You Can Do No Better Than Norris Mechanical!…read more Hersey, his installation crew and support staff worked seamlessly together to provide us with an above-and-beyond customer service to go along with an exceptional installation of our new HVAC system! After receiving quotes from four (4) OBX-based HVAC companies for a new HVAC system (air handler & heat pump replacement), we chose Hersey and Norris Mechanical. Why? Because Hersey listened and understood what we were really trying to accomplish better than all the rest. We started out by asking all the HVAC companies to estimate a HVAC job that would include: * Replacing the heat pump and air handler * Relocating the heat pump from one side of the house to the other, and * Moving the air handler out of a closet and into the attic But what Hersey got (and none of the other companies did) is what we were really trying to do...restore the historical integrity of our mid-century beach cottage. Now with that insight, he suggested not only moving the heat pump and air handler, but also installing a brand new duct system in the attic (including cutting in eight [8] new registers. This gave us the ability to bring back the beamed ceilings throughout the house, which had been hidden under a clunky drop-down ceiling for nearly 20 years. Hersey also relocated our water heater to the other side of the house. So, when the dust settled he was able to move the entire HVAC system into attic, give us back our beamed ceilings, give us a larger heat pump than everybody else quoted and freed up two (2) closets for us. In a 1,000 sq foot cottage that's a BIG upgrade in storage space! And installing all Trane equipment (American made) was just more icing on the cake I could go on with how truly pleased and satisfied we are with the entire estimate and installation experience, but suffice it to say: if you are considering a HVAC installation, then you can do no better than Norris Mechanical! Dan S. Kitty Hawk, NC

Norris Mechanical is an incompetent business completely ruined by Stephanie, who is the absolute…read moreworst part of the company. While their technicians botched a thermostat wiring, Stephanie's toxic attitude and total lack of empathy make her the primary reason to avoid this business. She refuses to help with basic tasks, treats panicked clients with disrespect, and is single-handedly driving the company into the ground.

Never a good thing when BOTH of your AC units need to be replaced at the same time. While possibly…read morenot the cheapest in town, I couldn't have found a more honest company and great quality workmanship than AR Stone. He does the job right the first time and backs it up with an amazing warranty. I'm glad we chose to use this company and wouldn't hesitate to recommend!

just had a great job done by Anderson Heating and air! On time and very nice technician.read more

New home owner with mini splits that weren't cooling. Called Anderson at 9am and by 11:00, Aaron…read moreand Wes showed up and fixed the issue. Also provided a great education on how the system operates and how it should be maintained (I've never had a mini split system before). Really outstanding service!!!!!

This is a great company to work. I contacted Air-O-Smith after my neighbor provided a strong…read morerecommendation to do so as we both sought a quality HVAC service for 6+ years living in Collington Harbour. From my initial call to the office through the service tech that inspected and serviced our split-level system I can say that they provide EXCEPTIONAL service. Tammy was great on the phone to set up the appointment and the Tech, Rober Mclaughlin, provided excellent service with his expertise. This is a great HVAC company to provide quality service your needs.

Called and requested a quote for someone to inspect HVAC. Quote was $150, which was significantly…read moremore than other options. Did not schedule an appointment. Later in the week, a technician showed up unannounced and with no prior communication. I told him to leave. Several days later was sent an invoice requesting $85. I called to tell them they billed me by mistake. They then proceeded to send me an invoice reminder, and when I called again their weekend phone operator was completely unable to help and rude on the phone. Absolutely unprofessional and would not recommend.

Do not recommend- They don't know what they are doing and…read moreyou will pay greatly for their incompetency, one part to the next. The owner will not stand behind his work and throws a tantrum when you ask him to do so. Will not pick up the phone, hides behind text messages and emojis (childish coward), just very terrible business ethics. Update: look at this man's response to our review, he's insane and very unprofessional. You can't "blackmail" a con-artist son, fact-Customers owe you nothing after you have been paid for bad work. You cost us a replacement unit that was under warranty from constantly patching it and delaying the process, we have been without heat for two winters waiting for you to hit the mark on the guesses. 8 months you state it worked was warm weather -we didn't use the heat. That's the facts. You sound very uneducated responding to a business complaint because you are proving our point, very unprofessional you should be embarrassed and go back to school learn how to conduct business like an adult. The State of NC board will listen to our complaints and giving out address was epic evidence to attach, thanks!

Called on a Thursday and they were here Monday morning. I did not have an emergency situation…read more Gentlemen showed up on time, was super friendly, serviced my unit and was exceptionally knowledgeable.

Highly recommend North Beach Services. They maintained our old system so well it lasted beyond…read moreexpectations. Then, they recently replaced our system. Everyone is very professional and provides excellent customer service. Just had them out to do quarterly maintenance and Christian was prompt, professional, and answered all of my questions. If you are looking for a reliable and customer-oriented company, this is it.

Billy provided a very competitive bid. Before getting bids, I was partial to Trane. After looking…read moreat online reviews and BBB rating I awarded them the job. I do almost everything myself, so I can appreciate the quality of their work and attention to details. The are professional and craftsman at their trade for sure. Highly recommend to anyone looking for HVAC and Heat Pumps in the Corolla 4x4 area.

Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Paid for two maiatianance contracts up front, took my money and refused to honor the second…read morecontract.

I contacted AirHandlers as a result of my one-year old Trane heat-pump failing to provide heat…read moreduring the recent cold spell. Although they were booked for the day, they said they would try to get a technician to my home within a few hours to diagnose the issue. Within 30-minutes, I received a text message from them indicating that Anthony, their technician, was on the way. A short time later Anthony arrived and got right to work at diagnosing the problem. After testing my outside unit and thermostat, Anthony identified the issue as a compressor failure on my heat pump. Fortunately, since this unit was only fourteen months old, the compressor was under warranty and a replacement part was available at no cost, although I would have to pay for the labor to install it. About thirty-minutes following the service call I received an email providing me with a written estimate of the cost to install the compressor. The estimate seemed to be a bit excessive to me so I called to discuss it with them. Upon doing so I was told that the estimates they provide are based on the "worse-case scenario," and that the actual cost would most likely be significantly less. They explained that their estimate assumed I would need the system's full capacity of new refrigerant, but most likely that the refrigerant in my system could be drained, saved, and then reinstalled once the compressor was replaced. That alone made the cost about $700 less than the estimate, and that made a lot of sense to me. Accordingly, I accepted their estimate and scheduled a service call to install the new compressor once it arrived two days later. When the date of installation arrived, I received a text-notification at 9AM that Chris from AirHandlers was on the way and would arrive within 30-minutes. A short time later, Chris arrived and got strait to work. The entire process to install the replacement compressor took about two hours. Following installation, Chris did a thorough check of the system to ensure everything was working within the system's specifications, and he provided me with a copy of the detailed report. Chris, who has extensive experience in HVAC systems of over 20-years, also provided me with some recommendations to improve my system's performance further by modifying duct work to increase air flow. Based on his experienced recommendations, I will be contracting AirHandlers in the very near future to perform this work. Following the work they performed, I received a bill by e-mail a few days later. The final bill was within the estimate they provided, and because the work did not require any additional refrigerant, it was substantially less--exactly as they had told me. I am very impressed with the technical competence, timely response to my needs, and the friendly and professional customer service they provided. In addition, they offer an annual service plan that is a great value, which I intend to purchase in January. I highly recommend AirHandlers to anyone in need of HVAC services. A+++

Air Handler OBX did a great job when we experienced an emergency. They were prompt in responding…read moreand quickly assessed the problem, ordered the part and returned to complete the repair.