were chatting Debbie - and I have read the past reviews and the glowing service reports so they have clearly not had the full management experience - put the charge through on my AMEX. I called back - and asked "Debbie did you put a charge through on my card"? To which she replied - yes we put through all "no shows". I then asked how am I a "no show"? to which she said "you told me you weren't coming you weren't coming". I never said that I wasn't coming - I said I was told not to come and was hoping to cancel. It is important to note I am not officially a "no show" until after midnight - I can't even check in until 3 or 4 today!!! The charge was illegal!!! DO NOT LET THEM CHARGE YOUR CARD UNAURTHORIZED. I then explained that as a courtesy due to my loyalty the reservation was cancelled and she SCREAMED "I don't care - I will just put it back on" and then HUNG UP ON ME! I have since called both my credit card company as it was illegal for her to put the charge through as a "no show" as I have until midnight to "show up"! - so not cool. I called Marriott customer service back and by the grace of god got the same customer service rep Mary back. She was as shocked as I was as to their property's "General Manager". We both agreed she has no business being in customer service and perhaps this is a franchise in which case - she has no business being an owner. While the other staff may be lovely - Debbie - you are a horrible GM and you need to get retrained (which honestly I am unsure that attitude can changed as its likely baked in) or let go.....Good luck to this location with that at the helm

The female desk manager was super aggressive and there were bugs in the washroom…read more This hotel is not Marriott quality.

Good operations within the golf course as well as a great golf course itself. Well maintained even…read morethough it is still early in the season. However, get very disrespected in the pro shop by an older gentleman who seemed irritated and insisted we never booked a tee time. After talking to him several times asking us to fit us in, knowing that we could keep up and not crowd the course, he insisted that the course was very busy and had been booked fully booked. Oddly enough the two groups in front of us were twosomes and could've played together and opened up a time slot. All in all, the course was very fun and in great shape but the man in the pro shop definitely had the attention of our group for the rest of the day and we felt he could've handled the situation much better than he did.

Ok golf course, staff are mildly mentally disabled. Worst service ever, painfully slow, they don't…read moreknow their own menu or bar list. Avoid and pick your own food and beer, seriously.

I first heard about this place in an article in Toque magazine. It's fairly new and opening in…read moreJanuary. The building is beautiful. We walked in and were greeted and seated an an awesome table. The service was excellent and our server/waitress was knowledgeable and super accommodating. I was the DD so when I said I wasn't having a drink she offered to have them make me mocktail which I thought was really nice. We sampled the vodka and gin they are making (whiskey and rye are in the works but take longer obvi to great). The gin was really nice - dry and not too floral or citrus (I'm of the opinion that most vodka tastes the same, although it was smooth). We didn't have any of the snacks or food but looked good. I would definitely come back for a tour and for drinks another night!

This is a very cute little place for drinks! They have some great cocktails and very nice servers!…read moreThe women who were working there when we went were so caring and helpful. I would 100% go back. My only suggestion to spring mill is to add a couple more food items to the menu, otherwise, keep up the great service and great times!

being from Toronto, i'd have to say that this concert venue Is above average, not only for the…read morearea, but so far as any Toronto venue hall would go. this location has a huge parking lot in the back, which is also where the bands normally park. this split level venue has a really amazing sound system, and a really good bar setup as well. both concerts I've been to at this location has been a solid packed house, which brings a great atmosphere. if a concert is in Guelph and you're able to go, come out to this place.

This is a conveniently located hotel right in front of the University. Walking distance to the…read moreschool, store, restaurants and about 15-18 mins to the mall. As far as the hotel itself is concerned, it's a basic, no fancy style. The staff is really nice and the amenities are minimal (maybe it's the Marriott thing). The breakfast buffet is mediocre in variety. I asked for an egg white omelette which was extremely greasy and had yolks. They charged me $4.49 for my coffee on day 1, $3.50 on day 2 and $1.53 for day 3. For-the-exact-same-coffee. I think it was a little nuts. I called the front desk to ask about this strange coffee pricing anomaly and they didn't seem to get it.

This is a comfortable and well run hotel. Our check-in was quick--just had to sign a waiver since…read moreour 3 Pekingese were travelling with us. Truly a pet friendly hotel -- though there was a pet fee, it was a very reasonable flat $20 fee. Unfortunately this was a very quick trip in and out to take one of our dogs to the local Ontario Veterinary College for an MRI. I hope to return sometime for a longer stay to enjoy the hotel's amenities and relaxing atmosphere. We had a room with two queen beds that was larger than the typical hotel room. There was a small refrigerator and a very long desk. There was a cordless phone and an alarm clock that not only showed you the time on the front but also displayed the time on each side so you could see it as you were lying in bed. We were surprised to find a nice note from the manager welcoming us as a Marriott Rewards member. We were using a certificate for 1 night's free stay and as a thank you for choosing their hotel we had a delicious plate of fresh berries and exquisite chocolate as a welcoming gift. The bathroom area was separated by a pocket door so that the toilet and the shower tub combination are separate from the sink and two very large mirrors which were great for putting on makeup and having counter space for your Essentials. I don't think the hotel was very full on a Sunday night, I found the rooms to be very quiet and relaxing. All of the staff welcomed our three dogs and seemed very happy to have them there even sharing photos with us of their own dogs. Why not 5 stars vs. 4? Sorry, I'm spoiled by hotels that always have coffee/tea available in the lobby and complimentary breakfast. I'm not ready to pay $15.95 for a buffet breakfast. The hotel's location is also very convenient as it is literally adjacent to the University of Guelph campus, 5 minutes to the Ontario Veterinary College, in less than 10 minutes to the downtown retail/restaurant area.