I AM THANKFUL For the Service I received from Chris getting my AC back up & running after the…read morecompressor got fried. Honest, Polite, Smart Youngman. HIGHLY RECOMMEND...Did I mention HONEST & SMART & FAIR

Very good company very professional and polite called them when my ac went out they came out and…read moregot my ac working i definitely recommend them

Do not recommend- They don't know what they are doing and…read moreyou will pay greatly for their incompetency, one part to the next. The owner will not stand behind his work and throws a tantrum when you ask him to do so. Will not pick up the phone, hides behind text messages and emojis (childish coward), just very terrible business ethics. Update: look at this man's response to our review, he's insane and very unprofessional. You can't "blackmail" a con-artist son, fact-Customers owe you nothing after you have been paid for bad work. You cost us a replacement unit that was under warranty from constantly patching it and delaying the process, we have been without heat for two winters waiting for you to hit the mark on the guesses. 8 months you state it worked was warm weather -we didn't use the heat. That's the facts. You sound very uneducated responding to a business complaint because you are proving our point, very unprofessional you should be embarrassed and go back to school learn how to conduct business like an adult. The State of NC board will listen to our complaints and giving out address was epic evidence to attach, thanks!

Called on a Thursday and they were here Monday morning. I did not have an emergency situation…read more Gentlemen showed up on time, was super friendly, serviced my unit and was exceptionally knowledgeable.

Fixed my mother in laws AC promptly under short notice! Would recommend to anyone in the Outter…read moreBanks.

From the owner: Both our residential and commercial service departments offer a variety of preventive maintenance…read moreplans. We install Trane, Goodman, Maytag and Carrier.

Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Prompt. Courteous. Endeavors to get one cool as quickly as possible. Great company with which to…read morework.

Excellent electricians. Chris and his helper were friendly and made sure I understood everything…read morethat was happening. They diagnosed problems quickly that the previous electrical company couldn't find. They, along with Melanie in the office, helped coordinate all the repairs and trips with my builder so I didn't have to hassle with it. Recommended them to a friend a month later. They also got rave reviews for house quickly the found and fixed the issue she was having.

High pressure salesmen. Their bid for same btu and brand was 50% higher with the exchanger in attic…read morereplaced. ChargEd my neighbor same cash price for same brand 2 ton unit as my cash estimate for 3.5 ton Same brand. Same outside install. My neighbor was ticked. Ripoff warning.

Jeff was excellent in all aspects of the service provided. He clearly explained the process and…read morekept me apprised. Highly recommend you contact him for your next repair service or project.

Very good service on time and explained every detail would recommend to anyone on there workread more

Absolutely horrible experience! Shows up the first day, does not complete the job...missing parts…read more I take time off from work two days in a row, doesn't show up or call...I have to call for status. Installed the wrong part which could've killed me. In short, installed an outlet that created a condition that could have electrocuted me. Comes back to install the correct outlet, doesn't have all the parts. Comes back again, missing parts. I have to call him most of the time. Absolute train wreck. Don't do business with this company!!!!! If I could give a zero star...I would. BTW...my review is being nice.

From the owner: With a proud legacy spanning over 40 years, our family-owned HVAC and electrical business has…read morebecome a trusted partner for homeowners and businesses alike. Our commitment to excellence is backed by decades of hands-on experience and an unwavering dedication to the safety, comfort, and satisfaction of our community. We are fully licensed Generac specialists, expertly trained to install, maintain, and service Generac standby generators—providing reliable backup power solutions to keep your home or business running, no matter the weather. Our reputation for quality workmanship and thorough attention to detail extends to every facet of our work, whether we’re upgrading complex electrical panels, designing energy-efficient HVAC systems from the ground up, or troubleshooting challenging repair scenarios. Our team of highly skilled technicians is passionate about delivering cutting-edge solutions tailored to your unique requirements. We stay current with the latest technologies and industry standards to ensure each project is executed with precision, safety, and compliance. From rapid-response emergency repairs and preventative maintenance plans to large-scale system installations, we approach every job with professionalism and respect.