The Bruce is a fantastic hotel In Stratford. Excellent service, wonderful food and lovely…read moreaccomodations. VERY spacious rooms, beautifully appointed rooms and grounds. Extremely quiet. Lots of unexpected charming touches, very well thought out. Love, Love, Love! A must stay if you're visiting Stratford!

One of the highlights of our Easter weekend trip to Stratford was having a brunch and tour at the…read moreBruce Hotel!! I totally did not expect this high quality in service and food. Beautiful decor! It is so elegant and heavenly white with classical or piano concerto playing in the background!! The dining area could not have been anymore romantic and intimate. My beau and I loved the open brunch table in the centre of the main dining area, where you can get endless servings of fruits including strawberries, pineapples, and dragonfruits!! We have never eaten dragonfruits for brunch at any hotel before! So exotic! We ate so many slices. Service was a collective team effort and everyone was welcoming, attentive and super friendly. I can tell that they all enjoyed working there from their seemingly genuine smiles and bubbly personalities! The food there was so good!! Everything was cooked to perfection! We had their prix Fixe Easter brunch special and it was worth every dollar!! What a beautiful way to celebrate both Easter and my beau's birthday!! My beau was so impressed and thankful of me for booking and paying for brunch here that he is planning to treat me here next year for his not so surprising proposal!!! When the staff knew of his plans, the receptionist immediately gave us a tour of their suites and amenities!! What excellent and attentive service!! I will definitely come back here in the near future for a couple retreat or weekend getaway!! Stratford is such a cute town with so many good restaurants and hotels open during their famous and busy Stratford Festival season, but this hotel and restaurant really stood out to the both of us!! 5/5 would highly recommend!!

We had the pleasure of staying at the Stone Maiden Inn for our little Stratford adventure from June…read more2nd to June 5th, 2022. This was our first stay together at a Bed and Breakfast and we were thrilled beyond all expectations. The property itself is a wonderfully cared for 1873 Victorian mansion. The interior is a pleasant balance of eclectic and period appropriate décor, with stunning wallpaper and interesting knick-knacks throughout the edifice. We stayed in La Grande Chambre, and were extremely pleased with the layout, which included a well-appointed bathroom, and a nicely sized makeup area. Moving into the main bedroom, we were delighted with the comfortable king-size bed, a nicely carved wardrobe and a multitude of shaded windows. Each morning greeted us with a new breakfast menu with a couple of delicious choices, preceded by a scrumptious appetizer. Each day's breakfast ended up being a fun and tasty treat. The location of the inn was another pleasant surprise, as it is situated minutes away from the downtown area, and close to the Stratford Festival theatres. The inn is also a few steps away from the wonderful walking paths along the Avon river. Fortuitously, the Stone Maiden is tucked far enough out of the way that we felt sheltered from the hustle and bustle, which comes with a tourist city. All in all, the inn and meals were absolutely spectacular, yet they paled in comparison to the geniality of our host. Upon meeting Tim, we could tell that this was a man who loved his job and took pride in not only the inn but also the hospitality he offered to each of his guests. Tim radiated positivity and exuded all the qualities of a true hotelier. Tim and Johanne turned a great stay into a perfect one. Not only will we be back to the Stone Maiden Inn on our next trip to Stratford, we will recommend it to any that are looking to visit. Beata and James

Arrived to celebrate our anniversary. Disappointed does not fully describe how we feel about our…read moreaccommodations. We were escorted to a shabby tiny bedroom by the owner Tim. We were told that it was a full house and there wasn't another room to be switched to. We will make the best of a pricey mistake!

The worst stay in any hotel ever. The bathroom smelled of…read moremold and the sitting room was stuffed with mismatched furniture.

Check in was ok - nobody acknowledged us while we waited while the two ladies behind the desk took…read moremultiple reservations from the calls they were on. Even a friendly nod would have been appreciated. When the lady did check us in she caught and us that there were quite a few high school and little school hockey teams so it was probably going to get loud at times. The first evening was great, it wasn't very loud as the kids had not checked in yet. The next day was another story. in the afternoon, what appeared to be middle school kids, and probably their younger siblings essentially overtook the hallways with yelling and screaming while running around. Several rooms opened up the doors and told the kids to quiet down and finally some fathers came out to kind of help ensure that the kids were quiet. The hotel does have a 10 PM curfew but the fathers said the kids had a 9 PM curfew. That sounded perfect.! Later that evening, all hell broke loose as the teenagers got wild in the hallways. They ran around slamming into walls and doors. They yelled and swore (f-bombs). Long story short, many rooms ended up calling the front desk to complain in police were eventually called out as it was 1130 at night. One room in particular was very bad, across the hall from us, and the police entered that bedroom at some point The next morning, I went to the front desk and asked if they knew if the coach of these teenagers was still around. Of course, they said they had no idea. I hope the coach finds out how horribly these teenagers acted and removed them from the games this weekend. But the way these entitled teens were acting , I highly doubt it. The hotel also said that each room had to have an adult chaperone, but there was no way an adult was in some of these bedrooms. The yelling and roughhousing in the rooms just would not have occurred if a parent was in there, so I really am doubting what the hotel said about each room needing a chaperone. Would I come back here again? Possibly but I would definitely make sure that there was not going to be any sports teams staying there.

The hotel, bar area and our room are so beautiful. Love the historic ceiling and stained glass…read morewindows. A very friendly staff is also a plus. Dinner was fabulous last night with a 6 oz strip steak with mashed potatoes and vegetables and a wonderful antique rose cocktail. Dessert was the yummy pavlova. Can't wait to come back!

We have been to Stratford, Ontario, a few times, and stayed here at the Parlour Inn. The quality…read moreseems to have deteriorated after the pandemic. Our room looked nice: a huge jacuzzi tub in the corner (not in the bathroom). Quaint and beautifully decorated (old school inn vibe). BUT: A lot of things do not work. Air con does not work at all. Room got stuffy. Jacuzzi tub? Water is leaking into it from the faucet. In the bathroom there is no shower gel (they put lots of moisturizer, shampoo, etc). Must be an oversight by housekeeping. No in-room safe either. Windows can only open tiny bit (we needed to open windows for fresh air). Elevator so slow, glacial speed. Staircase was nowhere to be found! Several times we were in a hurry ... and the backlog was just crazy. Breakfast: why open the restaurant only at 8 am!? Too late for conferences. Slow service. Spotty too. They forgot our yoghurt parfait. Everything is slow here. If you stay here, better not be in a hurry. Nothing will get done in time. Breakfast itself is alright (see photos). Restaurant is beautiful with stained glasses. All clients seem to have retired. There's a retirement home vibe ...

We stayed one night at this inn. We did everything online. They sent the key code 2 hours before…read morechecking in. Our room was the mini and first on the left. It had a super hero theme. The bed was comfortable, huge walkin shower with beautiful coloured tiles. I like the window over looks the water. And you're located in the heart of the city near Shakespeare park. And you're connected to the Relic bar and cafe. Everything went well. The place is quiet and clean. They have parking with 4 spots and they were taken. We had to park 5 minutes away. They have designated spots with the name of the Inn. Now someone with mobility issues may have a problem. We also had issues with the tv and ended up staying on one channel the whole time. Despite that it was great experience.

We inadvertently entered the hotel through the wrong door. We were met by the owner who instead of…read moresimply redirecting us started insulting us for making this simple error - nothing had been damaged or disrupted. My partner told him he was being very rude. He then said he didn't want people like us at his hotel and was cancelling our reservation and refunding our money. When my partner apologized - sincerely, not sarcastically - he attacked her "attitude" and completed the transaction on his phone as we looked on aghast. Interestingly when I called their office several hours later to inquire why the refund had not come through I was told he had cancelled another customer's reservation. I guess we are not all perfect after all.

My friends were interested in a B&B but since I like cleanliness and privacy, they kindly selected…read morea hotel in the heart of the Stratford community for us. Mercer Hotel is a small, mom-and-pop type hotel that sits atop a popular bar/restaurant. The hotel is located in front of the river, a good landmark to follow to get to the theater. My room was quite spacious, with a view of the main drag. The bathroom was small though. My friends' was considerably smaller and darker - we both paid the same price. We were all settled in before we discovered the difference; I would have offered to trade otherwise. The room included the requisite desk and flat-screen TV. As well, I liked the very comfy chairs in room, perfect for reading or doing the mini crossword on the NYT app. The hotel was in close proximity to coffee and shopping - is there anything more that is needed on a weekend? I appreciate that we were allowed to book only one day of the weekend. It seemed that many hotels wanted to maximize profits with guests for the entire weekend. Our room generously included parking in a nearby lot. Check-in occurred behind the bar. It seemed a bit chaotic contributing to a clerical error - I was charged for both mine and my friend's rooms. A few other things to note: (1) the bed was harder than what I am accustomed to and (2) there is no elevator.

My wife and I loved staying here and will return if/when we visit Stratford again…read more The location is as good as it gets if you plan to explore downtown on foot. Lots of restaurants, cafes, high end pubs, boutique stores, gift shops, chocolateries, and various other attractions are within immediate proximity. We didn't need our car at all. The restaurant downstairs (which is called Mercer Hall, and is the ground floor of the hotel) is excellent. And I may write a separate review for it later. Mentioning it here because you can literally walk downstairs from your room and have access to an upscale dining option. The hotel staff were great. Brooke at the front desk was super helpful getting us checked in / settled in, and communicating when I had questions. Everyone we interacted with throughout our stay was friendly. The room was cozy and comfortable. It was also really ROMANTIC. Fireplace + jacuzzi jetted tub + king size bed. Use your imagination. ------ Overall it was an A+ experience; but there are a couple caveats to be aware of: * Parking is somewhat confusing. If you're facing the front of the hotel, there is an alleyway on the right you need to drive into. Then after driving a bit there is a lot to the right that has spaces with "Mercer guest" signs on each. * Stairs, stairs, stairs. There is no elevator, so either pack light or be prepared to get your lifting workout in. The hotel is really a beautiful historic building. But it's also a maze of staircases. Neither of these were a problem for us, but the stairs in particular might not be ideal for those who have knee issues, for example.

Food was good but was expensive for what was provided. The inn is very charming. Service was…read moredisgraceful which accounts for the 2-star rating.

Pros: Rooms are clean, service is friendly, restaurant food is AWESOME. Will go the extra mile to…read moremake you feel comfortable. Cons: Building is dated, parking is very limited. Overall - not a bad place to stay, the restaurant is especially good. Appreciate the friendly service.

Wanted to spend the night in the Stratford area that wasn't going to cost hundreds of dollars…read more Having two kids, a pool seemed like a necessary asset. We arrived and it was a quick check-in project. It took WAY too long to find the room but we eventually got there. Requests were attended to quickly and if you're looking for a bed with your regular room accessories. This place meets the expectations but definitely does not exceed it. The pool was large, a little cooler than we expected. We had the pool to our self which was fun. The hot tub that's advertised does not exist and the sauna was out of order. There is no longer breakfast on site but they partner with Stackt which is a few minutes away. Staff seemed knowledgeable although someone at the desk was just learning the ropes. Everyone seemed accommodating. Price point was fair for what we got. We didn't need anything fancy just a safe, clean place to rest our head and it did that. If I need a bed, pool and not much more this is a good choice. If you want something on the nicer side, this is not the place. At the right price I would definitely go back.

Ah...the trailer park life. I'm being harsh here but it is not Festive at this Inn. I know it's…read moreon the outskirts of Stratford and I get what I get when there are no places to stay in Kitchener - because Home Hardware was having their convention...I know...HH Convention? Yup...trailers, power tools, and riding lawn mowers - come to think of it, I think I would have a blast there! Back to the Inn. I got there and I had some hopes. They sent me off to the back where there were rows of mini-rooms. After getting my stuff in, and swatting a moth the size of a cicada - ugh really!?! - I tried to get on the WiFi and couldn't. Called the front desk and they say only wired in the outside suites. I told them that most modern portables (notebooks, tablets, and the like) no longer have network ports on them and that I would be checking out. That is when they offered me the place in the main building. The WiFi was spotty but enough to get my work done and check Yelp for more info on the place. After reading about bed bugs, I tossed the whole bed and took the sheets off to inspect it. Found no bugs and decided that I will stay there - too late now to go elsewhere. Went to the front desk and asked if the bar was open - nope - how about the restaurant - nope. Really? I don't think it was even 8PM or maybe it was 9PM. Got in the car and drove a few minutes to Crabby Joes - name tells you how I felt. Next morning rise and shine, I forgo'd the breaky and left as soon as possible. 2 stars for a 2 star Inn. Cheers.