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    Comfort Inn

    2.4 (23 reviews)
    ModerateHotels
    Open Open 24 hours

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    Lisa D.

    THE DIRTIEST hotel I've ever visited...husband and I left after 15 minutes. After speaking with the receptionist, twice, we were told that they don't do refunds. We walked out on $103. There's no way we could have slept in the filthy room. The bathroom door and microwave door were covered in splatter, food, finger prints and who knows what other bodily fluids. The bedding had remnants of old food particles and small black hairs. Good luck locating the entrance of the hotel (it's hidden behind huge department stores) because there are no signs or lights showing how to get there. The only reason we knew we were close by, was the giant Comfort Inn sign at the road but the hotel itself is at least a half mile behind everything. We thought we had a flat tire after attempting to dodge the HUGE pot holes scattered throughout the half mile road leading to the Comfort Inn. Which we were able to locate after 2 failed GPS attempts and a phone call to the receptionist. Who informed us that the road isn't owned by the Comfort Inn, therefore, it's not their problem. Check out the lovely photos of this gem . Lastly, I forgot to mention the two baseball hats and sunglasses that were retrieved near the curtains. This is the last proof I needed to verify that this room and I'm sure many more, are not cleaned properly. Disgusting!

    Broken bed.

    My stay was in July 2021. Forgot to post this review. The potholes(which hotel says they are not responsible for due to it being mall property) are terrible. Trust me when I say this is not an exaggeration. No car with an elderly person, baby or disabled person should travel on the roads/lot leading to this hotel as it could cause injury. My bed frame was broken and bed leaned to one side. COVID led to "grab and go" breakfast as opposed to the usual hotel breakfast. The grab and go breakfast sandwiches we frozen solid each morning....they were only grab and go if you have a microwave in your car. The view out the window was terrible...abondoned shopping carts and a lake in the parking lot. I never felt safe leaving my rental car in the lot at night. There are much better options in Alliance for a little bit of extra money. Trust me...spend the extra money.

    Upon arrival at this place the potholes swallowed my car whole as we navigated our way to the back of an abandoned looking mall. When we went to check in the person at the front desk made a mistake (she later said I made the mistake while using the app that I booked through, I didn't book through an app) while running my card and told me that she had to run it again (I booked through AAA and for some reason when she entered the member number it deleted the transaction on her end). Whatever the reason, she told me repeatedly after I paid and the machine said the transaction was authorized that the only way I was getting a room is if I pay ANOTHER $150. I made sure the transaction had been taken from my account and then told her that there was no reason for me to run my card again. She argued with me that if that's the case she wasn't going to give me a room. I tried to calmly ask her that if she was in my shoes would she pay double for a hotel room and she said of course she would and that I obviously don't understand how a hotel works (for the record I have never said that I do. I just didn't want to pay double for a room. She then told me then that she had to handle the rest of the customers and the callers on hold on the phone (in her defense she was the only person working as far as I could see) and then when she had time she would try to get ahold of the manager. I walked outside (mostly to calm myself) and told my (16 year old) son to text me of she found out a solution and in the meantime I was going to call AAA. He did text me and tell me to come in a few minutes later and the lady at the front desk was SO MEAN TO ME when I came back in. She told me multiple times that she did get ahold of the manager and he was going to WAIVE THE SECOND CHARGE FOR THE ROOM. The third time she said that I said, "I am not sure why you're trying to make it sound like you are doing me a favor. I paid for the room l, nothing has been waived and I'd appreciate if you'd stop acting as if your manager gave us something I didn't already pay for." With that she lost her mind and started telling me about all of the things that she was going to charge us for if we broke something (I get that they have to say that but it was definitely in an unnecessarily rude tone. She then told me to have a good f-ing night. I didn't even know what to respond to that. So all I was thinking as I was walking to the room is please don't let there be any problem with the room at all. If only that were the case. So the bed is crooked, the bathroom outlets don't work and the we-are-a-great-hotel-if-you-need-anything-just-ask-the-kind-front-desk-lady-who-told-you--to-F-Off card (both front and back) are absolutely filthy with what looks like some previous guest's coffee and other random dirt that I'd rather not even try to identify. So to recap, I drove 4 1/2 hours to pay $150 for a room in a hotel (for only one night mind you) to hit a level of angry which led to me walking the parking lot instead of sleeping because everything about this stay has rubbed me wrong and I'm way too much on edge to even think of sleep. For an update I went out to my car an have a flat from the potholes in the parking lot. And the people at Comfort Inn customer relations will "call me back."

    Amie G.

    The hotel isn't terrible for the price but they could put a little money into it to spruce it up. The "fitness" room equipment is the oldest I've ever seen in my life. How does the treadmill even still run?

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    12 years ago

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    10 years ago

    I was pleasantly surprised! Very clean room, and service with a smile. The room had a sofa bed and was a good size.

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    13 years ago

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    Hampton Inn & Suites Alliance - Health club  fitness center  gym

    Hampton Inn & Suites Alliance

    (11 reviews)

    We have been on a 3 week road trip and somehow I choose this…read morehotel which took us about 25 miles off the Interstate we were on. But it took us by a food stand where we purchased some food to take to our hotel which was still 10 miles away. It was going on 7:30 pm so it was helpful to grab the food and crash at The hotel. Little did we know that there was a small strip mall anchored with a grocery store across the street from the hotel. But grabbing the carne food was a treat. I was surprised when I walked into the lobby as it was bright and welcoming. From the reviews I was expecting an older model. We have just spent 16 nights in hotels and this one was pretty good in comparison. The front desk clerk was engaging when we checked in. Our room had an updated bathroom with a walk in shower and higher toilets. Something a few of the others were lacking. I have an injured knee and hip so this is welcomed. The king size suite was roomy. It was a bit warm in the room but my husband figured out "the system" and I was cold waking up. One of the hardest sleeps I've had in a few days. Breakfast was the usual for these hotels. My husband went down for a breakfast of biscuits and gravy, sausage and scrambled eggs. He remarked that they had Captain Crunch-a cereal he hasn't seen in years. We enjoyed our one night stay at this hotel.

    The rooms were clean and comfortable. It drives me nuts that hotels are doing away with dresser…read moredrawers. There were pantry-like shelves but there was not enough hangers and drawers for two people for five days of clothes. I hate living out of a suitcase. That said, the staff was great. The breakfast options were decent. And I love their lotion and soap products. But the walls are pretty thin. Thumping, talking, and TVs late into the night. I appreciated the amenities - laundry, pool, exercise room. And snacks (fruit, cookies, fruit-infused water). Overall, a good value.

    Comfort Inn - hotels - Updated May 2026

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